I have purchased many items from NAKD over the past year. Products have been really good. I have been impressed with the fast service and great customer service whenever I have had any questions.
They are very quick in providing feedback when you have a question/concern. The handle it very professionally. NA-KD is great webstore!
The customer service member who dealt with me was kind, helpful, very efficient and just lovely. Excellent company with fantastic people.
I had an issue with my package not being delivered and the person helping me was incredibly helpful and efficient!
Directly help and customer care in any problem you have
They answer quick and politely.
Very good site.
Hi Eleni,
Thank you, how sweet of you to leave us such a nice review! That's what we're here for.
We hope to see you again soon <3
Best regards,
Lisa, NA-KD.com
Effective and very nice people at customer service! A small issue with my order was fixed immediately, and the new item arrived the next day.!
Great customer service, quickly to respond even on a sunday! Always a pleasure when shopping at NA-KD.
Found their collection trendy and at affordable prices. Customer service was fast and very good to add!
The customer service ist very good and Zier fast. They are willing to help you as quickly and best as possible.
I was perfectly satisfied.
Few of items, I didn't order the correct size and they were so helpful in processing my returns. The things which fit me well were so good!
The clothes fit beautifully and the quality is good. Customer service is great as well. I had an issue with delivery and it was resolved right away.
I love the quality of the product and they have so good service if you need any help or have any questions! Fast response!
Amazing team! Very hard working people with excellent and very quick responses to all of your questions and problems.
Their customer service was great and very helpful. They responded back quickly, which was super convenient and pleasing.
The customer service is awesome! Very helpful and very quick.
The clothes are totally fine, they look exactly like on the pictures and fit perfect.
Very responsive and friendly customer service! I'm very much pleased and will buy again from the site
I have tried to contact them for whole week. No success. I have emailed them many times no response, I send direct message on Instagram - no answer.
Really cool clothes, reasonable prices and super easy to order online and easy to process returns - simple and no hidden charges.
Can't believe I am having to deal with this but I want to warn everyone to steer clear of this company. Order number: EP*******300
I ordered 4 item on the 28th of June and was so excited to see that the package shipped next day. A few days later, I receive a small box from DHL with only one of the four items I ordered from the site. They failed to send three of the four items and said nothing about it. The shipping confirmation said all four items were shipped in the one box but it was a tiny box with only one dress in it. These missing items totaled $146.38!
I waited two more days to make sure another box wouldn't show up but that was futile, as the shipping confirmation for the first box claimed to have all items in it but did not. And I never received a second box.
I contacted them and they offered me a refund in the amount of $146.38. (No, they did not plan to refund me the shipping cost, it appears). This refund, according to them, was processed on July 9th. It is now July 19th and I have yet to receive my refund.
I contacted my bank and they confirmed no such refund has been posted. I contact NA-KD again and they let me know the refund was processed and that I need to contact my bank - and that's it. I let them know that no such refund was posted and now they have ghosted me.
I cannot believe that not only did they not ship me the items I ordered but that they have also stolen my money. I am out of three items and $146.38. They have lost a loyal customer and I will warn everyone I can.
They didn't offer to reship the items, they didn't offer me store credit. They just said via email that I would receive a refund in 2 to 5 days and now 11 days later, I have nothing.
They are thieves and dishonest. Please do not wait your money. I work hard for my money and it hurts to think that I tried to treat my self to something nice and I am now missing $146.38. Shame on them
Very happy with my coat! But unfortunately is lost a button, but the customerservice replied very fast and it was resolved!
Overview
NA-KD has a rating of 3.6 stars from 96 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NA-KD most frequently mention customer service and good quality. NA-KD ranks 18th among General Apparel sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Ingrid,
Wonderful to hear you are happy not only with our clothes, but also with our service. We're blushing over here! Your review is truly something for us to be proud off. :) Thank you!
Best regards,
Lisa, NA-KD.com