business logo of Oh Polly

Oh Polly

ohpolly.com
evening & party, casual womenAge 13-18, 19-25, 26-45
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About the Business

Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...


ohpolly.com
UK
Founded in 2015
Clothing item from Oh PollyFashion apparel by Oh PollyMerchandise from Oh Polly clothing lineOh Polly fashion product

Business Highlights

General

Year Founded: 2015
Target Gender: women
Target Age Group: 13-18, 19-25, 26-45

Shipping

Shipping Cost: $8
Free Shipping: sometimes
Free Shipping Detail: for orders over $160

Returns

Return Policy: not free
Return Instructions: products must be in original condition and with tags attached
Return Cost: $9.99 return fee

Sustainability

Recycling Program: no

Product

Style: evening & party, casual
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: chat, whatsapp

Payment Options

Payment Methods: card payments, PayPal, Apple Pay, Google Pay, financing
Buy Now Pay Later: Klarna, Afterpay, Sezzle, Clearpay

How would you rate Oh Polly?
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Reviews Summary

Oh Polly has a rating of 3 stars from 521 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Oh Polly most frequently mention full refund and phone number. Oh Polly ranks 71st among Women's Clothing sites.

service
286
value
253
shipping
255
returns
217
quality
235
This company does not typically respond to reviews
GB
1 review
0 helpful votes
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Oh polly help
February 21, 2021

Kate from oh polly help on instagram was amazing she gave me two great options super helpful super quick

Date of experience: February 20, 2021
Germany
1 review
0 helpful votes
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The best customer service. Thanks to Moya for quickly responding and helping me with my issue! I will continue to shop at Oh Polly online.

Date of experience: January 1, 2021
GB
1 review
0 helpful votes
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Problem with delivery
December 27, 2020

Most helpful every step of the way no matter what I asked helped me so much. Would recommend this company. This is only problem ever had

Date of experience: December 26, 2020
GB
1 review
0 helpful votes
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Good service x
April 13, 2021

Jess was really helpful with all of my issues and quick to respond, I send a dm to the insta oh polly help xx

Date of experience: April 13, 2021
Canada
1 review
0 helpful votes
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Oh polly
March 28, 2021

Hi. I love oh polly. They are very fast to answer to all your question. Lauren help me a lot for track my order. Amazing quality.

Date of experience: March 27, 2021
RU
1 review
0 helpful votes
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Thank you very much to your employee Annie, she helped me a lot and always answered my questions about the order quickly and clearly enough.

Date of experience: March 18, 2021
TT
1 review
0 helpful votes
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Great customer service
December 22, 2020

Love their clothes and their customer service. Thank u to all the girls at oh polly esp Hetty in assisting with my orders.

Date of experience: December 22, 2020
Spain
1 review
0 helpful votes
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Incredible
January 14, 2021

These website is incredible and the people that work in too, they offer you a very good service if you have any problem.

Date of experience: January 14, 2021
GB
1 review
0 helpful votes
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Dress
April 16, 2021

Molly was a great helping me out with my problem and got it sorted really really quickly. Would give her service 10/10 xx

Date of experience: April 15, 2021
GB
1 review
0 helpful votes
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Customer service
April 4, 2021

Really good customer service, dealt with someone called Luce and she was amazing. Helped me deal with my issues straight away. Thank you

Date of experience: April 3, 2021
Massachusetts
1 review
0 helpful votes
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Great customer service
January 7, 2021

I received help from Aimee Moughton regarding my order. She was extremely helpful, professional, and answered my email in a timely manner.

Date of experience: January 6, 2021
GB
1 review
0 helpful votes
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Customer service 10/10
December 27, 2020

I had to swap a product after I set my order. Great customer service and got it sorted ASAP! Was so helpful

Date of experience: December 26, 2020
GB
1 review
0 helpful votes
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Great service
March 7, 2021

Staff are lovely here helped me with my order and answered all my questions. I will definitely be buying from them again.

Date of experience: March 5, 2021
Norway
1 review
0 helpful votes
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Best customer service
December 20, 2020

Great customer service, Aimee and April were lovely and replied really fast, the problem got fixed! Will buy from Oh Polly again!

Date of experience: December 18, 2020
GB
1 review
0 helpful votes
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Kate was so helpful and quick to answer my email. Especially when I didn't think it could be done. Thank you Kate!

Date of experience: December 19, 2020
GB
1 review
0 helpful votes
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Super helpful!
February 12, 2021

Lucy helped me super fast when contacting their customer service to inquire about a dress size! Cant wait to purchase now!

Date of experience: February 11, 2021
California
1 review
1 helpful vote
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If you buy from this company and return it, you will never see a refund. They have the worst customer service.

Date of experience: March 27, 2019
GB
1 review
0 helpful votes
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Really helpful
November 6, 2021

Their workers are so amazing and really helpful. Rebecca helped me out so much when I was worrying about an order!

Date of experience: November 6, 2021
GB
1 review
0 helpful votes
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Annie/Jess helped me out asap, they replied straight away and got my problem sorted out within 24 hours.
Brill customer service

Date of experience: March 9, 2021
GB
1 review
0 helpful votes
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I'd like to thank April, she was such a big help!
Thank you again for helping me with my delivery issue!

Date of experience: April 3, 2021