Grace W.

This Website is a total con. Do not buy anything from them as you will not get what you order, if you are lucky enough to receive your order it definitely won't be on time and probably at least 2 weeks or more down the line.

I was one of the unfortunate people who did not get their order, I order 2 HP Toner cartridges totalling £213.92 on 27 April when I received the order confirmation there was no VAT calculated which I thought was strange but the money was taken and I waited, and waited and waited for our goods. In the end had to chase the order, which was totally unsuccessful, no calls were answered and no emails were responded to.

I then just had to cancel our order status was not updated and constantly said processing, I sent an email and a letter notifying them that we are cancelling our order due to no delivery or updates to where our order was and therefore I would await our refund.

Since then we have still not received our refund for the sum of £213.92. I have had only one acknowledgement email from Sarah Fraser saying that our order has been cancelled and our refund will be processed on 12 May. I called office again withholding my number on on 6 August and a very vague lady answered the phone who clearly did not want to talk about my overdue refund let alone commit herself to giving her name or making it clear when we will receive our refund and not even an apology was given, all in all the service provided by offike and the inconvenience caused is totally unacceptable.

I am still due my refund of £213.92; this is not their money to hold onto, goodness knows how many people they have or are doing this too and the interest they must be earning. I am going to continue to contact them regularly until we get our refund. I have every correspondence and the poor feedback that I have had from offike, every piece of information and every detail all on record.

Something needs to be done about this company, judging by the amount of other complaints and unhappy customers that have had a similar service to me I am surprised nothing else has been done. They are also listed on www.canyoutrustthem.com, where detail accounts of other peoples situations are listed.

But do yourself a favour and Avoid this company like the plague.