I returned a few bathing suite pieces and it was getting close to a month since I heard back. Things are slow right now with shipping so I wasn't too concerned, but I wanted to be assured that i would get my refund. I emailed oh polly's customer service. The responses were so helpful and quick. I got my questions answered within the hour of emailing and my refund back within 48 hours. I appreciate the help of shania, leigh, and alexandra! Super helpful.