Epson America

My new Epson printer quit after 3 months of lite use. It took two months of communicating with Epson customer service to receive a promise to replace my printer with a new one. Instead of receiving a new printer, Epson sent me a refurbished unit, which I expect to break down soon.

I haven't written a negative review in a long time...but, WOW Epson tech support is the worst! I spoke with 2 different representatives, both who had bad attitudes, and both provided incorrect tech support information. After wasting an hour talking to 2 rude individuals to attain no solution (they kept telling me what I wanted to do could not be done), I ended up resolving the issue by myself... I don't even work in IT and I could eventually figure it out. If you're going to work in IT, know what you're doing especially if it's around specific products. And if you're going to work in customer service, have a better attitude to deal with the public. Due to this bad experience I won't be supporting Epson products any longer.

Epson printers are the absolute worst. Total and complete garbage. If it lasts a year you will be lucky. What's even worse is the company does not stand by the product. If you do get a person on the phone who speaks proper english, it won't matter because they will do absolutely nothing to help you or even worse accuse of of 'not using authentic epson inks' just so they can get out of doing their job. Run fast! Turn the other way and go with a reputable company like HP.

Do not buy these products they suck the people don't even help you try and fix your printer. They look for any excuse to not cover the warranty. Because of me using 3rd party ink which had nothing to do with a paper jam. It just keeps saying that but the paper goes through just fine and they won't help at all. $250 out the window. They clearly don't care about customers. I hope and pray if you do buy from them you have no problems because if you do you're not going to get any help.

I reached out to Epson on Tuesday with a printer spooler issue. After troubleshooting the problem for over 20 minutes, the tech could not resolve the issue. I was told that I would receive a call back by COB the same day. Well it has now been 4 days and still no call back. I reached out to my IT department and they solved the issue in literally 3 minutes. Another reason I will never purchase another Epsson product again. I will stick with Canon going forward.

I paid nearly $500 for an Epson printer. It is terrible. It doesn't work half the time. The scanning is a non-functional. A COMPLETE WASTE OF MONEY. I have to pay a service man $100.00 to come to house each time the things goes out and he spends an hour just getting it up and running. Then in three or four weeks it goes out again. What a rip-off.

I never received a tracking number in my email for my recent purchase. When I called customer service, the woman was horrible! Every time I opened my mouth to speak she would talk over me. As far as deactivating or deleting my customer account with them, I can't even find a way to do it! Then she wanted to add another email address so I can get annoying emails for stuff they want to sell when I can't even get a stupid tracking number when they already have my money!

I contacted Epson that I had a print job stuck and would not print. They sent me to Ask Answers which said that for a dollar they would fix it. I gave them my cc number and then checked with my cc bank. They had charged me $55 instead of $1. I immediately closed down that cc and requested that a new one be sent to me. Then I got an email from Google that someone had tried unsuccessfully to use a Mac to get onto Google. Second time I had to close out my cc and have another one sent to me.

I am surprised that Epson even got anyone who was happy with their "service."
I loved my HP and would trade it back in a minute.

One time I tried to copy a professional photo of a man's head, it was full of streaks.

A basketball player is no real professional to trust for buying an Epson, believe me.

A disgruntled customer

I have a perfectly working Stylus Photo 2200. Can't make a single print because EPSON stopped making the ink. At my job, we have EPSON projectors. After a year or so they have a new model and a new (different bulb). Funny, the outside of the last 4 models we bought look pretty much the same, but not the bulbs. They all have little detents and notches that keep you from using you old stock bulbs in the new projectors. In my opinion this entire company is EVIL.

Costs a lot just to replace the ink pad. So many hoops to jump through just to even get the part replaced and then to have the counter inside reset costs even more money than the part itself. Have to read off the serial number to support just to verify if they will assist or not. Even then they refer a printer repair place that does not even have an office anymore. Clearly an incompetent company who only wants your money.

Absolutely ridiculous customer service.
I purchased an all in one printer from Amazon for my office 6 months ago. It worked fine for 6 months and then began screwing up printing color as well as black & white.
I contacted Epson (need to take time off work to do so because Epson Tech Support hours are 7AM-4PM Pacific time Monday to Friday so if you're a working stiff like me you need to take time off work to waste your time calling their absolutely useless tech support agents after having paid a lot of money for their product). This is the process you need to go through to contact tech support:

- Call and wait 20-30 minutes on hold to speak with someone. Describe the issue.Get a case number. Then hang up.
- Email them your proof of purchase, a picture of the serial number and the ink tubes that are barely visible.
- Call them back and wait another 20-30 minutes until someone answers.
- Give them your case number and wait for them to render judgement.

In my case when I called them back they said the warranty on my printer is now null and void because non Epson parts or ink was used.
This is absolutely false! Along with the printer I purchased OEM Epson ink and only used that and nothing else.
Still, Epson insisted my warranty was null and void and suggested I contact the company who sold it to me.
I called Amazon and they said there was nothing they could do about it since their 30 day return policy had expired.

I now have an $800 piece of garbage in my hands.

NEVER AGAIN EPSON. JUST CANCELLED MY PRIME MEMBERSHIP. NEVER AGAIN AMAZON AS WELL!

I had a wonderful and dependable Epson printer for over 10 years. It finally reached the end of its lifespan, so I went with Epson again. Has been a total nightmare! 4 different printers later, none of them would EVER connect to wifi except 1 for about 1 hour and then it quit, 1 the size of a VW bus that they said was for my home office, and 3 with various hardware failures, 8 trips to post offices or dragging heavy boxes back and forth. On hold for countless hours dealing with the continuous issues. They will not just refund my initial money and let me find a better product elsewhere. Very poor customer service. WARNING! DO NOT BUY ONE OF THESE PIECES OF CRUD. I would give them 0 stars if that were possible.

I am on my third Ecotank printer under warrantee. Each time they hold $170 on my credit card while I have to ship back the old one.

They have wasted so much of my time it's embarrassing. Don't Do it.

Bought an Epson ink cartridge(black and color). Used my printer very little, 15 days later black ink cartridge stopped working. Phoned for a product replacement. (Just the black ink cartridge). Got the run around from customer service. They referred me to technical support but of course they never answer their phone. Contacted customer support again. Same song and dance. I will no longer buy anything from this company. Their customer support center is #%#*. Dwayne.

I bought an Epson lable printer -ColorWorks C7500G-for $8500 a year ago. The printer was always buggy, going through a "Head Maintenance" cycle for upwards of 30 minutes when I turned it on, wasting huge amounts of ink. I sent it in, under warranty, to Epson, and they refused to repair it under warranty AND as a paid service because I used non OEM ink. I was willing to pay to have a new printhead, and they refused. Now I'm out $8,500 with no possible way to get the printer repaired (as they won't sell parts either). I highly advise anyone to avoid Epson printers due to their horrible customer service and unimaginably belligerent repair policies.

I've purchased 3 of these and returned 1 so far. The connection with WiFi is unreliable and the scanner is right next to the router. In addition to unreliable connectivity (it cuts out scanning in the middle of jobs), the scanner very frequently jams causing 10-20 seconds of lost productivity in the middle of a scan job and then sometimes the scanner does not recover so you have to start the scan job all over again. The one I returned would not connect to the WiFi at all. The other one is with my bookkeeper and she isn't impressed either. I will be looking for replacements for the 2 we have for something more reliable and robust. This is a beta unit at best. I have a very busy bookkeeping and payroll business. We need to scan hundreds of receipts per day. I am a highly accredited software engineer. You can look my profile up on LinkedIn. I hold a masters degree in computer science and a bachelors in information technology. I have supported scanners and printers for over 4 decades in my career. Your product is not what it promises to be.

Steve C's review here doesn't belong--he's reviewing the product, not the site. Moreover, his assertion that "Nobody really can compete" is ridiculous unless he's made a thorough investigation of all competing products, which is not credible.

My review is of the site, as used for support. The written support is pretty good. But think hard before you phone for support. The level 1 support personnel (the ones who take your call) are almost universally clueless, and will take an unbelievable amount of your time, which may or may not solve your issue. The level 2 personnel (to which level 1 can connect you) may be better, but don't depend on it.

I speak from sad experience with my XP-420 printer, which although I rarely need to use it has necessitated a dozen support calls in just a few months. Every time I call I'm kept on the phone for close to an hour or more.

Had issues with my Epson printer clearing its print heads after printing only 202 pages on the printer. After searching for a contact number for Epson, I finally got someone on the phone, and there was a clear communication issue. I wasted tons of ink and hours of my time trying to resolve the issue. Epson offered no solutions, and I was told they could not help me. Complete waste of my money and time.

I called Epson this morning because my printer did not print. They told me to clean the print heads and then do a test. It still did not print. The test showed all the colors printed well but the black didn't. They still had me change 2 of the 3 colored print cartridges but it did not help at all. When I finished the unsuccessful procedure they had suggested, I checked the ink level in the printer. It showed that none of the inks were anywhere near full- not even 3/4 full. They were about 20%; 30%; 40%; 55%; and 60%. That is with 4 new Epson cartridges installed this morning and no print jobs done other than the test which is tiny.

Bought a large format printer that arrived defective. Company is refusing to replace it because it's "too big", and they keep telling me to try setting that I already have and they clearly don't fix the problem. Customer service people are not keeping their communication up, and just ghosting me after telling me that they'll call back or email me. After spending thousands of dollars with them, I thought I'd at least get some sort of resolution, but at this point I just feel scammed out of my money by a giant corporate monster that has zero accountability for their defective products. Absolutely don't recommend doing business with them.
In the photos you can see that the printer randomly stains my photos with red tint, and there's absolutely no rhyme or reason to it, and absolutely no way to fix it from my side.