NZ Post

Useless, right down to the customer service. Rude and unhelpful, don't expect anyone to help you locate a lost parcel. I have also had a parcel stolen by one of their workers before, I'll never know if he was fired or not

Sent a few cards to Vietnam and HongKong back in December 20th and Jan 7th. None of them arrived and didn't get return to me.

Wow. So I guess I'm not the only one who is being royally screwed by this dismal excuse of a company.
I have been dealing with the damage and failure to deliver a package(s) intact for almost a year now. Constantly assured I would be called by a supervisor named Eternal. These assurances have gone on for months. Contact only made from my end. I've never received any phone call or conclusion as to why they were so incompetent in delivery. I provided all information they required, I have made follow-up calls that have gone ignored. I was assured many times I would be called back. Promised even under recorded lines – utter lies. All I wanted was a refund for delivery and admittance that they destroyed my item for tax records. Or at the very least a phone call to explain as to why they closed my case. Which they never even bothered to inform me about.

I've had to seek legal options. Never use this service - use much more reliable services such as packn'send or courier services not associated with NZpost. Disappointing and utterly incompetent group of people.

They have a disgusting delivery services. The driver who looks after the area in Manurewa is rude arrogant and vulgar. He does not know how to knock on the door when he's either here to deliver or pick up stuff. He bangs rapidly yet there's a bell. When I approached him he got angry and questioned whether he dented or broke the door. Please train this guy he needs some customer service NZ Post.Period

NZ Post is abysmal! I ordered hair stoppers from Ali Express to be delivered to my address and they never arrived. When I contacted NZ post the took no responsibility for the lost parcel and simply shifted the blame to Ali Express and myself even-though their courier driver delivered it. Absolutely shocking service. Great customer service NZ Post. Keep it up!

These clowns are worse than useless, can't read 3 simple words on delivery instructions, so I turned the hose on him & soaked him & the mail in his van... actual morons that failed in life & are stuck as a mail man... they even fk that up somehow

Package posted on 9th January 2024 from Auckland bound for the UK. Over 1 month and no sign of the package. Appalling service. Will not use again. Better to use a well known international courier service who is competent in delivery services.

Last monday we had a company o in hamiton overnight a courier, i was home all day tuesday and wednesday, i rung NZ post to track mt parcel which they said it had been dropped off tuesday just after 4 pm, i was home theres no way they came! I have requested a photo to proof ot was dropped to my place as i know 100% it was't im fuming they don't seem to care or get back to any of my emails. Every courier driver has to have GPS on ar all times and will show where they were at this time. I just dont understand how they can treat there customers so bad! I will never use them again and will be asking all my friends and family to do the same.

I visited the office and sent in my package. They assured me it would take 10 days. It is now 2 months and every time I call to ask, they have a different story.

Since november they have lost my parcel (340$). Since this month, they are just kidding with me and asking me 70 times the sames questions.
I took an insurance because i wanted to send in france then i kept the tickets from the day i send the parcel. I don't have the tickets for all the gifts inside, it's not possible because i got clothes from 5 years ago… i can't show these tickets… They still don't wanna refund me i don't know why they asking 70 times the same questions that i've already answered? What the hell is going on i really think it's a joke. I don't recommend :(

Regular occurrence, not just once. NZ Post will lose an item. Will go to claims. Will take 2 months for them to process the claim, I send customer replacement item in the meantime. Then the item sometimes arrives 2 months later, and they will cancel the claim. Really terrible policy. Such a crap company. Their clients are then out 2 lots of items + 2 lots of shipping.

Disgusting service. Courier did not deliver, did not leave a card and the false information provided by their emails of next business day collection is untrue. Plus they send your delivery to a depot on the the other side of Auckland. NZpost is the worst courier carrier.

The local courier provides good service and is approachable but NZ Post for International deliveries is pathetic, and I'm not talking the CS / phone team. We've had 3 international items after arriving sit around for days, the latest arrived, sent to Hamilton, then to Taupo and then to Rotorua. It wasn't suppose to go to Taupo and it most definitely was not suppose to go to Rotorua where it has sat for 3 days now. NZ Post appear to have difficulties picking up the phone and calling their local hubs, so emails them and tells us we have to wait for a response. Man that is pathetic. Surely a quick call to the depot would suffice. The item, according to NZ Posts web site, has sat in Rotorua for 3 days with no further scans. I do not want to assume the worst but based on the consecutive failures to deliver within a satisfactory time frame, the lame excuses, one would almost think the item has been interfered with. We try to use alternative companies especially for domestic parcels.

Slow
People pay for over night and it takes up 2 3 days even months or have nothing show up at all.
All they can say is contact the company your purchased from. Why so they can pull more money out of their business for your stuff up. Once a company hands over their goods it's up to the next company to take care of it... not nz post they don't care. I bet half their workers are stealing the parcels themselves.
All the Information on their website is utter useless. Some how my parcel has been lost in seaview which is literally down the road from me?

NZ post is bloody disgusting service had concert tickets sent to me within NZ last Thursday to see a show on the Saturday and 6 days later the tickets arrived so missed show and the tickets were not cheap what the hell is the point of a overnight courier can't believe the $#*! service they really should pay but what a joke they don't care I'll make sure I never use them again bloody mongrels.

They dont answer their phones even at the call center.
I'm trying to track my parcel that has been at their depot for almost a week, no attempted delivery, no one seems to know where it is, and they refuse to help.

If I could give this company 0 stars I would. There is no customer service and to be honest they really dont care about how the customer feels. Still with day 11 for deliver after being told 5 day delay

Never deliver on given time. Waited all day for my parcel just to find out will not deliver. Hopeless. Nz Post haven't even scanned my item that they already collected from send over 1 week ago. Seems like it's lost. If you call them they just blame on covid. Aramex does way better job then them.

These guys have no idea how to operate a delivery company. So my parcel which is supposed to have a guaranteed delivery timeframe of 1-2 days takes 2 weeks to deliver? Why am I paying you extra then? Bloody scammers. The customer service representative was no help either. Told me to go pick it up myself. Thanks Melissa, not sure what kind of a broke back training they put you through; but you sure do live up to the motto of your company: "Helping zero kiwis and causing them a massive headache since the beginning of time because we are lazy as f***". Save your money and time and frustration by not using these useless idiots.