NA-KD

Ok clothes for the price. One out of the three items were faulty. Returning has been a nightmare I have contacted them several times and one response asking for what items I am retuning after filling it out online. I'll never order from this site again

Very bad customer service!
To return an item you have to email them and then they reply back after a week.
On top of it I bought an item that a week later they're selling for 40% less and they didn't want to discount it when I asked. So now I have to return them and I'm struggling to get a return label and buy them again. How silly is that?
No phone communication possible.

Please read this: First thing, I purchased from the NA KD online store and waited a long time until I received my order. Second, I wanted to return pants that were big on me and encountered the worst customer service of my entire life. There is no phone to call and no one to talk to. I asked for the label back in the mail several times until they finally sent it to me. But it was not okay. You need to coordinate with the shipping company the return of the order and also pay for it. I'm so sorry I bought items from Na Kay and I will never order from them again. I do not recommend you to buy from this company because it is not friendly and very frustrating to contact them and return products. Now I'm stuck with items I'm not interested in, and I wasted my money in vain. Do not make this mistake.

Definitely not worth the money. Extremely poor quality, the form is incredibly terrible. The pictures they show on website are not bad but when I received them, I was extremely disappointed. I feel like I was cheated. I ordered from Na-kd two times but I had to return both because of poor quality. Also, be careful about their return policy, they say you have 15 days to return your package from the day you received your order, but when I sent it back after I received my order 12 days, they said I can not get the refund because my return came in their warehouse after 15 days. I have bought so many stuff online but I have never known any company that have a terrible policy like this company that they calculate refund eligibility based on the time they received your returned items, not the date you started shipping the items. Considering with the price, Zara is way better. Never buy stuff from them again.

This company has a horrible return policy! They should adjust for Christmas time. Their policy says only 15 days to return and basically says do not buy too early. I had to buy early because my daughter really wanted a blouse. She is xs and that size sells out fast only to find out when she tried it on after unwrapping on Christmas Day it was too big and we wanted to return or exchange but it was past the 15 days. Never buy from this company

You will find good quality affordable products at LightInTheBox. The App is a pleasure to use and offers excellent discounts. Customer service is excellent. You can't go wrong shopping on this site. Just make sure to do due diligence when ordering items as it is not cost effective to return items. Highly recommend.

I would not recommend this company. Their return policy is ridiculous. There are plenty of other companies you can order from without such stringent return policies. The orders take a long time to come and if the clothes do not fit, if they do not have it back in the warehouse within two weeks, they will not give you a refund.

I cannot speak on returns but I did read reviews on here first and was hesitant, but I'm so glad I placed my order. The site does tell you if something runs small. I sized up one size in the shirts since they had a note that they run small and they fit perfect. The pants also ran small and I ordered one size up and they fit perfectly as well. (I ordered a 40 and I'm usually a size 8) but for the people saying the sizing is off I definitely would recommend actually checking the size chart on the website because I had ordered based on google I would've ordered a 41/42 which would have been too big. Everything I received was the correct size and the quality is good too. Again can't speak on customer service but I would definitely order from them again! Also shipped extremely fast.

Girls I do not recommend
I was so excited to order from this brand and had very high expectations. The quality and sizing was terrible, the material of the tops I ordered felt like Pretty Little Thing material. I ordered size 8 trousers (bearing in mind I usually wear size 6 around my waist) however it felt more like size 4. Extremely disappointed, would not recommend

I returned the package 8 days after receiving it, but they are not willing to refund because it arrived at their warehouse after 15 days.
What a joke, how is the customer responsible for the time the package spends in transit and possible delays?!?!?
On their website it is not clearly stated that they do not calculate the right to return based on the date you send the items, but from the date they receive them. I feel like I have been deceived.

Please NEVER order stuff from them! They are crooks and thieves! I returned my purchases well withing return time and three weeks (!) later I received return confirmation, followed by email saying you did not return items on time so you are not entitled to refund! They clearly do this on purpose so that they do not have to issue you a refund.
Lady at DHL counter confirmed that lots of customers had such problems with NA-KD, so I am clearly not the only one. Beware of this ecommerce company!

They make it sound like they have easy returns on their website but my experience has been nothing but the opposite. This is my first order from NAKD and I will never be purchasing from their site again.

1) You have to open a ticket with their team to even request a label
2) You then have to call DHL
3) DHL just told me the label doesn't exist...

So here we go trying to resolve this. It should be a much simper process!

NA-KD clothes are always such great quality, you can certainly tell the difference from other popular online retailers. They stock very classic and wearable pieces as well as trend-driven options. The delivery arrived in around 5 days. They have quite a forgiving returns policy (refund offered within 90 days), which makes it a stress free online purchase. The website is clear, simple and easy to use.

I had been on the hunt for some clothes for the fall/winter season and Na-kd had a great selection. Despite the fact that customs were already paid upfront, I had a feeling I might be charged further fees through DHL (luckily, this was not the case). I received my package today and certain sweaters feel like they might not be comfortable on (some were made of acrylic which is not as soft), but everything was true to size, and pretty accurate to online photos. Delivery was extremely fast and on-time as promised. Customer service was also extremely attentive, and responded within 1-2 hours. Overall, I think I have found my new go-to online store; however, I was informed beforehand that quality on certain items may not be that great which for what I paid, is still worth putting in an order. Definitely recommend checking out!

Clothes are not as pictured. The site does not have reviews for items, a clever way to control the narrative. Four tops arrived much more cropped than pictured. I will take my business elsewhere.