Carol P.

We are pensioners and have moved to a retirement property. We ordered a large dresser which is fine but the delivery process was horrendous. The date was fine and they gave us a time slot and duly arrived however they informed us they could place said dresser in lounge. But do nothing more! The packaging was horrendous - lots of the dreaded polystyrene and masses of cardboard and plastic! They told us that they could not the packaging away not help in moving into place and weighed 40 kilos then left as they had many more deliveries!
We live in a retirement Flat with no family nearby so we had to set too and remove all packaging which took about two hours and now we have the onerous task of disposal of said materials! Fortunately we have a car but it will mean trips to the tip
There is a bruise on the side but the paper work states they will only replace if the packaging remains in tact! How do you remove very heavy items without cutting up the cardboard etc! We then had the horrendous task of moving it into place which meant we had to lift the top of a heavy solid wood dresser on top of the base cupboard! My husband has recently had pneumonia and has a broken bone in his hand - I myself have had a knee replacement and arthritis!.
I now know why we buy stuff from John Lewis - excellent delivery service - they remove all packaging and take it away with them as well putting items in place.
The dresser looks lovely and we hope it lasts but we will think twice before buying from this firm again unless they change their deliver policy!

Carol and Gerald Parker, wembley