Offike.co.uk

I have posted earlier reports on this company and will reiterate - AVOID AT ALL COSTS. I ordred a black laser toner cartridge in April and have still to receive it. I have called them on a weekly basis and its nigh on impossible to get them to fulfill my order. The company is dysfunctional, the customer service a joke, they have no order tracking systems or effective stock control. The owner, by the way, is also a thoroughly nasty and rude man who has open contempt for his customers. Repeat - DO NOT ORDER FROM OFFIKE

CROOKS, DON'T USE THEM!
I ordered 4 Samsung CLP 660ND laser cartridges for the ITP Support Association which is a charity I run supporting patients with the rare blood disorder ITP. The set cost nearly £400 elsewhere (it is an office size printer) but Offike had the too good to be true price of £284, And it was too good to be true, only 2 cartridges came after much wrangling and on the rare occasions they answer the phone or e-mail they say they have sent them. Trading Standards, now known as Consumer Direct East were utterly useless and first suggested we sent a registered letter demanding out goods. When this was unsuccessful they told me as a charity we didn't have the rights of a private consumer and would have to go through the small claim court. Although I had to use my own credit card (the charity can't have one) Consumer Direct said the credit card had no legal obligation to reimburse me. However, hats of to Tesco Finance, who did reimburse me and I now use a local company so I can go there in person if I have any trouble.

This Website is a total con. Do not buy anything from them as you will not get what you order, if you are lucky enough to receive your order it definitely won't be on time and probably at least 2 weeks or more down the line.

I was one of the unfortunate people who did not get their order, I order 2 HP Toner cartridges totalling £213.92 on 27 April when I received the order confirmation there was no VAT calculated which I thought was strange but the money was taken and I waited, and waited and waited for our goods. In the end had to chase the order, which was totally unsuccessful, no calls were answered and no emails were responded to.

I then just had to cancel our order status was not updated and constantly said processing, I sent an email and a letter notifying them that we are cancelling our order due to no delivery or updates to where our order was and therefore I would await our refund.

Since then we have still not received our refund for the sum of £213.92. I have had only one acknowledgement email from Sarah Fraser saying that our order has been cancelled and our refund will be processed on 12 May. I called office again withholding my number on on 6 August and a very vague lady answered the phone who clearly did not want to talk about my overdue refund let alone commit herself to giving her name or making it clear when we will receive our refund and not even an apology was given, all in all the service provided by offike and the inconvenience caused is totally unacceptable.

I am still due my refund of £213.92; this is not their money to hold onto, goodness knows how many people they have or are doing this too and the interest they must be earning. I am going to continue to contact them regularly until we get our refund. I have every correspondence and the poor feedback that I have had from offike, every piece of information and every detail all on record.

Something needs to be done about this company, judging by the amount of other complaints and unhappy customers that have had a similar service to me I am surprised nothing else has been done. They are also listed on www.canyoutrustthem.com, where detail accounts of other peoples situations are listed.

But do yourself a favour and Avoid this company like the plague.