Oh PollyReviews 564
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From the business
Shop for the latest trends in women's fashion online at Oh Polly. Buy dresses, skirts, top and more...
Business Highlights
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Customer Service
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Oh Polly Reviews Summary
The company has garnered significant criticism for its customer service and product quality, with many customers expressing frustration over poor communication, delayed shipments, and complicated return processes. Issues such as receiving defective items and inadequate support have led to a pervasive sentiment of dissatisfaction. However, a few customers noted positive experiences with prompt responses from individual representatives, suggesting that while there are pockets of effective service, systemic issues remain. Overall, the feedback indicates a troubling pattern of reliability and accountability, urging potential customers to consider alternatives before making a purchase.
This summary is generated by AI, based on text from customer reviews
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Really fantastic service from this company, ordered with them for the first time and everything was so quick! Had an issue with the delivery and emailed them and received a response back from Alexandra taking care of the problem immediatly with a professional and kind message.
Will definitely order from them again!
Alexandra, Jess and Emily helped me so much and so comprehensible with me. They fix the problem in the same day! All the clothes are perfect and with a high quality! I love Oh Polly! And everybody should love Oh Polly!
The oh Polly customers gave me the best service, they were patient and heard me out. I really appreciated it.
Lovely service, very attentive and all for the customer. I ordered express shipping and due to delays my package came later than anticipated. Molly assisted me with this and offered a full refund of my shipping cost. Molly was lovely, responded quickly and made sure everything moved smoothly. I loved my dress and will definitely buy from Oh Polly again
Not worth it bought 100 dollar dress and paid 60 dollars in customs they can $#*! off. ONE item should never have that much fees
Have always loved Oh Polly and I own so many products and have never had a problem! I had an issue with one of my items and I was assisted by Luce via dm so quickly and efficiently! She was lovely. Couldn't have had better customer service, thank you so much!
I bought a couple of dresses from here (all great quality) but the second dress i ordered, the wrong size was sent out. I was dealing with Bethanie in customer service who was so helpful. They were always professional and upon proof of the sizing error, she sent me out a dress free of charge without having to return the other one.
So impressed. Well done Oh Polly.
I had a small correction to make to my order. Oh Polly's customer service rep, Sarah, promptly responded and made the correction. Thanks Oh Polly and Sarah!
In my first order one of the items had a defect and they immediately offered to refund or resend me. I fortunately the resent item didn't reach me (at least not till know) but a couple of hours after my mail these amazing guys refunded me and allowed me to keep the garment if it arrives. The quality is very good and I was really pleased with the rest of my order.
Gina has been amazing in her customer service and solution to my problem. Due to the zip being stuck on my top she straight away sent a replacement, very quick & painless!
Brilliant experience!
Any time I've got a night out oh polly is exactly where I come to shop! I have also recently had some amazing customer service from Gina she was super helpful and polite and answered my question so clearly & friendly
Fairly prompt reply on Facebook messages, got the job done and very polite!
Replied within a couple hours.
Lucy helped me super fast when contacting their customer service to inquire about a dress size! Cant wait to purchase now!
Jess was very very friendly and helped me with the issue I had. Was resolved very promptly, it's lovely to have someone with good customer service skills! Keep it *******@ohpolly, love all your new items too!
Graeme and alexandra offered fast and detailed replies to my inquiries with the best intent of helping me! Incredible!
Had an issue with returning my parcel and Tyra helped me so much and very quickly too. Very helpful!
The first time I needed help with one of my orders I got very lucky and got help right away but this time around I have been messaging and emailing non-stop and have barely had any help just had the same thing asked and I give all the information needed but I'm stuck there for hours with now help on my package. I am now to the point where I'm frustrated with trying to get ahold of customer service.
I made a mistake when i filled in my delivery address, i contacted to them and it was corrected straight away. Brilliant service :)
Gina was amazing and so helpful. Cannot wait to get my package. The process was quick and painless. Cannot thank them enough
I had ordered my item to the wrong address so spoke to Alexandra and she changed the address for me to the correct one and replied quickly to my email quickly. Very helpful! Thank you so much
Katie :)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members