website thubmnail of OfferUp
How would you rate OfferUp?
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Virginia
1 review
13 helpful votes
Follow Tiffany Z.
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This app blows!
August 29, 2019

People message you saying they want stuff, I write back and **crickets** it's like the people aren't real people. I can understand 1 or 2 not writing back but it happens EVERY time. I think it's a big scam app.

Date of experience: August 29, 2019
Illinois
1 review
0 helpful votes
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Piece of $#*!!
August 14, 2023

This is the worst app ever. Don't sign up or sell in Offerup. You will be scammed. Jealous $#*!s will flag your posting and Offerup, the piece of shut they are, will not check validity and just remove your item.

Date of experience: August 14, 2023
Washington
1 review
0 helpful votes
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Don't waste your time with this site. It has become a car dealers page. Car dealers are more likely to use the pay to play service so they get the majority of views. If I search for a throw pillow I shouldn't get a list of cars for sale near me.
This once was a site for local buying and selling.

Date of experience: June 2, 2021
California
1 review
3 helpful votes
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Offer has robbed me from not paying me $101.36 since January 8th. I shipped my item to the buyer, and was delivered. I have sent emails after emails to offer up no funds. They got paid 7.9 % their fees, and I got nothing. The buyer got my item. I want to seek legal action? Any advice? I would not recommend anyone to use offer up. They are scammers and thieves. Let's all get together, and report offer yo to the media. Let's take their business out so that they don't steal people's funds. I am 100% down for it.

Date of experience: February 21, 2019
Washington
1 review
0 helpful votes
Follow J J.
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I found 1 to 2 years ago ad and nobody replies me. Even recent ad most of sellers never replies me. Offerup stuff never replies me too. Like I'm a ghost. Nobody can see me. Craigslist is the best choice.

Date of experience: October 9, 2020
Connecticut
1 review
0 helpful votes
Follow Jason M.
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Offer up is a disgusting app. I used and loved letgo. I cannot stand OfferUp. Not even close as trustworthy as letgo was. Old ads. Waaaaay more scammers. Horrible design and just plain awful. Used letgo for over two years to buy and sell without hassle. Had offer up for 3 days and deleting.

Date of experience: January 12, 2021
California
3 reviews
0 helpful votes
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Awful Buyers
September 16, 2022

I was disappointed in the type of people this app attracts. I tried to sell a piece of expensive furniture at a low price because I have no room for it. I asked for $50 and was asked if I would sell it at $30 and later, $20. I probably will not use this app again.

Date of experience: September 16, 2022
Virginia
1 review
0 helpful votes
Follow Rai e.
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Stuff not selling
September 12, 2020

Find another app to sell your stuff. Letgo was awesome, why did combine with offer up. Please comeback Letgo or create anther app.
I sell item for $10 and offerup offers $4.99 to speed it up, very frustrating, and ridiculous. The phone dosn"t ring.
Stay away from this app

Date of experience: September 12, 2020
Maryland
1 review
7 helpful votes
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They locked my account for absolutely no reason. I was a TruYou member and 30+ ratings of 5 star each. I contacted them multiple times, with absolutely ZERO response. You cannot get worst service than these people. They have zero business comm skill, no workflows and the App sucks. Actually the APP never showed me the account status anyway. I cannot imagine am immature APP like this made it; s way through App stores and Google play.

Date of experience: March 11, 2018
Florida
1 review
1 helpful vote
Follow James W.
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Offerup will ban your account without notice and without reason. Offerup will accept your money to post an item but will not post the actual item. After you complain and wait about a week they may refund you your money. Offerup's customer service is truly horrible. Craigslist is a much better option. My review is honestly based on my own experience with Offerup.

Date of experience: May 25, 2022
Kentucky
1 review
6 helpful votes
Follow Debbie B.
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They don't respond to customers they also rip you off making you think that it's only $2 and something to bump your posts when really it's only one post you're allowed to bump after that you got to pay another 2 bucks not only that but they don't allow customers to see other customers reviews which is really stupid and inconvenient

Date of experience: June 6, 2018
Ohio
1 review
8 helpful votes
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No Accountability
July 11, 2017

Terrible service, duplicate entries, waste of time, no customer service, no one to hold the seller or buyer accountable. Back to EBay for me. The seller as well as the buyer is held accountable. You sure won't get many false leads or offers. GARBAGE!

Date of experience: July 11, 2017
California
1 review
0 helpful votes
Follow mike j.
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Offerup collects interest the longer they hold your money when you sell. Do you guys think that's right? They collect interest on money that's not theirs. They tell you "you will receive your money in 5 business days" and it's day 25, so they're 20 days late but they're making money. They have a history of this on consumer affairs, trust pilot and the BBB. They're not only screwing buyers over. They're also screwing over the sellers who are the ones that pay offerup employees bills. Surely a scam. I noticed they do this more ever since they bought out letgo. Eliminate their competition so they can screw sellers over. Hopefully mercari doesn't give in. Offerup's CEO doesn't have enough money to buy ebay, amazon or facebook so that's a good thing. I will be contacting the buyers and telling them to file a chargeback claim. I would rather have them get their money back and keep the product vs having offerup keep the money

Date of experience: May 21, 2021
New York
1 review
1 helpful vote
Follow Rae C.
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Very badly managed
November 1, 2018

This is a very badly managed site. I have items for sale and have received emails
From buyers but offer up claims I have no items for sale or emails. Also getting foridden error message. Tells me it's a scam. Just no good. Check out letgo. Seems a little more reliable.

Date of experience: November 1, 2018
Texas
1 review
0 helpful votes
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I wanred to buy a phone. I made full price offer on a phone seller advertised would be delivered upon pmt. Seller sisappeared. Offer up- was mot able to do anything for me. Tremendous waste of time and energy. I am deleting this app permanently. Ebay and nextdoor apps have been good to find items.

Date of experience: February 26, 2023
California
1 review
2 helpful votes
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It's too bad this great platform, it's supported by a bunch of moronic millennials enforcing random interpretations of community standards without any notice without any appeal without any correction. They just block you and shut you off. Although they get to have some fun with their hate, Theyll be back living in their moms basement when a company goes out of business because of their childishness.

Date of experience: November 6, 2021
Tennessee
1 review
8 helpful votes
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NO SUPPORT
March 11, 2020

If you have a problem which is most likely to happen there's no one you can talk to. I ordered item seller never responded gave tracking but was not shipped OfferUp said they would cancel in 2 or 3 days been 5 days payment still pending no item shipped no contact for offerup had to cancel through my card, also seller (fraud) can still claim payment and again no contact from offerup saying that they canceled order. Done with offerup wish I wouldn't used my card.

Date of experience: March 11, 2020
California
4 reviews
0 helpful votes
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Not great by any means
September 21, 2022

Been on it for a few months. The things that are wrong with it: It is a weakly maintained site as many times when posting it will not upload your pictures. Sometimes for a day or 2. Then it does. Then at times it blanks out all the views you have received of an item you have for sale. And then of course the bottom feeders regardless if you put price is firm. So out of maybe 20 things all priced fairly and in good to excellent condition I have posted I sold 2. The rest went to CL which mostly sold, which has actually IME has gotten better. And would never touch FB Marketplace.

Date of experience: September 21, 2022
Texas
1 review
2 helpful votes
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Cheap $#*! people
September 2, 2022

I haven't had any good experiences with selling on Offer Up! People have flaked after I went to meet them. People are always trying to low ball! I haven't sold not one item on there. My prices are reasonable for what I'm selling! I think I'll remove all my items & sell them on Mercari! OFFER UP SUCKS!

Date of experience: September 2, 2022
Texas
1 review
0 helpful votes
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Bull crap
January 30, 2022

Offer up is a joke. If I could rate them no Stars, they would get none. They allowed scammers to get ahold of my email address, Multiple times. I emailed them with complaints and screen shots. And instead of helping me deal with the scammers they shut down and blocked my account. Saying that I violated community guidelines. I think offer up is full of crap and needs to be shut down permanently

Date of experience: January 30, 2022

Overview

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195