Nykaa

The products and brands available in Nykaa are really good and I love it but what is disappointing is every time I have purchased something from Nykaa in bulk one or two items are always missing from the package and it's not like nykaa bothers to keep a track to let us know the status. If we don't chase then its gone. I had gifted my mom self care beauty products during this lockdown and she had one item missing. It's not about the money but the ethics. We trust Nykaa to deliver the products we have already paid for. One suggestion is if we have ordered in bulk then why not wait to have everything to ship it together instead of sending items available and mailing them out but at the end I think Nykaa fails to track they have not delivered the complete order. If that is fixed I really don't have much complaints from the website. I want to continue shopping and I hope it can be a little more consumer friendly with its delivery and response.

The best thing in nykaa was their loyalty program and i was supposed to get my birthday present according to that in last month. But i didn't received anything. I contacted them for that. They told me they will provide 100 rs coupon for that like they are forcing me to buy something more from nykaa. And they turned customer benefit thing to their benefit side. I was supposed to get that present for my past order! Not for my upcoming order. So this response was completely unacceptable.! This isn't about any gift. This is their loyalty to customer under their own loyalty program.! I was regular customer at nykaa. I purchased for nearly ******* for last 3 months. Yes i received some delivery related issues like late delivery. But that was understandable in this current situation! But this one was completely unacceptable!

My wife ordered few products from Nykaa but they turned out to be fake as compared to same products she purchased from showroom plus the seal was broken for one of the product and it has dried up. Tried calling customer care and wrote emails but no response. Looking at all this I have posted this review. I suggest better pay little more but purchase from showrooms as you will apply them on your skin and hair( body parts) so why take risk as these duplicate products might do some reaction on your skin or hair.

I ordered my product on 25 July 2022, still they don't have shipped it, when i call there customer care they just say to wait for 24-48 hours! This is the worst company i have ever seen! These kind of companies should be banned!

I had the worst experience ever with this company. They delivered near to expiry date products. I think the experts are naive about the harm expired products can do to skin. They just hide their hideous faces and may be fake products behind stupid free complementary miniatures which are practically of no use. They reverse picked up those products and it's been 2 months I haven't got my refund back. Even the higher management sugar coat things and delay the process of refund... pathetic customer care service..

I wish I had read these reviews before ordering my products at NykaaFashion. I had ordered for 6 clutches and received only 2. The box said it contained 6 items and there were only 2 items inside. Immediately called their customer service, raised tickets in website, emailed them. They take 48-72 hours to respond to your ticket and its definitely worthless. They never resolve your issue. I didn't receive the missing products. All that happened was I lost my money and my peace of mind dealing with their horrible customer service. If there is a way to give negative star rating wd definitely do that. Stay away from their website. Its not worth your time.

I had brought a babyliss hair curler. The product l received was not in working condition. Looked like a used product. When I contacted their customer care, l got a reply to contact the manufacturer directly. A number was given. But no one lifted the phone. When l went back to them, they claim that they only sell and don't hold any responsibility for manufacturing defects. What an irresponsible way of handling customer complaints! Least recommended.

Absolute deceit.
Bought two products, namyaa serum and Body code cream which was unnecessarily over priced. It was ₹700 and ₹550 respectively for just 100 gm.
But I saw too many good reviews but after using had too much skin infection.
Then while I added a review in nykaa, they said only if the review is approved it will be published. Now it's clear why all the review is 5 star, if its below they don't even publish that. Nykaa as well the products of Namyaa and Body code absolutely fraud and cheating the customers.

Customer care executives won't be of any help to you so beware of making a purchase. I have received an unsealed skincare product as well which I'm still unable to return. When you'll ask them to provide a replacement/refund, they'll just ask you to take 200 rupees as a coupon. This is a classic PR strategy. Since the coupon code will be applicable to your Nykaa account, you'll have to shop from there again which will only profit them. If you receive another bad product, this cycle will continue.

So, I suggest you think and read the reviews before you spend your hard earned money on such a website.

All buyers, if you are ordering any discounted products after receiving plz cross check expiry and make sure its not very close. I learnt that whenever Nykaa gives offer or discount they take out all products which has closest expiry. When you return the product their customer service is pathetic. For me its been 20 days and product is not picked up. Be careful and think twice to order the products. My product pick up is till pending and daily i have waste 30 mins to speak and fight with customer service. Plz dont order any cosmetics. It will give you big headache if you return the product.

Products in the website has wrong measurments and poor quality, we order last week and proof of purchase attached and its very small and not correct size, requesting for refund or credit to buy any items from the site but still not responding.

I have purchased mac prep fix + and mac foundation thats worth for 4500 in the hot pink sale.
They have not sent it free sample yet also i have seen other customer posting pictures with mac pouch which they received with mini kajal of mac that is worth for 675. When i raised the concern thru customer care people they were giving me stupid excuse of out of stock thing at the same time they promoting the free pouch with mac full size lipstick … also when i waited for good 20 mins they disconnected my call without resolving my issue.
I am really disappointed with this kind of attitude even when you shop so much.