Offike.co.ukReviews 27

CROOKS, DON'T USE THEM!
I ordered 4 Samsung CLP 660ND laser cartridges for the ITP Support Association which is a charity I run supporting patients with the rare blood disorder ITP. The set cost nearly £400 elsewhere (it is an office size printer) but Offike had the too good to be true price of £284, And it was too good to be true, only 2 cartridges came after much wrangling and on the rare occasions they answer the phone or e-mail they say they have sent them. Trading Standards, now known as Consumer Direct East were utterly useless and first suggested we sent a registered letter demanding out goods. When this was unsuccessful they told me as a charity we didn't have the rights of a private consumer and would have to go through the small claim court. Although I had to use my own credit card (the charity can't have one) Consumer Direct said the credit card had no legal obligation to reimburse me. However, hats of to Tesco Finance, who did reimburse me and I now use a local company so I can go there in person if I have any trouble.

This Website is a total con. Do not buy anything from them as you will not get what you order, if you are lucky enough to receive your order it definitely won't be on time and probably at least 2 weeks or more down the line.

I was one of the unfortunate people who did not get their order, I order 2 HP Toner cartridges totalling £213.92 on 27 April when I received the order confirmation there was no VAT calculated which I thought was strange but the money was taken and I waited, and waited and waited for our goods. In the end had to chase the order, which was totally unsuccessful, no calls were answered and no emails were responded to.

I then just had to cancel our order status was not updated and constantly said processing, I sent an email and a letter notifying them that we are cancelling our order due to no delivery or updates to where our order was and therefore I would await our refund.

Since then we have still not received our refund for the sum of £213.92. I have had only one acknowledgement email from Sarah Fraser saying that our order has been cancelled and our refund will be processed on 12 May. I called office again withholding my number on on 6 August and a very vague lady answered the phone who clearly did not want to talk about my overdue refund let alone commit herself to giving her name or making it clear when we will receive our refund and not even an apology was given, all in all the service provided by offike and the inconvenience caused is totally unacceptable.

I am still due my refund of £213.92; this is not their money to hold onto, goodness knows how many people they have or are doing this too and the interest they must be earning. I am going to continue to contact them regularly until we get our refund. I have every correspondence and the poor feedback that I have had from offike, every piece of information and every detail all on record.

Something needs to be done about this company, judging by the amount of other complaints and unhappy customers that have had a similar service to me I am surprised nothing else has been done. They are also listed on www.canyoutrustthem.com, where detail accounts of other peoples situations are listed.

But do yourself a favour and Avoid this company like the plague.

I also ordered from Parker Supplies, did not recieve my order, spoke to them on the phone and they assured me i would get a refund after numerous emails and calls i am still waiting, this order was placed nearly 2 months ago now. I am now not getting answer by phone or email. It was only by googling there telephone number i found this site and found out they are also called Offike. I suggest we all write to watchdog and get them humiliated.

I unfortunately have also ordered from Offike.co.uk on 15/6/09-a toner cartridge, which I haven t recieved either, despite e-mails (unanswered) and telephone calls to a vague Scottish woman who would pass the message on!. As mentioned previously this site appears at the top of the page when doing a google search for your item. I would not have ordered from these thieves if that had not been the case. I'm hopeful that as I paid with Visa
That I will be able to claim the money back after 14 days via their chargeback system. Hassle that we could all do without!

This website is owned by Forbes Sime the man that bought you redstick.co.uk (now in administration), esumables.co.uk (possibly in administration), and parkersupplies.co.uk.

The company is insolvent, it has no assets and is unable to pay its suppliers, trading standards are aware of the activities of Forbes Sime but seem powerless to intervene.

If you have been ripped off by Mr Sime AKA Gordon, then I suggest you contact HSBC in Perth and hopefully they will refund your money, if enough people complain to HSBC his card processing account will be terminated.

These people are a bunch of unprofessional, lying, money stealing thieves! AVOID!
I ordered a PC case from them in March which was never delivered. At the time I was debating about using them as opposed to my usual 'big boy' suppliers like eBuyer and Dabs but as they were the only place that claimed to have that exact case in stock I took a chance. Now I really wish I hadn't!
They took the cash straight away and then I heard nothing else from them. After a week I emailed them and was told it would be shipped ASAP, a week later and still no sign. Then I received an email saying it was out of stock and would be dispatched by the end of March, the end of the month came and went and still no sign.
In April was spent phoning them, most of the time it was engaged or a frankly useless sounding lady said it would be processed even though she often didn't take any details like an order number until I offered it...
At the end of April a message appeared on their website saying the order has been canceled and they would issue a refund, I never had an email or phone call telling me this I had to find it out for myself.
May came and went and that refund never appeared on my credit card. Numerous phone calls and emails went ignored. I've now written formal letters to both themselves and Trading Standards demanding the refund be issued but I suspect I'll never heard anything back from them.
I've been buying things on the internet for over 10 years and this is the worst experience I've ever had outside of eBay.

NEVER USE THIS SITE!

Do not buy anything from this company. They are the worst company I have ever had the displeasure of dealing with. I ordered an ink for 44.46 pounds on the 7 May 2009, but never received. They are nothing but a big con company. Just talked to Gordon (said he is the managing director). In response to my treat of contacting the Trading Standards in Perth, he said that the trading standard officers often pop in for tea with him. If true, they must be fully aware of the affairs of this company and yet done nothing about it. In any case, I have sent them a complaint. I suggest that all those who have been conned out of money by this company, please contact the Perth trading standards. Their contact address is: Trading Standards, The Environment Service, Pullar House, 35 Kinnoull Street, Perth, PH1 5GD, Tel: ******* *******, Email: *******@pkc.gov.uk