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NYWatchStore Reviews Summary
The company's reputation is largely positive, with customers frequently praising the quality of products, competitive pricing, and efficient order processing. Many reviews highlight exemplary customer service, particularly from a representative named James, who is noted for his helpfulness and professionalism. However, concerns arise regarding shipping delays, issues with product authenticity, and challenges in returns or refunds, particularly in cases of lost packages. While many customers report satisfactory experiences, a notable minority express frustration with service inconsistencies and product discrepancies, indicating a need for improved reliability and support mechanisms. Overall, the company demonstrates a commitment to customer satisfaction but must address the highlighted concerns to enhance its reputation further.
This summary is generated by AI, based on text from customer reviews
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Watch band was lost/delayed in the mail. After reaching out to the company they offered me a reorder or refund. I needed the band, they stated they would reorder. The next day I received my original order. I notified the NYWatchStore, they responded the reorder was already sent but keep it when received..
I ordered a Luminox Nighthawk F-117 and the watch was a fake watch. It is extremely obvious that it is fake, the exterior part of this watch is supposed to light up like a flashlight. I returned multiple luminox watches to save up for this one and it is very easy to tell the difference between real and fake. The worst part is he sent a fake watch and sent me a F-117 GMT not a standard one which I ordered. I have called his number multiple times and no answer, I have emailed and had not answer. I hope that this guy doesn't steal $634 from me because that would be awful and I worked to pay off this watch the past month. Its clearly a guy named James he runs this one man scam business himself.
What can go wrong with Amazon Pay? Shipping to Europe went smoothy. A pain as always is customs...
Trustworthy (8/2022).
LUMINOX WATCH HAS ABRASIVE BACK THAT IS JUST BAD Luminox should fix this and nobody should sell this watch until it is fixed.
I purchased a watch over a holiday weekend. Shipping was delayed by a day because of the holiday. I emailed NYWatchStore to check on the status of my order and they responded the same day. The info they provided was spot on and the watch even arrived a day earlier than the carrier initially projected.
Paid for two watch straps 2/16/22. As of 2/26/22 USPS has continuously refused to "accept" the package. Seller unilaterally offers reversible credit, so it can take payment again if item EVER appears, next week, next month, next year - preventing "cover" - replacement - for the goods I bought and it failed to deliver - unless I want to risk having have more straps than I need or want. Good solution for NYWatchStore - bad for the customer. Risk of loss is on seller under UCC until delivery to my address, NOT on buyer. Not acceptable solution for failure to deliver paid-for goods.
They are grey market sellers and ship out watches without even inspecting them. Then customer service was extremely rude. I had to use PayPal for my refund.
Great selection. Low prices. Fast shipping. Owner friendly and cooperative and knowlegable.
( and can spell)
The order i made never reach the postal service, and they make look is in the postal service.So i never receive the item. This is ilegal and totally fraud. Stay away from this website.Don't buy anything.
Unfortunately, my jeweler said the band wasn't designed to replace my model TW 73! He had very difficult time to make it fit! I accepted the fact when he told me it wouldn't fit like the original band. It looks and feels ok! I knew when I researched TW Steel web site they no longer made this model and couldn't find one other than from your Company. Yes, I'm disappointed but I can deal with it. Appreciate your prompt service answering my issue when my order was duplicatedAlso, appreciate your speedy processing and delivery time!
Excelent silicone band fit perfect very good looking i make bussines again i add 2 pictures for any want to see mi experience thank.
I called for my order inquiry and James Aryan was great to deal with, very helpful and friendly! Would recommend this site to anyone!
I was unaware of sizing the width of the band so when it came it did not fit. Customer
Service was great! I am very happy with the return and reoderiing. I was given instructions on sizing and how to order the correct size. I am very happy with the service.
I placed my order and received a call the next morning to confirm my order. I purchased a gift for a niece and I was called to confirm the shipping address since it was different from my billing address. I appreciate the follow up. My niece loves her watch so we are all happy customers!
James called me and help me confirm that the replacement leather bands fit my existing watch. This is very comforting to know as I do not really want to go to stores looking for one because of the COVID. I will update my review once my bands arrive and will provide a picture.
Thanks for everything James.
He treated me with respect and he was a good help. Thanks For your good helpI will shop at your store more often.
I spoke on the phone with James and told him I needed to return the Citizen watch band I had purchased. He was very helpful in providing an email with return instructions.
Setting up the order was easy. I forgot to put my apartment number so they called me before they shipped it to verify my address and make sure it was properly being sent. The customer service rep James was very polite.
Just a quick note to let you know how impressed I am with doing business with your company.
James took care of me this afternoon when my watch band broke, as well as the online chat person I talked with earlier.
The watch band and the tool are easy to use back in November and my band just broke today when I got caught on the door.
So thank you again JAMES did a great job taking care of my order and getting it processed fast thank you very much I appreciate you and your your company
Intended to order only one band but two were shipped. Called today seeking help in understanding how to avoid this problem in the future.
The explanation given cleared up my confusion. Many thanks!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members