I haven't gotten my clothes yet, but I had a couple of questions and Mikaela was super nice and helpful. Customer service was great! Thanks, Mikaela!
Wonderful items and very fast replys and fantastic help from customer support. Love the dresses and tops and the quick delivery of the order
The response I received was as fast as lightning...
The follow up just as fast... whow I am impressed!
I love Nakd's stuff. Everything is super good quality. Fast delivery, easy return and very helpful customer service
Amazing costumer service resolves my issue so quickly, emails were replied to within a day, will be buying from again!
Hi Kate,
Thank you ever so much for this 5 ⭐ review.
We're only happy when you are and we cannot wait to welcome you back soon!
I was at the beach when my bikini panty snapped. This was my 4th time using it and I am very disappointed. DO NOT BUY!
Hi Eva,
I am so sorry to hear this has happened! This is of course not the experience we want you to have! If you get in touch with us we will be more than happy to help you with this any time <3 Please, reach out to us via this contact form https://www.na-kd.com/en/contact-us and we will get back to you. We look forward to helping you out with this!
Best regards,
Lisa, NA-KD.com
Very nice and fast customer service! It's very easy to order and return clothes:)
All in all I will recommend shopping on NAKD
Hatte mehrere Kleider bestellt, bekam eine Benachrichtigung das die abgeschickt sind.
Paar tage später habe ich eieder bestellt und die ware kam auch an nur die erste Bestellung ist nicht angekommen und das geld wurde abgebucht. Auf der Sendungsverfolgung ist das packet noch nach 2 wochen unterwegs, was sehr unwahrscheinlich und noch nie so lange gedauert hatte. Ich schrieb darauf bei nakd Kundenservice an und das Problem wurde sehr schnell geklärt. Vielen Dank.
Koop nooit iets bij NA-KD fashion!
Ik heb op 4 Februari 2020 een aankoop gedaan bij NA-KD voor het bedrag van 50.35. Er is echter 220,56 afgeschreven, dit is 170,21 meer dan dat ik zou moeten betalen.
Na veel mailtjes te hebben verstuurd en belletjes te hebben gepleegd krijg ik het bericht dat NA-KD niets kan betekenen, alhoewel ik het wel kan aantonen dat er 170,21 teveel is afgeschreven en dit waarschijnlijk ook op hun rekening staat.
Belachelijk dat zo'n groot bedrijf de klant hier de dupe van laat zijn. Ik heb PayPal en de bank ook al bericht maar iedereen verwijst naar elkaar, de verantwoordelijkheid zou bij NA-KD moeten liggen.
Aan iedereen die dit leest: koop hier NOOIT iets, de kwaliteit is erg slecht en goedkoop (vandaar dat ik het terug stuurde) en de klantenservice is echt vreselijk, ik ben nog nooit zo slecht behandeld en zo gefrustreerd geweest.
Hi Sarah,
I am so very sorry that you experienced trouble with us. We want to solve this for you as soon and easy as possible. If it still is not solved, please contact us here https://www.na-kd.com/nl/neem-contact-met-ons-op and we will help you out. We are not happy until you are!
Best regards,
Lisa, NA-KD.com
Les vêtements sont très beaux et de très bonne qualité: J'ai commandé plusieurs fois, le plus souvent des tops et des pulls. Je n'ai jamais été déçue. De plus le service client est au top: Les conseillères sont réactives et très agréables.
Sehr schnelle und informative Antwort!
Prima und weiter so!
Ich hatte eine Frage zu den verschiedenen Größenangaben und bekam eine schnelle und hilfreiche Information
Sehr guter Shop, prima Ware, schnelle Lieferung und guter Support. Werde hier auf jedenfalls nochmals bestellen.
De Na-Kd customer care medewerksters zijn allemaal super vriendelijk, behulpzaam en reageren heel snel.
Overview
NA-KD has a rating of 3.6 stars from 96 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NA-KD most frequently mention customer service and good quality. NA-KD ranks 18th among General Apparel sites.
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Hi Jennifer,
Oh, stop it! We are blushing!