Samantha P.

Absolutely disgusted by this shop. My mum brought a two seater recliner sofa and 2 recliner chairs from here a few weeks ago and since doing it she had loads of problems.

First she went there and Monica did a contract for her, only for her to call my mum back a couple of days later to tell her she needs to come back into the store as the contract didn't save on the computer. Bareing in mind it's a 17 mile trip there from where my mother lives so the shop isn't close.
So she turns up to sort out the contract again but for some reason Monica has split the contract so it is now 2 contracts instead of one (to me that's a bit odd to do). According to Monica it's because the sofa and chairs have to come on two separate deliveries that is why there are now 2 contracts

Next thing with 2 contracts come with 2 delivery charges of £50 each = £100 altogether. But Monica promises us:

"that not only are they delivering the furniture but they will be setting it all up for us and removing the rubbish all we have to do is remove are old furniture."

OK cool, that sounds reasonable, WRONG on the delivery guys sheet, they are not allowed to set the furniture up just deliver it so why is Monica lieing to us? Apparently she didn't is what she told us when confronted which is another lie - showing good customer service here... NOT. If I knew we would have to set it up, I would have gone to IKEA!

Next... Monica gave us some samples of the three colours. The colour picked was black and gold the sofa that arrived was light grey and white. Their website shows charcoal not light grey and white. So the Stevenage store needs new colour samples for their furniture because again she's been promised something that isn't correct.

So off my mum, me (her daughter) and my partner go for a 3rd trip to the shop, to speak to Monica. Well she lies to our faces about it being set up, and tells us they can't do anything in store we ourselves have to call customer services. The older gentleman there passes on a message to the manager she said she'll pass it to customer serves, 2 days have past no phone call so now we are going public, to make sure Oak furniture land Stevenage doesn't con another person.
Also one other thing customer services your not open late so how do we contact you as we work so when we get home your close. Not good at all.