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OfferUpReviews 868

1.4

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
237
value
210
shipping
164
returns
150
quality
194

We monitor reviews for authenticity

NL
1 review
3 helpful votes
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Scam
August 26, 2018

Don't ever trust anyone to ship anything you on this website or app. Jasmine aka *******@yahoo.com thanks for the experience you thief.

Date of experience: August 26, 2018
Colorado
1 review
4 helpful votes
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Geez, what a piece of crap this website is. A collection of morons. You would have to be a moron to put anything on this site for sale. No assistance or communication from the site, sellers don't seem to want to sell, this is useless and a waste of time. I can't imagine why anyone would want to buy or sell anything using this site. Run do not walk away from this site!

Date of experience: August 23, 2018
Arizona
1 review
6 helpful votes
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Because of their Algorithms, competitors can band you from selling on this site by simply reporting your listing is wrong even through nothing is wrong with posting. No posting without app. What if you use a laptop and a cell? These guys are the worst! Don't waste your time with these losers.

Date of experience: August 18, 2018
Georgia
1 review
8 helpful votes
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No posting without App
August 14, 2018

I have a computer and cannot post on offerup. How stupid is that. They require you to download the app to post items to sell. This is the worst form of leading you down the wrong path. Offerup is totally useless in this format. Not everyone wants the app on their phone to sell one item.

Date of experience: August 14, 2018
California
1 review
9 helpful votes
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To many fake offers
August 11, 2018

I guess it is really not OfferUps' fault. I don't get the thrill of making an offer to a seller that you really don't want the item in the first place. I finally decided that my time is more valuable to me than to wait around for someone who isn't going to show up.
I decided I'd rather give the stuff to charity rather to some jerk (s) wasting my time.
Don't you idiots have something better to do? Are you really that board? Some people really need this income and to make false bids with no intention to buy is just plain wrong.

Date of experience: August 11, 2018
Tennessee
2 reviews
7 helpful votes
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Hello, if you shipped something and still haven't get paid, let me know. Imma file a LAWSUIT against offerup, Maybe all together can do something about it. These may take a little long because people don't want to take their time to stop this CRIME. Hit me up. Thank you

Date of experience: August 11, 2018
Georgia
1 review
3 helpful votes
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This app SUCKS! They don't know how to run it well and soooo many b. S. offers and creepy or rude convos. When reporting inappropriate messages they do nothing..

Date of experience: August 9, 2018
Texas
1 review
2 helpful votes
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Pathetic management staff who doesn't know their own A$$ from a hot rock. Their policy on selling is vague. Left to their own interpretation. After I schooled them with facts, and even provided supporting data... they simply stopped responding. Plenty of other selling sights out there. Don't waste your time with these losers.

Date of experience: August 8, 2018
California
1 review
2 helpful votes
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HORRIBLE
August 8, 2018

I have never been paid for the items I sold because of offer ups policy! I have tried numerous times to get assistance and have not been contacted. I shipped my sold item over two months ago with no payment from offer up. I WOULD NOT RECOMMEND THIS APP TO ANYONE!

Date of experience: August 8, 2018
Illinois
3 reviews
13 helpful votes
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People Dont read post
August 8, 2018

First of all why do people not read the post before making a comment. The very first line I have my location, people still ask where are you located when they're three hours away from me, second of all there are so many scammers they will not return a message and finally people have things that have been posted for 2 and 3 years that are no longer available why don't they delete them. I have blocked more people in the last week then I have in the last 2 years. Why are people so ignorant.

Date of experience: August 8, 2018
North Carolina
1 review
3 helpful votes
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So I thought, why not see what offerup is all about. Well they sent me a offer that was about 20-30 THOUSAND dollars below what the other houses have sent for in my neighborhood this year. Same style of homes, built the same year etc etc (they are townhouses). About 6 towmhomes have sold in my community this year, all 20-30 thousand dollars more than offers offer. On top of that, they charge you like they are a realtor... I thought the whole point of offer up was to not have all those charges. Nope. I have about 30k in equity in my home, but to see it to offer up, I was going to need to pay 5-10 thousand dollars. I would loose money selling to these jokers.

Date of experience: August 5, 2018
Texas
2 reviews
7 helpful votes
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Waste of time
August 3, 2018

I made 3 offers on 3 different guitar amplifiers. All 3 had been sold over a year ago and couldn't remove their ad or find help to have it removed. Then I inquired about a ratty chair listed as "Free". The seller emailed me saying it was $200. On top of that if you find something to bid on while online you are redirected to try the app. You go to the app and you can't find the original item you wanted to bid on. Infuriating. DO NOT waste your time.

Date of experience: August 3, 2018
Washington
4 reviews
8 helpful votes
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People are real, products are worth the money. Love the feature where you communicate within the site rather then give out personal contact info. Safer shopping experience on Offerup.

Date of experience: August 2, 2018
Washington
1 review
6 helpful votes
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I HAD A TRAVEL TRAILER POSTED ON MY OFFERUP AD & SO MANY PEOPLE CONTACTED ME BUT ONE IN PARTICULAR PERSON CONTACTED FOR DAYS IN ROW & THEN ASKED WHERE IT WAS LOCATED & HE DROVE BY SOMETIME TO SCOPE IT OUT THEN HE MESSAGED ME BACK SAYING HE'S
NOT INTERESTED IN BUYING THE TRAILER HE SAID IT HAD TO MUCH DAMAGE SO I TOLD HIM YOU LOOKED AT WRONG TRAILER HE SAID OH WHAT
THEN HE STARTED TO MESSAGE ME AGAIN & STARTED TO GET VERBAL WITH ME SO I TOLD HIM THIS TRAILER IS NOT FOR YOU & HE SAID I'M COMING OVER TO KNOCK YOUR TEETH IN & IF WASNT THERE HE WOULD STEAL THE TRAILER & BY THE TIME I GOT BACK THE TRAILER WAS GONE SO POSTED INFO ABOUT HIM
AND OFFERUP TOOK MY ACCOUNT DOWN FOR NO REASON AT ALL

Date of experience: August 2, 2018
Germany
1 review
7 helpful votes
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SUCKS
July 28, 2018

I had 38 5 gold stars been using for over a year. Had problems with scammers. People who harassed me. Waste my time. Loading issues. Can't respond, etc. And then all of a sudden, they close my account, delete and deactivate it? Wtf did I do? I sent them a email and they said support team would look into it? I emailed them, after email. My whole account vanished. Some things real fishy here. I'll go back to old faithful Craigslist. I just liked offer up so you could see who, and what rating of person your buying from. But oh well, everytime I buy or sell something people always said, you actually are the only one who kept there word and showed up and didn't bs. But there gonna keep scammers, and unknown people and delete someone with outstanding reviews. I will not be making another account. That's one less person using there app. Less money for them. I'll let them and idiots that continue using it use it.

Date of experience: July 28, 2018
California
1 review
1 helpful vote
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I was trying to contact a seller after making an offer. The seller needed sometime to think and respond which she told me. However later when I was trying reach the seller - all I saw was "Please refresh the page and try again". I messaged the seller on the message thread. It appeared the message was sent but however when I refreshed I saw the messages were getting lost. That is pathetic and less safe as well.

Date of experience: July 28, 2018
Pennsylvania
1 review
2 helpful votes
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DO NOT USE OFFERUP!
July 27, 2018

This is serious, do not use Offer Up. Be careful who you think you are buying from. I recently got scammed by a seller by the name of Josh. Do not buy anything from him. He will ask you to pay through Apple pay or cash app so that you won't get your money back. Let scamming end!
I would give this app 0 out of 5 stars if I could.

Date of experience: July 27, 2018
Texas
2 reviews
7 helpful votes
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My son was robbed and i contacted them via email 5 times ---still no. Personal LIVE contact. I watch an infant during the day and cant type all day.
Thanks

Date of experience: July 26, 2018
Florida
1 review
0 helpful votes
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Found a nice deal on a used set of tires. When i went back to find them typed used tires in the search all i got was page after page of new tires of which i cant afford. If the set i searched for sold in the 2 min i lost my place they shold have been marked sold. Market place much better i immediately deleted offer up

Date of experience: July 23, 2018
California
1 review
0 helpful votes
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You'll get NO SUPPORT from this dumb and dumber app but as a selling tool it is okay as long as you don't have a question or need help. I'll say it AGAIN, there is absolutely NO SUPPORT so in that respect it sucks. On top of that you'll have to put up with the dumb emails the app sends to you as a seller trying to get you to buy other peoples stuff. Duh, if I want something I'll go look for it. Why does the dumb $#*! app think it has any remote idea of what, when, why that I may want something..

Date of experience: July 21, 2018