I placed my first ohpolly order and bought white bo+tee leggings and they came to me with a stain. I got in touch with customer service via Instagram dms and they took SUCH GREAT CARE OF ME. Luce was so helpful and theyre sending me a brand new pair for no charge. Luce was so sweet and the entire process took about 5 minutes! So easy, so flawless. I will ordering a lot more from ohpolly! Absolutely love everything about the company!

I am living in Europe and finally found a good website for shopping! I massaged for a request and they immediately answered me. Thank you for the help and always following up to me Jess, Georgina and Caitlin.

I needed a dress for next day delivery and was worried about the delayed confirmation email so I reached out for help on the website and a woman named Bethanie got back to me super quick and was great help and I got the dress the next day. Very happy!

I love OhPolly as a website and I think their customer service is great, I recently made an order and accidentally ordered too many of the item but it was very straight forward to get in touch with their customer service team and they made it feel so easy to rectify without any fuss as well as being friendly! Not only this but the quality of the clothing is great and I'd highly recommended ordering with them :)

I had a problem with an offer on the website which I sent a message to ohpollyhelp on instagram about & I got a great response from & the offer was fixed so quickly! Annie was lovely, polite & so helpful! Definitely will shop there again & know that I'll be able to get help from them if needed!

Never again in my whole life I order on this site and I advise you against it! I ordered a white dress and I received a grey dress?! This is not normal! In addition I pay 20 for the dress + shipping is 10 so when I received this horrible dress I left at the second to send it to oh polly but they make me pay 20 to send it to them! So in the story I paid 30 just for shipping! I pay more for the shipping than the dress itself! And oh polly doesn't want to reimburse me so it's a site to flee 30 to the trash because of them!

I have always been a size 6/8 however the dresses are so tight and sizing is not accurate at all that the last dress I bought a size eight to be on the safe side and it was still so tight. I had to buy two dresses in different sizes as previously it's so hit and miss. I think a lot of the time the dresses are really uncomfortable with no stretch at all as well. The zoos are an absolute nightmare they are always cheap tiny little zips that are hard to fasten. The dress that actually fit me perfectly I wore once and the strap broke. They wouldn't refund as I had worn it. I found it really unfair and I had only worn it for a couple of hours and the strap completely came off. I hadn't even had the garment 24 hours. Poor customer service! I think the clothes are highly over rated for what they are, yes they look pretty but very expensive, bad customer service and overall fit is not good at all, especially if you have boobs bigger than a b cup!

I love Oh Polly I love Oh Polly! Everything is great here! A very amazing and correct online shop! I would like to thank Jess too, for her correctness and her excellent communication! Thanks Oh polly! You are my fav! Always so happy with you!

I received the wrong order from Oh Polly. After emailing customer service, I received a response from Bethanie within minutes. The problem was resolved after sending a few pictures of the incorrect product. I then received an email from Leigh the next day stating that the order would be delivered within 3 days to my residence in Canada. Both representatives were extremely friendly and easy to work with. The level of customer service they provided was excellent and I wouldn't hesitate to order from this company again.

Be very careful if you want to return something as you end up fighting with them to try and get your money back. I returned a top that they refused to accept as it had a very small mark on it. I couldn't have caused the mark as the top was tried on and removed immediately, yet they accused me of wearing it and Then returning it. This is simply not true. I believe the mark was there when we revived it but as I didn't closely inspect it before trying it on, I didn't see it. I had several email exchanges with them over a week and they refused to accept any responsibility and I am now left with a top I don't want and £35 out of pocket. Be very careful...

I had two issues I needed resolved about an order and Caitlin was so rapid and diligent at solving them for me. I couldn't fault the service and I feel the attention to detail echoes throughout the entire brand. Five stars

I had ordered my item to the wrong address so spoke to Alexandra and she changed the address for me to the correct one and replied quickly to my email quickly. Very helpful! Thank you so much

Katie :)

Saw a ton of bad reviews of this company and decided to go ahead and try it out anyways (bad mistake). I liked a few things but the leggings and sports bras I ordered were too big. I sent multiple items back, and just didn't hear from them. They said it will be processed within 10-15 business days. Contacted customer service to ask about it and they just told me to wait. I didn't have a receipt from the post office when I sent it back and they said without that they couldn't help. Hoping I get my refund but honestly at this point I wouldn't be surprised if I didn't. Don't take the chance shopping online here, I promise you will regret it if you have to send anything back.

I bought a co ord skirt and top from this site, after having them a week or so I decided for the money (which I thought was pricey in comparison to other sites) I wouldn't wear them enough, and they looked quite cheap.
I returned both of them with the tags on within the returns policy and I was denied a refund for the top as they said it had been worn! I had literally tried it on a few times! The tags were still on the top as well! I emailed them and they didn't want to know.
I would stay away from this site because of this.
I've never had any problems with any other sites like PLT boohoo etc.