business logo of Oh Polly

Oh Polly

ohpolly.com
evening & party, casual womenAge 13-18, 19-25, 26-45
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About the Business

Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...


ohpolly.com
UK
Founded in 2015
Clothing item from Oh PollyFashion apparel by Oh PollyMerchandise from Oh Polly clothing lineOh Polly fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $160

Returns

Return Policy: not free
Return Instructions: products must be in original condition and with tags attached
Return Cost: $9.99 return fee

Sustainability

Recycling Program: no

Product

Style: evening & party, casual
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, whatsapp

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Klarna, Afterpay, Sezzle, Clearpay

How would you rate Oh Polly?
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Reviews Summary

Oh Polly has a rating of 3 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oh Polly most frequently mention full refund and phone number. Oh Polly ranks 71st among Women's Clothing sites.

service
286
value
253
shipping
255
returns
217
quality
235
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Great customer service
February 8, 2021

Alexandra was very helpful in helping me amend my address. Very prompt response! Oh polly delivers exactly what you expect.

Date of experience: February 7, 2021
GB
1 review
0 helpful votes
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Brilliant!
March 2, 2021

Thanks to Amiee for getting back to me very quick and resolving my problem!
Always brilliant service from oh Polly

Date of experience: March 2, 2021
Australia
1 review
0 helpful votes
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I have an issue with my order and April was able to rectify and solve this every quickly without difficulties!

Date of experience: March 14, 2021
Canada
1 review
0 helpful votes
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As always, hands down the best customer service and the best sportswear brand out there! Big thank you to Ellie G for her help with my order :)

Date of experience: March 11, 2021
GB
1 review
0 helpful votes
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10/10 customer services
February 8, 2021

My dress had a malfunction and I emailed them. They solved the problem straight away and were so lovely in doing so. Big respect for this brand!

Date of experience: February 8, 2021
Virginia
1 review
0 helpful votes
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Graeme and alexandra offered fast and detailed replies to my inquiries with the best intent of helping me! Incredible!

Date of experience: February 11, 2021
GB
1 review
0 helpful votes
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Refund help
March 11, 2021

Ellie and April was really helpful when I had a problem, resolved really quick! Amazing work thanks again! X

Date of experience: March 11, 2021
Indiana
1 review
0 helpful votes
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Scammmmmmm
June 14, 2021

Do not buy from this site, they are my money I placed an order since may31 am yet to get my order, I need a refund and need it ASAP, I paid for fast delivery but they were so cheapppppo, I have not gotten my clothes or refund back, I need my money back, scammmmmmm

Date of experience: June 14, 2021
GB
1 review
0 helpful votes
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Great service
December 21, 2020

Aimee was very fast answering my query & really helpful, great service, thank you Aimee for your help

Date of experience: December 20, 2020
Canada
1 review
0 helpful votes
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Alexandra was extremely prompt and attentive in resolving an online issue. Clothes are always fantastic and great quality.

Date of experience: January 17, 2021
Italy
1 review
0 helpful votes
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Well organized!
February 28, 2021

I really appreciated that you can write on the Instagram page and someone (for me Ellie) answer you!

Date of experience: February 27, 2021
GB
1 review
0 helpful votes
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I had a range of questions and received a reply rapidly. Leigh was extremely helpful and answered all my queries in great detail.

Brilliant service!

Date of experience: March 25, 2021
GB
1 review
0 helpful votes
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Good service!
December 24, 2020

Leigh and Kate helped me out lots, and were very kind. I love Oh Polly, and will continue purchasing in the future. Good customer service.

Date of experience: December 23, 2020
Spain
1 review
0 helpful votes
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Help at Oh Polly
December 29, 2020

They helped me in my problem by giving me a very quick answer! Very attentive and nice girl! I can't be happier with the service

Date of experience: December 29, 2020
GB
1 review
0 helpful votes
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Customer service
March 8, 2021

I had trouble with a hacker account on social media, and they helped my out and responded quickly, Emily S, was very helpful and kind.

Date of experience: March 6, 2021
GB
1 review
0 helpful votes
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Oh polly review
November 1, 2021

Amina was extremely helpful with a few enquiries that I have had recently. Resolved both of my issues and was very timely with the responses!

Date of experience: October 31, 2021
Netherlands
1 review
1 helpful vote
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Worst website ever
January 22, 2024

I never received my order. And after sending 100 emails there was not even 1 person who could help me on my way. NEVER ORDER HERE!

Date of experience: January 22, 2024
Australia
1 review
0 helpful votes
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Checkout help
May 3, 2021

I was having some troubles with the checkout but Graeme, Lucy and Jess were so lovely and helpful and replying back straight away and giving me the straight forward answers I needed

Date of experience: May 3, 2021
GB
1 review
0 helpful votes
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Amazing communication and service. Problems resolved quickly and efficiently!
Oh Polly is a great company, highly recommend!

Date of experience: August 16, 2021
GB
1 review
1 helpful vote
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Helpful
April 6, 2021

I emailed and received abs very prompt and helpful response. My issue was resolved immediately. Thank you.

Date of experience: April 6, 2021