Bought an Epson ink cartridge(black and color). Used my printer very little, 15 days later black ink cartridge stopped working. Phoned for a product replacement. (Just the black ink cartridge). Got the run around from customer service. They referred me to technical support but of course they never answer their phone. Contacted customer support again. Same song and dance. I will no longer buy anything from this company. Their customer support center is #%#*. Dwayne.