• Oak furnitureland UK

Oak furnitureland UK

Overview

Oak furnitureland UK has a rating of 1.14 stars from 376 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oak furnitureland UK most frequently mention customer service, delivery date, and phone call problems. Oak furnitureland UK ranks 758th among Furniture sites.

  • Service
    121
  • Value
    106
  • Shipping
    113
  • Returns
    76
  • Quality
    95

This company does not typically respond to reviews

Positive reviews (last 12 months): 3.8%
Positive
1
Neutral
0
Negative
25
156
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Each passing day it's getting even more frustrating, as we have to regularly chase the customer service team.
  • Delivery men just dumped the settee inside the door.
How would you rate Oak furnitureland UK?
Top Positive Review

“Had a damaged chest of drawers a”

Sandra S.
2/15/24

Had a damaged chest of drawers spoke to customer service they were happy to replace it yust received new chest of drawers very happy with service will definitely use again delivery driver excellent

Top Critical Review

“Avoid at all costs.”

Learra f.
12/6/23

Oak Furnitureland will take your money and Do not deliver. Check all reviews and social media sites list and lists of very unhappy customers. I've had my order cancelled twice with no explanation. Customer service don't want to know and will lie to get you off the phone. Absolute joke of a company. Don't believe...Do a little research for yourself! Don't walk Run...Away!

Reviews (376)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (169) delivery men (20) dining table (13) coffee table (10)
Thumbnail of user sandras3986
1 review
0 helpful votes
February 15th, 2024

Had a damaged chest of drawers spoke to customer service they were happy to replace it yust received new chest of drawers very happy with service will definitely use again delivery driver excellent

Thumbnail of user janel262
1 review
1 helpful vote
December 5th, 2019

This company is amazing from the time I ordered it 3 days ago. To the time my goods were delivered. The sales man was amazing Paul Welsh. The delivery drivers were outstanding I could not of asked for no more absolutely amazing. I was informed by email and text all the way though my order thank you so much

Thumbnail of user darrenc109
1 review
2 helpful votes
October 29th, 2019

I had not read any poor reviews so ordered a double bed - the price looked reasonable and I liked the design.
It arrived on the day promised, was delivered to the upstairs bedroom I had chosen with no problems. Self-assembly was pretty straightforward and it looks great.
As one other reviewer pointed out, there is a lot of packaging to protect the wood but I would prefer that to having damaged goods.

Thumbnail of user antonyb42
1 review
0 helpful votes
May 19th, 2021

Wanted a dining room table and chairs, but undecided on what style. The stock examples on display at the York branch of Oak Furnitureland was surprisingly extensive, and with the help of salesman Marcus, the ideal setup for us was quickly found. There was no pressure seemingly applied just good old fashioned salesmanship, and the whole process was swift, easy and covid save. Prices were very competitive considering the quality of the furniture involved. Would definitely return for future needs.

Products used:
Dining table and chairs

Service
Value
Shipping
Quality
Thumbnail of user peterd474
1 review
2 helpful votes
August 5th, 2019

Visited Weston super mare store today 05/08/2019 we were very surprised how much choice there was. Viv the lovely lady that works there was very quick to help us and then left us to look at all the options.we have ordered some furniture from there today and would definitely recommend any one else to pay them a visit. We will going again in the near future.

Thumbnail of user frankh888
1 review
0 helpful votes
March 18th, 2022

The salesman we saw today Hilen Thakrar at stevenage he was outstanding at his job we felt very comfortable with him very helpful and knew what he was talking about very nice man.

Thumbnail of user laurenceg12
1 review
6 helpful votes
February 10th, 2018

Never be in a hurry to buy from them, their sale never ends they just call it something different each time, sale ends sunday but on monday it is back on tv as must end soon.

Thumbnail of user carolp116
1 review
7 helpful votes
August 16th, 2017

We are pensioners and have moved to a retirement property. We ordered a large dresser which is fine but the delivery process was horrendous. The date was fine and they gave us a time slot and duly arrived however they informed us they could place said dresser in lounge. But do nothing more! The packaging was horrendous - lots of the dreaded polystyrene and masses of cardboard and plastic! They told us that they could not the packaging away not help in moving into place and weighed 40 kilos then left as they had many more deliveries!
We live in a retirement Flat with no family nearby so we had to set too and remove all packaging which took about two hours and now we have the onerous task of disposal of said materials! Fortunately we have a car but it will mean trips to the tip
There is a bruise on the side but the paper work states they will only replace if the packaging remains in tact! How do you remove very heavy items without cutting up the cardboard etc! We then had the horrendous task of moving it into place which meant we had to lift the top of a heavy solid wood dresser on top of the base cupboard! My husband has recently had pneumonia and has a broken bone in his hand - I myself have had a knee replacement and arthritis!.
I now know why we buy stuff from John Lewis - excellent delivery service - they remove all packaging and take it away with them as well putting items in place.
The dresser looks lovely and we hope it lasts but we will think twice before buying from this firm again unless they change their deliver policy!

Carol and Gerald Parker, wembley

Thumbnail of user dekh1
1 review
0 helpful votes
January 27th, 2021
Verified purchase

Ordered 12th Sept delivered 26th jan very good service from helpful sales staff roy marshal to very helpful delivery staff over one hour wait on phone to pay but due to corvid and their corvid safety was excellent from store to delivery very pleased with sofa to

Products used:
Sofa

Service
Value
Shipping
Quality
Thumbnail of user barryk14
1 review
7 helpful votes
October 6th, 2014
Verified purchase

From choosing our bedroom furniture with the sales team, too the delivery men, after sales communication as been excellent, everything done to detail would highly recommend oak furniture land to anyone I'm extremely pleased with my purchase. I liked the fact that I could choose when I wanted dilivery and was not quite ready so made a another date wich was no problem at all, the delivery men was promt arrived when they said they would so no unessary waiting around and was very helpfull.

Thumbnail of user jacqueliner19
1 review
7 helpful votes
November 4th, 2015

After saving for a few year i wanted my dream furniure i spent several months reading all of the reveiws good and bad. Iphoned the staff whom were more than helpful ordering five peices my thingsarrived on time the delivery men phoned me 15 mins before it arrived. Just unpacked it all very happy infact overthe moon now orderig my settes from them

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From the business

The UK? ۪s Largest retailer of 100% solid hardwood furniture: mango & oak furniture, including painted styles & sofas. Finance available. Shop today!

Company Representative

Thumbnail of user davidw177
David W.
Typically does not respond to reviews

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