Oak furnitureland UKReviews 377

Ordered 2 and 3 seater sofas.
1. Both turned up damaged.
2. Customer service atrocious, wanted to send upholsterer out to repair our BRAND NEW
Sofas, when refused, they then offered less than 5% discount, told them to take away
The sofas. Went to store who advised talking to a manager at customer services the
Next morning.
3. Made the call but could not get past the customer service rep, who informed me the
Original offer of 5% was still in place, no managers were available, I was to dispose of
Packaging, and to make sure I returned the mirror and clock which were part of the offer
On my purchase, as if I was going to keep them.
4. To add insult to injury she told me the amount they were going to refund and the total
Was MINUS their delivery charge!
NO NO NO NO To purchasing any items from this company...

We ordered two chest of drawers in the same range. One looked good, the drawers all lined up and opened smoothly. The second piece had draws that didn't line up, did not open smoothly and were really poorly made. Customer services were really good, asking us to send photos of the problem to their website, which worked well. They offered us a refund (£90) if we were willing to keep the defective item, but we were not. However, they agreed to exchange it, which was relatively straight forwards. The replacement looks much more even and the drawers open smoothly. So we got there in the end.

@OFLoakfurniture very upset and disappointed jasmine settee split cushion and broken frame SHOCKING! After ONE WEEK delivery Oak Furnitureland want photos with coins you have got to be joking - this is what you told my sister her furniture was delivered last Thursday after a severe delay in your delivery promise - god help anyone who requires a Christmas delivery i dont think they can 100% rely on you, we were told 2 weeks and it took almost 2 months! And it is rubbish

We bought two Brighton Sofas received them 6 weeks ago and they now look like 6 year old sofas. The cushions are turned daily and treated with respect, we are pensioners who look after things. Why should I send photos are our words not good enough. The sofas in the shop are a better quality than the two delivered to our home. We are never going to buy anything from OFL again. A "free" mirror had a chip on the corner of the mirror. Very very disappointed don't go to OFL they have the chat but they don't have the goods to back up their statements.

All items from Country Cottage Painted Range delivered damaged, split, marked. One item missing so I was then charged for free item. They sent free item it too was damaged and replaced with another damaged item. The Polisher would not mend beds and damaged mirror so they told me to chuck it. They wanted to try again but now after weeks I am so distressed. I will be paying the v12 loan for 4years but the goods won't last that long.
The best place to put your reviews is Trust Pilot as the company uses them. BBC Watchdog have looked into the company also.

Awful. Ordered two lamp tables which were guaranteed in two weeks. When they finally arrived over a month later they had large stickers and anti-tip mounts affixed to the back. I had not intended on putting them against a wall but the back was so ugly it would have been impossible to put them anywhere else. I called to return and was advised by Steve, one of the most aggravating Service Managers I have ever encountered, that the product was not faulty and in an abundance of caution they install the mounts and stickers. He would not waive the return fee which was $250. I explained to no avail that the description never stated the tables needed to be placed against a wall and he pointed me to the T&C term which basically reads that the company can ship you any variant on the description it wants. I was incredulous. I'll never order from the store again.

Just received two bedside cabinets, one of which has a white piece of wood glued in to the corner, aesthetically unacceptable, obviously no quality control here in UK (don't expect Vietnam to know what QC is as they threw the item together very poorly)
Dressing table has what looks like a routed groove all round the top surface, problem here is the gap at the front will take 1 penny piece but the back will take 5, they say it's an expansion gap, one is so pleased they don't build wooden boats as they would never float... looks terrible. Asked for refund as items totally unnaceptable, especially as we have waited 3 months.

Being a carpenter for 45 years and very fussy about what I purchase, I went to a local store to have a look at what I was buying. Satisfied that although not what I would call solid timber as its just mads up of strips of wood I knw what I was buying and although advertise as had built realise that hand built by machining would be more appropriate. Anyway delivery was very good although I would have though that the driver would have least asked if they needed to put appropriate footwear on to go across my new carpets. On unpacking my first item I discovered glue or similar that hadn't bee cleaned off properly along with scratches and dents. Obviously form then on I spent a lot of time scrutinising the rest of my items, which were the same. I'm trying to cut this short but talking to the "customer services" was appalling and to be told that they would send home serve (which I believe to be part of some kind of insurance people out to see if they can repair instead of replacing. Well Ill leave that part of your thinking up to you as Ill get in trouble for my expletives. There will be more to read shortly, I'm sure of that.

We bought bedroom furniture in January, the wardrobe door was split and was obviously done before it was put in the box to be delivered. I was told to send photos. They said they would send a replacement door, which would be here middle pf March, then told it would end of April. Only last week a replacement wardrobe arrived with the most ignorant delivery.men. NEVER buy anything from this cowboy company. They really be looked into.

We bought a £450 bed from here and paid out right. We received the delivery end of March & opened the bed in April as we were renovating a house. When we opened the box we found the headboard of the bed damaged. I rang and they asked us to send pictures which we did. Heard nothing back So I rang myself. They told me from the images it looked like it was "most likely" our fault. And they couldn't take the blame. I was astonished. I paid a lot of money for a bed that came broken! We were told in store we had a 12 months warranty and any problems give is a call. All rubbish. Please please avoid this store. Go somewhere else that gives customer service!