Oak Furnitureland

Received bookcase yesterday. Seems to be solid oak but the wood is very thin -- bookshelves are more like slats instead of boards and the shelves rest on tiny metal brackets that are wood-screwed into the shelves. There is a deep 1 1/2 inch gash in frame of my bookcase. And a glued dowel joint above the bottom drawer had pulled out of the frame and tore away a piece of wood. I am going to try returning the bookcase. It is poor quality and I won't deal with this company again. I read that years ago the company did produce quality merchandise.

From finding our console tables during a random web search to their delivery, OakFurnitureLand was a class act - absolutely the way internet sales should work! The website was clean, clear, and easy to navigate. We had questions - and we were able to call and speak with a knowledgeable human! Our tables were shipped when we were told they would be, and at each step we were apprised of their location and updated on when to expect delivery. The tables arrived in tip-top condition and were delivered by 2 well-spoken deliverymen after they called and told us they were on their way. When I mentioned to the delivery men that they worked for a class company - both OakFurnitureLand and Ryder Last Mile trucking, they acknowledged they made many deliveries on behalf of OakFurnitureLand - seems many other purchasers agree with us on the quality of furniture.

I have an order already and rang yesterday to an an item to my order but as I have protection on the first bit of the order I cant add to it unless I take out protection on the extra piece of furniture which I didnt want or need so the only option is to place another order which is fine but then they wont deliver it together which means I would have to wait in twice! Which is both silly for them having to return to my house twice within a few days and a waste of my time too, so because you simply couldnt do a straight forward transaction and add an extra piece of furniture to my existing order Or let me pick up the smaller item from the store, you lost a £350 sale today! Your loss

Recently purchased a 2 seater sofa bed. The shop staff were very helpful. The item was delivered on time and quickly.

I haven't used the sofa bed yet as I was decorating the bedroom, when I did unwrap it one of the back legs has snapped off. I called them and the staff were really polite, they sent the new leg and I was told to call again when I received it. I don't really know why they couldn't have just booked a call for me there and then. However I called back and was then contacted by their service department and they said they would call me when I had received the part they had just ordered! I said I already have the part so we booked an appointment for this Tuesday 13th.

In all the process to have this tiny part put back on has taken about 3 weeks. I paid over £800 for the sofa and I haven't been able to use it. It's still stuck in the wrapping

This has put a bit of negativity on the experience which otherwise was really good!

They really need to offer a quicker service for repairs.

This company might go bust, so do not give them your money.

Showroom furniture looked great, but they were unable to
Deliver the furniture in the same condition. We placed 3 orders:

Order 1, for a desk, was no problem. 1 day off work for 1
Delivery.

Order 2, for a small bedroom suite, big cracks in chest of
Drawers and small cracks in wardrobe. Chest replaced and wardrobe fixed by
Waxing and polishing in the cracks! 3 days off work, for 2 deliveries and a
Repair visit.

Order 3 for a large bedroom suite, big cracks in wardrobe.
Replaced wardrobe, which also had big cracks in it. 3 days off work for 2
Deliveries and a collection we returned our suite in it's entirety for a
Refund, under the consumer goods act.

BrOak Furnitureland tried to charge us £65 to collect order
3. "No way" says we, "if you do not collect it we will delivery it back to your
Store and charge you for our costs, and the refund must reach us with 14 days
Of collection/delivery or we will file court action".

Needless to say, they collected the furniture, but no
Communication about the refund, zilch, nada, nil, zero, and +30 days later no
Refund received. Court action has now been filed and we now have to wait for
Settlement, judgement, or the liquidators to distribute assets, of an insolvent
BrOak Furnitureland. Which one it will be, we have no idea, but until we get our
Money, and that is also an IF we get our money', we will have to wait to place
An order elsewhere with a reputable furniture dealership.

So ordered and paid for furniture in early February and the
Best we can now hope for is a prompt refund/settlement, and some new furniture
Being delivered by the end of May. The worst case is no refund/settlement and a
Miserly creditors' amount from the liquidators if BrOak Furnitureland do go
Bust; for to us, we cannot see how a company with such large premises, and so
Many sales people, such high overheads, can possibly make a profit based on our
Experiences.

2 stars for smooth ordering and delivery systems.

Ofl

The story so far…

Absolutely appalled by Oak Furnitureland. Spent £1000 on our first new dining table in over 20 years.

The first one arrived and we discovered writing on the end grain that was obviously part of the manufacture, but some idiot had varnished over it. Three weeks later they sent their service company #HomeServe to fix it. He hand sanded, and it initially it seemed he'd managed to sand away the writing, but once he put the lacquer on it drew it out again.

Obviously not happy with that we immediately rang back and looking at the photos they agreed. A replacement table (not just the top but the whole thing) was booked for today.

Delivery was notified as between 11:00 and 14:00… at 14:38 we got a call saying they were 10 minutes away…. Refused to let us check the new one before the old one was removed. Then they complained it was still assembled, as we were told they'd take it away as it was (all calls here are recorded!). They wouldn't wait until we'd checked this… the new one is worse than the old one. Despite the fact that both my wife and I had masks on, they had to be asked to don theirs. All they did was moan about being late… very unprofessional service.

One end has been cut too short and they've chopped it off through the dowel plugs. So, instead of seeing gorgeous oak end grain we've got three ugly dowels. Best part is, after spending an hour and a half on the phone to customer services, they say it's not a fault! I guarantee they wouldn't use this in the showroom. Eventually, after an hour and a half, and being put through to a senior manager, they say that even though it's not regarded as a fault, they will send a replacement. This one will be physically checked at the warehouse first, and they're sending people to assemble it and take all the packaging (including that from table 2) away.

Then we have a call next Thursday after the third (and hopefully perfect/last one) table to discuss a good will payment we've insisted on because of the 5 hours on the phone, lack of perfect table as paid for, disruption and the amount of time I've had to take away from my day job in sorting this out. I had to insist on this and horrified it wasn't forthcoming automatically.