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OfferUpReviews 870

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OfferUp Reviews Summary

The overall reputation of OfferUp is marred by significant customer dissatisfaction, primarily stemming from poor customer service and account management issues. Users frequently report abrupt account deactivations without clear explanations, along with challenges in resolving disputes and obtaining refunds. Additionally, many customers express frustration with the app's glitches and the prevalence of fraudulent listings. While some users have had positive experiences with transactions, these are overshadowed by the negative sentiments surrounding the platform's reliability and support. The need for improved communication and user-friendly processes is evident to enhance overall customer experience.

This summary is generated by AI, based on text from customer reviews

service
238
value
211
shipping
164
returns
150
quality
195

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Dennis G.
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The worst
July 27, 2021

Absolutely no policing of scam listings. Unable to leave feedback unless a transaction is completed. Meaning, I could message someone, make a deal, and drive 30 minutes to meet them. Wait 20 minutes for them to show. Then, they can message me to just forget the deal. It's off, and I CANNOT LEAVE NEGATIVE FEEDBACK FOR THIS. So, the next guy gets screwed as well because I can't leave negative feedback in this scenario. The report an issue is worthless because nothing is ever followed up on by Offer Up. Listings are years old and absolutely worthless because the item was either sold elsewhere, the seller is a flake and totally forgot that they even listed it, or it's stupidly high priced which is why it will never sell and it's just taking up space on the site and I have to see the listing always even though it's a wasted listing. Scam ads run rampant and try to scam everyone. LetGo was much better! Force listings to renew listings at 30 days like LetGo did. Get rid of scam listings selling $******* items for 400 bucks. Allow feedback and penalize the scum that get blocked by 5 or more people regardless of their star rating. Clearly they are scum if 5+ people block them after messaging alone! Total crap.

Date of experience: July 27, 2021
Florida
1 review
0 helpful votes
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I hate offer up so much I plant fake post just to waste the time of the rude low ballers.
And all that ship on offer up are a bunch of stupid asses

Date of experience: July 22, 2021
Indiana
1 review
0 helpful votes
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This company has ripped off more people allows crooks to rip you off and then rips off good sellers and never gives them there money crooks they belong in prison

Date of experience: July 21, 2021
California
3 reviews
4 helpful votes
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There is far too many scams. There are cars for sale that you need to use a hot mail account to contact. If you check the same car will be listed in several states and cities. They always claim to be listing it for a relative. Then there are several ad's that have unbelievable prices. You will never get what you paid for. OfferUp will not help and apparently they don't have a department to report scams to. I never got my bongos and congas and got zero help from OfferUp the scam is back up@ OfferUp

Date of experience: July 21, 2021
Massachusetts
1 review
6 helpful votes
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Joke of a company
July 20, 2021

Offer up is legit the worst selling platform out there. They charge astronomical fees to sell/buy, and if someone has a question and wants to talk on the phone, you try to send your number and they delete all your posts and close/block your account. Go screw youraelf, will go use Craigslist or FB Marketplace thank this piece of garbage app!

Date of experience: July 20, 2021
New York
1 review
0 helpful votes
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Responses
July 19, 2021

I've been trying to buy a car for about two weeks now off the offer-up app and no one responds to any messages and also when you email the people they all say the same thing about every car, which makes me think they are scams and they used eBay to sent car which doesn't make sense if their using the offer-up app.

Date of experience: July 19, 2021
Pennsylvania
1 review
0 helpful votes
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Tried to buy a nintendo wii on offerup and even got as far as the seller accepting my offer and the payment going through. The next day I get an email saying my account was terminated for "violating community guidelines". Big surprise, I reviewed the guidelines and I of course did nothing to even come close to violating them. I used a legit account to buy something using a legit card connected to a legit bank. So when i emailed them about it, stressing that i did nothing wrong and that my money may be in the ether somewhere, they replied "Offerup reserves the right to remove profiles at its own discretion with or without previous warning or education efforts". Wow, thanks.
I'm still trying to email them, but it's clear they do not care about their customers at all and are very cowardly hiding behind an email instead of any actual phone number to call in order to solve things. Terrible company, don't even bother.

Date of experience: July 19, 2021
New Jersey
1 review
0 helpful votes
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Don't waste your time unless you like being bombarded with spamming ads and clickbait. When it was let go it was great. Now it's just Spam and scams

Date of experience: July 17, 2021
Washington
1 review
0 helpful votes
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Deleted App
July 15, 2021

I have had offer up for years. NEVER violated any community rules. My daughters and I started having tech problems. Customer service to get help isn't reliable. First saw a msg that I needed to reset password. Once I did I couldn't log back in. Saw a msg that says I violated community rules. So I'm done and deleted App. Great idea bad business management.

Date of experience: July 15, 2021
Ohio
1 review
2 helpful votes
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I've been "trying" to look at cars for sale but there are soooo many scams that I'm done with the whole site! I used it a lot when it was still Let Go with great success... But this Offer Up site is just a disappointment and not worth using... Such a shame too! If they only paid attention to the posts...

Date of experience: July 14, 2021
Florida
1 review
1 helpful vote
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Zero sales
July 12, 2021

Ever since the change... dead! I'm sure others are experiencing the same thing. Letgo was perfect... what's with all this jazzy stuff... local... shipping... you should have just left it alone.

Moving my items over to Craig's list, market place...

SAD on your behalf!

Date of experience: July 12, 2021
Florida
1 review
0 helpful votes
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Management from offe up do a poor job on costumer service.
Great lack in professionalism, low qupeople in charge

Date of experience: July 12, 2021
North Carolina
2 reviews
3 helpful votes
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Another users asked about one of my items and then changed her mind about a minute after. She's in TC and I'm in NC, so I responded that I don't ship to TN anyways, to which she responded that she doesn't deal with $#*!s. I sent a bunch of laughing smileys, then she responded saying that it was her "15 year old nephew" who has "had bad experiences with black and hispanic people in the past." Get the hell out of here. If you are a person of color, do not use this app. It's taking forever to for these idiots to solve the issue even though I have provided them with the user's name and screenshots of the conversation. They have no customer service phone number to speak directly to a human being, so everything is done through email. I had to take to social media just to get their damn attention because they kept saying they couldn't find my account with the email address I provided, even though I sent them screenshots from my settings. These people are idiots.

Date of experience: July 10, 2021
Mississippi
1 review
0 helpful votes
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Stole my Deposit
July 10, 2021

Its been 2 months and you have not deposited my money.My bank is correct. I will report this to the BBB and I'm going to file a complaint with the attorney's general's office.

Date of experience: July 10, 2021
California
2 reviews
5 helpful votes
Follow Rd R.
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Waste of Time!
July 8, 2021

The people on OfferUp that respond to posts for items with very reasonable prices are a waste of time. I get so many, "I want to buy your item!" responses and then get jerked around back & forth. I offered a shelf unit for $10 and this woman asked if I delivered! Is she insane? Car gas would cost more that the $10 If get for it. Another woman said she'd get back to me by 6 pm about picking it up. She did NOT. Too many flaky idiots. Craigslist is way, way better to sell items on. Never again will I deal with the idiots on OfferUp. Waste of my time!

Date of experience: July 8, 2021
California
15 reviews
11 helpful votes
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Worse Site Ever
July 7, 2021

This site would not exist without buyers. I am a buyer, here, on Ebay, Amazon. I have over 3500 positive reviews on Ebay as a buyer, but this site is the worse ever. You take your chances whenever you order out of your area and pay online. If the item arrives broken, damaged or doesn't arrive at all, don't count on getting your money back. This venue favors scammers and it is rife with these types of "sellers". The item I ordered arrived broken. It's been one week and over a dozen e-mails trying to get a refund. Even though the company knew there was a problem with the shipping, they still released my money to the seller and I'm having to go through hoops and hurdles trying to get a refund. My best advice-stay far away from this site.

Date of experience: July 7, 2021
Florida
2 reviews
0 helpful votes
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Offer Up complaint department screwed me by siding with dishonest seller who agreed to my full price offer, then got greedy and welched and asked for more money. I reported that the seller is trying to use offer up as an auction site. Offer up has no standards of conduct. I will not use offer ul again.

Date of experience: July 3, 2021
California
1 review
0 helpful votes
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Still waiting on my money from two different buyers. $#*! offerup this is the last time i use your platform. I wan't my money now.

Date of experience: July 3, 2021
Colorado
2 reviews
1 helpful vote
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Be careful what you post. What's good for the goose may NOT be good for the gander. It seems as though OfferUp's screening process of "Prohibited" items is quite selective and only goes so far. Customer service is no help whatsoever as actual people don't respond. Inquiries and complaints are handled automatically with general prefab responses. Good luck!

Date of experience: July 2, 2021
Texas
2 reviews
2 helpful votes
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Offers
June 27, 2021

There are so many people who troll OfferUp that the vast majority of the initial offers or responses are fake or not real. Just looking to see what they can get away with

Date of experience: June 27, 2021