NZ Post

3 months it took for them to sort out an item I sent that NZ courier smashed and checked it out that it was not my fault in the way I packed item the whole 3 months I have tried to talk to someone to tell them about the worst experience I have had and to this day it is still not sorted. A team leaders manager told the team leader she could deal with it when that team leader was the worst out of the lot I wanted her boss to go through everything that has happened but no she told the person under her she was aloud to sort it? 4 different things I had been told to do and not one of them is write just unbelievable NZ post fair go is my next step!

I booked for a pickup on the 01/09/21 its now 03/09/21 and was meant to be a over night i know its crazy right now but i did call them the next day and they said that they contacted the driver for pickup and wound ring back to comfurm. They did not even do that so much for over night service so i rang them and its been cancelled good one nzpost now i have to wait even longer.

I had a parcel being sent from auckland to invercargill. Estimated delivery date overnight 17 Feb, recieved 22nd Feb with only 2 updates total on track an trace and then not all was filled in. What's the point in paying for track an trace when no update for days.My parcel was a tube of thin lizzy foundation and needed my signature as I wouldn't be home i couldn't click into the box to leave a message as the box message read dangerous goods, what a joke. Instead of 1 star, should be half. Shame on you get your act together.

Never in my life have I dealt with such a useless company, they should pay their customers to use their service - sending international goods is just a waste of time, what they estimate as 2-4 weeks you can guarantee will be 2-4 months (and that's crossing your fingers it will make it there).

Why New Zealand has such a useless postal baffles me, when comparing to a company like FedEx, NZ post is the equivalent of paying a mentally challenged child to deliver goods - I don't know if the couriers are distracted by cats on their way to deliver parcels or if they try to 'guess' where they parcels should be delivered.

NZ Post charge an exorbitant amount to send a letter in NZ. They just raised their prices 15%! Massive increases every year!

Ordered a package on Thursday, got a notification on Saturday that my parcel will be getting delivered today. Ended up waiting around till 4.04pm that Saturday, checked & refreshed my tracking app says ‘Attempted delivery' lol very false as they hadn't even attempted driving up my drive way let alone even coming to the door, Me thinking that they just couldn't be bothered and drove right past and just marked ‘Attempted'. Walked to see if they put a card in my mail box to get it redelivered the next working day long behold they didn't. P. s couldn't call the company as it was after hours. Parcel was back at our local depot, Tracking app now says ‘Ready for courier'. Monday comes around ‘Estimate delivery TODAY'. Then tracking app changes to ‘Processing at depot' when it just said Ready for courier. Let's hope it arrives tomorrow wish me luck

The most unhelpful post office service. I had a parcel that didnt arrive to me overseas and told them about the dreadful delays so they POSTED me the form to complete even though i requested a link or email. The form then took 2 months to arive. Staff were rude and not in the least helpful. And so it took 4 months from time it was sent until I received the form... then I was supposed to post it back... aaaargh... I gave up in the end.

How are they in business is beyond my comprehension. An outrageous delivery service in Auckland CBD is their specialty. The drivers never show up, don't leave a card to collect. The tracking system says delivery attempted but I'm literally standing at the same very moment outside my building and there's no sign of a delivery van or courier. I called their customer service multiple times asking the drivers to use the building intercom to dial our apartment... they never do that. It looks like when they know it's an apartment building they don't bother to come. I texted NZ Post customer service on Facebook asking to resolve the issue and was promised to be contacted by the fleet manager. Again... it never happened. A guy on the phone said my parcel is in Morningside while a couple of days before they said it will be waiting for me at Victoria Street Collection Point. I came there, and they said it's not here. Nobody knows what's going on and, despite all the communications I had with the customer services, things don't change. Seriously, you're not made for this job.

DON'T USE NZ POST! I sent a necklace which cost $55 to my sister they asked if I wanted to track it for $37, I advised no, they said we cant guarantee delivery. I thought well it the post it should get there.
Well it never arrived! So I called NZ Post, she was SO rude well you've sent an ILLEGAL ITEM Jewellery is illegal and we wont compensate, Apparently I'm suppose to be physic and check their website before I send anything.(why didn't the PO teller tell me that! SO THE MORAL OF THE STORY IF YOU DON'T TRACK & TRACE YOUR ITEM WONT GET To its destination! AND THEY'LL TREAT YOU LIKE THE CRIMINAL! The only criminals are NZ POST! I told her i will NEVER use you again she said I'm happy with that.

Been waiting on the "over night" courier since last week! Can't get a hold of any one through NZ post just a computerised voice with promts to follow & that does not give any help nor resolve the non delivery issue. Rang the company I had purchased off they tracked it down to a NZ post place given address & phone number & when rung that place was told there was no such parcel so either NZ post has lost my package or a NZ post worker will be having a swell xmas at my expence. DO NOT TRUST NZ POST!

The staff at the East Tamaki, Auckland processing depot are extremely lazy and incompetent. I paid for an item to be tracked within Auckland that actually didn't need postage (it had a freepost sticker attached), and still the package has not be delivered to the recipient after 7 working days. Supposedly delivery is within 2-3 working days, yet it's been 7 days and still the parcel is sitting at their East Tamaki Depot waiting for lazy little Punjab to put the box into his van for delivery. NZ Post Customer service is appalling. I called to enquire as to why my parcel had not yet been delivered, and the lying sod on the other end said he would open up an investigation to find out what was happening, and that he would call me back. It never called back. So I called them and no investigation had been started. So they are not only their staff incompetent and lazy, they're liars too. Save yourself the hassle and pay an extra few dollars to use another courier service. It's worth it especially if you need to send a parcel within a reasonable timeframe. The service you get from NZ Post is atrocious. Stay away from them.

For most of this year if not longer we have not been receiving mail addressed to my husband and myself but other people in our house with a different surname have. We have not received council voting papers, rates, Vehicle registration, mail from my employer and birthday cards. I have contacted the senders who all confirm that the mail has been sent. A family member with the same surname moved overseas and put a redirection for their mail on and has in the past received our rates. Today I contacted NZ Post about this and they looked into it for me and told me that all mail addressed to us is delivered to us. This is clearly not happening and is not an isolated case. We have had to pay penalties for late payment of rates as we haven't received the water and land rates demands. I said to the NZ Post staff member I was dealing with that we haven't received our mail and I would like to know what we are meant to do from here as I accept they don't have it. He told me they deliver everything that is addressed to us. As we were going in circles and he could not help me he wished me a lovely day and hung up on me. I still don't have a solution to my problem and NZ Post haven't acknowledged that there is a problem, which there clearly is. Waste my time calling.

NZ Post recently had issues with their website. Before the issues have been announced, I tried to book a courier and the website displayed an error (along the lines of "try again") then automatically refreshed the page, telling me to try again, and so on, until I figured out that it is actually withdrawing money out of my account every time the page is refreshed, and I closed the browser. At that point I already had multiple transactions "pending" - which I did not authorize.
The "fun" part is that I contacted NZ Post immediately about it, and I was told to "call again in 10 days" for inquiries about the money taken out of my account without authorization. I raised a complaint, explaining that this is basically fraud, and I got a response along the lines of "the credit team will provide an update in the next business days" - end of the week now, the "credit team" provided no update, the money have not been reimbursed, and no further answers from NZ Post.
While a website can indeed be broken, making multiple unauthorized bank transactions from that system then refusing to return the money is absolutely unbelivable!

Send a parcel overnight and still sitting at deport for two days. Drivers being lazzy not doing what they getting paid for is to deliver the items. Bad service and not reliable.

On June 25 Courier Post lost my parcel again for the third time. The last GPS was scanned in front of McDonald. Yet Courier Driver claimed to have the parcel delivered. That is scary. On that day an Independant Pharmacist came by and she can vouched that there was no courier driver between 2.43pm till 5pm. Yet the courier driver claimed to have delivered at 2.42pm. It was a tea infuser. The driver must be a ghost as we didnt see him coming. That made me and the seller a liar. The case manager was hostile and defensive. She believed in the lies of the courier driver. Courier Post from and to hell.