• NZ Post

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Overview

NZ Post has a rating of 1.06 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NZ Post most frequently mention customer service, and next day problems. NZ Post ranks 408th among Shipping sites.

  • Service
    31
  • Value
    28
  • Shipping
    28
  • Returns
    21
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
4
3
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer service staff seem to have no training whatsoever in handling customers.
How would you rate NZ Post?
Top Positive Review

“Reliable Company”

Olive M.
7/11/20

Reliable posties, great customer service both from the posties and on the phone. Soooo much better than fastway/aramex. I send on average 5-15 parcels a week, parcels that are auckland-auckland are always delivered the next day after pick up and I have never had a problem with a parcel with courier post. Newmarket and Parnell Pick up/Drop off drivers are great!

Top Critical Review

“Arrogant Delivery Driver”

Emmanuel M.
5/7/23

They have a disgusting delivery services. The driver who looks after the area in Manurewa is rude arrogant and vulgar. He does not know how to knock on the door when he's either here to deliver or pick up stuff. He bangs rapidly yet there's a bell. When I approached him he got angry and questioned whether he dented or broke the door. Please train this guy he needs some customer service NZ Post.Period

Reviews (72)

Rating

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Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user elizabethr2736
1 review
0 helpful votes
February 12th, 2024

Package posted on 9th January 2024 from Auckland bound for the UK. Over 1 month and no sign of the package. Appalling service. Will not use again. Better to use a well known international courier service who is competent in delivery services.

Service
Value
Shipping
Quality
Thumbnail of user emmanuelm274
1 review
0 helpful votes
May 7th, 2023

They have a disgusting delivery services. The driver who looks after the area in Manurewa is rude arrogant and vulgar. He does not know how to knock on the door when he's either here to deliver or pick up stuff. He bangs rapidly yet there's a bell. When I approached him he got angry and questioned whether he dented or broke the door. Please train this guy he needs some customer service NZ Post.Period

Tip for consumers:
NA

Products used:
NA

Thumbnail of user jakobf10
1 review
1 helpful vote
March 7th, 2023

Regular occurrence, not just once. NZ Post will lose an item. Will go to claims. Will take 2 months for them to process the claim, I send customer replacement item in the meantime. Then the item sometimes arrives 2 months later, and they will cancel the claim. Really terrible policy. Such a crap company. Their clients are then out 2 lots of items + 2 lots of shipping.

Service
Value
Shipping
Returns
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Thumbnail of user olivem12
2 reviews
0 helpful votes
July 11th, 2020

Reliable posties, great customer service both from the posties and on the phone. Soooo much better than fastway/aramex. I send on average 5-15 parcels a week, parcels that are auckland-auckland are always delivered the next day after pick up and I have never had a problem with a parcel with courier post. Newmarket and Parnell Pick up/Drop off drivers are great!

Thumbnail of user atawhaim
1 review
3 helpful votes
July 7th, 2022

Slow
People pay for over night and it takes up 2 3 days even months or have nothing show up at all.
All they can say is contact the company your purchased from. Why so they can pull more money out of their business for your stuff up. Once a company hands over their goods it's up to the next company to take care of it... not nz post they don't care. I bet half their workers are stealing the parcels themselves.
All the Information on their website is utter useless. Some how my parcel has been lost in seaview which is literally down the road from me?

Thumbnail of user noellefrisk
1 review
0 helpful votes
September 25th, 2023

Disgusting service. Courier did not deliver, did not leave a card and the false information provided by their emails of next business day collection is untrue. Plus they send your delivery to a depot on the the other side of Auckland. NZpost is the worst courier carrier.

Products used:
None, it never arrived due to nz post

Service
Value
Shipping
Quality
Thumbnail of user garym2173
1 review
2 helpful votes
December 6th, 2022

NZ post is bloody disgusting service had concert tickets sent to me within NZ last Thursday to see a show on the Saturday and 6 days later the tickets arrived so missed show and the tickets were not cheap what the hell is the point of a overnight courier can't believe the $#*! service they really should pay but what a joke they don't care I'll make sure I never use them again bloody mongrels.

Thumbnail of user danielm3355
1 review
1 helpful vote
April 5th, 2022

I have booked 6 pickups since December 2021 and all but 1 took over 3 days to pick up and on 4 occasions no driver ever turned up at all even after ringing many times and ended up dropping off to nz post in Green Bay myself. Been selling for 20 years and worst service ive ever seen. Been great until then and in December big problems started.

Thumbnail of user traceyb558
1 review
1 helpful vote
February 25th, 2023

Last monday we had a company o in hamiton overnight a courier, i was home all day tuesday and wednesday, i rung NZ post to track mt parcel which they said it had been dropped off tuesday just after 4 pm, i was home theres no way they came! I have requested a photo to proof ot was dropped to my place as i know 100% it was't im fuming they don't seem to care or get back to any of my emails. Every courier driver has to have GPS on ar all times and will show where they were at this time. I just dont understand how they can treat there customers so bad! I will never use them again and will be asking all my friends and family to do the same.

Service
Value
Thumbnail of user abdula209
1 review
3 helpful votes
July 31st, 2022

Never deliver on given time. Waited all day for my parcel just to find out will not deliver. Hopeless. Nz Post haven't even scanned my item that they already collected from send over 1 week ago. Seems like it's lost. If you call them they just blame on covid. Aramex does way better job then them.

Tip for consumers:
Use Aramex instead

Products used:
I will try not to use them

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorinas2
1 review
1 helpful vote
November 11th, 2022

Shipment booked for collection om 4th November. After several calls made to the call center and several promises made for collection, shipment finally got collected on 11th November. No callbacks from the customer care team to respond to the escalation.The pick up address was only 2 mins from NZpost depot.
Such a terrible experience!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jask29
1 review
3 helpful votes
April 19th, 2022

Staff does not know how to speak to the customers, extremely rude and manner less. You are there to help the public not letting your frustration out on them. If they have an option to give them negative rating, I would have given them. I have been working in customer service from last 10 years and never had spoken to my clients like this. Please teach your staff basic etiquettes. I feel awful after speaking to this lady over the phone.

Service
Value
Shipping
Quality
Thumbnail of user zippz
3 reviews
1 helpful vote
March 2nd, 2023

I specifically said to leave my package at the front door.
Lucky I was home as the courier just left it by the gate.
No wonder NZ Post is ranked 220th on this site for delivery service.
Never again.

Tip for consumers:
Dont bother with NZ Post

Products used:
Hot Wheels set

Service
Value
Shipping
Quality
Thumbnail of user jom550
1 review
0 helpful votes
December 11th, 2022

Very rude man who did not provide me with the requested advice on options for the $20 limit I had for posting. I then had to return and he told me it was my fault! Incredibly poor customer service, incredibly rude.I pity his staff who looked at me as though this was not the first time.

Thumbnail of user sandrak674
1 review
4 helpful votes
February 21st, 2021

I had a parcel being sent from auckland to invercargill. Estimated delivery date overnight 17 Feb, recieved 22nd Feb with only 2 updates total on track an trace and then not all was filled in. What's the point in paying for track an trace when no update for days.My parcel was a tube of thin lizzy foundation and needed my signature as I wouldn't be home i couldn't click into the box to leave a message as the box message read dangerous goods, what a joke. Instead of 1 star, should be half. Shame on you get your act together.

Thumbnail of user hc129
1 review
4 helpful votes
November 3rd, 2021

Parcel was sent to me by overnight post, another parcel was sent by slow post 4 days later. Second parcel is here but first parcel hasn't left the depot according to tracker. The sender and I have both contacted 6 times in total and after 8 days and a combined hour waiting on hold have been told an investigation can't be lodged for another 5 days. Service is disgusting, it is a health related parcel that I need. Wouldn't recommend to my worst enemy.

Tip for consumers:
DON'T USE UNLESS YOU WANT TO END UP BALD

Products used:
None completed as didn't arrive.

Service
Value
Shipping
Returns
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Thumbnail of user neilw174
2 reviews
8 helpful votes
May 21st, 2021

I ordered an urgent delivery two days ago from Invercargill to a business address in Cambridge (rural) it was requested at 9.00 am and picked up at 16.00 pm for "overnight delivery" but with an "expected delivery date of 3 days + 1 for rural". What's the point? I regularly order goods from Europe and the United States. Arrival in NZ is typically 1-2 days. From there, parcels often take in excess of two weeks to be delivered to me. NZ Couriers are third world delivery service with first world prices. They don't deserve 1 star.

Thumbnail of user amandeeps54
1 review
4 helpful votes
May 9th, 2022

My parcel is delivered by NZ POST on wrong address. It's now over a week still waiting for my parcel. Everyday ring them and wait for call back. Use less service recommend to use DHL or anyone else.

Thumbnail of user gillg21
1 review
2 helpful votes
March 29th, 2022

The lady on the phone was so rude she hung up on me while I was questions about my missing parcel. Why do you even hire people like HER

Service
Value
Shipping
Returns
Quality
Thumbnail of user samuelj175
1 review
4 helpful votes
July 22nd, 2021

Why pay for overnight shipping with signatures when they take 4 days and then sign it delivered themselves. The signature says "letterbox". My letterbox can't sign for a package. There's a reason it needed to be signed for, because it was clearly something of value or importance. These guys are genuinely stupid.

Service
Value
Shipping
Returns
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Thumbnail of user davids7438
2 reviews
1 helpful vote
January 29th, 2022

I had parcel from Auckland to Auckland.
It took 5 weeks to arrive, and screwed up my plans.
Was unable to get anyone from Aramax either via phone or email - they are all automated.
Seller was unable to any answers as well.
But the seller was kind enough to send me another parcel for free - this time using Courier Post (NZ Post).
This second delivery arrived 3 days later.
So maybe I am lucky, but I would say NZ Courier is good, and Aramax is definitely the worst possible delivery company in NZ.
Possibly the world. I have done Googled search on Aramax, and they are unbelievably bad in NZ, Aust, India etc. basically worldwide.

Thumbnail of user paulr2368
1 review
3 helpful votes
October 18th, 2022

Paid for express international service. $! To US. Expected delivery time "Express 3 - 9 working days" That info is from NZ post site. I will let the tracking show the problem. 19 days later as of today.(19/10/22)

In transit with airline
04:27,14 October 2022, Auckland, New Zealand
Your item is being transported by the airline to its overseas destination
International departure
08:56,08 October 2022, Auckland, New Zealand
Processed at outbound depot
03:40,08 October 2022, Auckland, New Zealand
Picked up/Collected
15:57,05 October 2022, XXXXXXXXXXXXXXX!
So 19 days and it's still in the air somewhere! I don't believe it's due to Covid because we are 2 years in and they will have managed expectations by getting accurate info on their website by now surely?
The package is time sensitive and I did mention this at the postal service office and was assured this service would meet the requirements. It has not so $ down the $80 down the toilet and a further $300 is needed to repeat the exercise.

Thumbnail of user lindah2232
1 review
5 helpful votes
March 2nd, 2021

The most unhelpful post office service. I had a parcel that didnt arrive to me overseas and told them about the dreadful delays so they POSTED me the form to complete even though i requested a link or email. The form then took 2 months to arive. Staff were rude and not in the least helpful. And so it took 4 months from time it was sent until I received the form... then I was supposed to post it back... aaaargh... I gave up in the end.

Service
Value
Shipping
Thumbnail of user amyr1349
1 review
2 helpful votes
November 21st, 2021

Been waiting on the "over night" courier since last week! Can't get a hold of any one through NZ post just a computerised voice with promts to follow & that does not give any help nor resolve the non delivery issue. Rang the company I had purchased off they tracked it down to a NZ post place given address & phone number & when rung that place was told there was no such parcel so either NZ post has lost my package or a NZ post worker will be having a swell xmas at my expence. DO NOT TRUST NZ POST!

Products used:
none still havn't recieved my "over night" delivery

Service
Value
Shipping
Returns
Quality
Thumbnail of user teodoram2
3 reviews
13 helpful votes
September 10th, 2021

NZ Post recently had issues with their website. Before the issues have been announced, I tried to book a courier and the website displayed an error (along the lines of "try again") then automatically refreshed the page, telling me to try again, and so on, until I figured out that it is actually withdrawing money out of my account every time the page is refreshed, and I closed the browser. At that point I already had multiple transactions "pending" - which I did not authorize.
The "fun" part is that I contacted NZ Post immediately about it, and I was told to "call again in 10 days" for inquiries about the money taken out of my account without authorization. I raised a complaint, explaining that this is basically fraud, and I got a response along the lines of "the credit team will provide an update in the next business days" - end of the week now, the "credit team" provided no update, the money have not been reimbursed, and no further answers from NZ Post.
While a website can indeed be broken, making multiple unauthorized bank transactions from that system then refusing to return the money is absolutely unbelivable!

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