Thanks to Amiee for getting back to me very quick and resolving my problem!
Always brilliant service from oh Polly

I realized I ordered the wrong size because of the conversion and after sending an email, the customer service representative Leigh, replied to me within a couple hours and said she would fix my problem and send me the correct size. I was so grateful and happy that she was able to help me with no hesitation. Great customer service! I will be buying from this site again! Thank you Leigh!

My package was (most likely) stolen from my apartment building as the tracking said it was delivered but I never received it. Aimee and Molly from customer service were extremely helpful, filing a claim for me with the dispatcher and also offering to send another one. I was very upset because the dress was expensive and I was going to wear it for my graduation, and I am very grateful they offered to send me a replacement.

Wow great customer service. My order wouldn't add on my student discount code. I messaged the customer service on Instagram, for a lovely lady called Jess to help solve my problem. Didn't feel like I was a bother at all and sorted my problem with ease. I could just make me order and the discount I would have received would be reimbursed. Brilliant stuff. Thanks Jess!

My parcel was sent to the wrong address, however they were so helpful. Jess helped me track my parcel and ship it to the right address.

Shania was really helpful in replying to my emails when I needed to change my delivery option. I've been shopping with Oh Polly since I discovered them 2 years ago and have always had a good experience.

I returned a few bathing suite pieces and it was getting close to a month since I heard back. Things are slow right now with shipping so I wasn't too concerned, but I wanted to be assured that i would get my refund. I emailed oh polly's customer service. The responses were so helpful and quick. I got my questions answered within the hour of emailing and my refund back within 48 hours. I appreciate the help of shania, leigh, and alexandra! Super helpful.

Helped by shania, got my question answered in one message! Super easy and helpful! Going to order the product once back in stock. Thanks for your help!

I requested help to: oh polly costumer service to help me to change wrong address. Bethanie Brown answer me and tried to help me for sure. I just hope to receive in my actual address. She was very helpful and kind.

Ellie and Shania was able to help me with the damage good and the return process. I'll probably be buying here again!

I really appreciated that you can write on the Instagram page and someone (for me Ellie) answer you!

The ordering process was very difficult. I had many troubles with the payment. But the contact center was reaallyy helpful and nice. After I finally ordered the dresses, I realized it was the wrong size. The contact center then fixed it. So I'm happy

I needed to send back a parcel but missed the cut off due to circumstances out of my control. Ellie G was so polite, kind and helpful in her response and sorted it straight away. Definitely an asset to the company.

I keep coming back to Oh Polly for more cute and good quality outfits! However, my student discount for some reason doesn't work on their website. I've shoot a message to the company's customers support team in Insta and they were able to help with the issue very fast. Thank you, Lucy, Leigh and Louise, for being so friendly and supportive!

So I sent my dress back for a refund and it was declined as apparently there was a small mark on the dress. I was really angry as I hadn't even worn it and it was £55 for a dress that didn't even fit me. I contacted them and Ellie and Emily C got back to me really quickly and allowed me the refund. So I'm really pleased with the customer Service.

I've heard great things about this website so I decided to give it a shot. I made a mistake so I reached out and Leigh from Customer Service helped me within 15 minutes. Really great customer service!