Nykaa

I ahve order a product which is damaged now they are not even replacing it. I have been a frequent buyer however now I wont buy from them and going to share my experience with my colleagues, family and friends.

Order apples and get rotten tomatoes delivered. That is nykaa fashion. And what could be more proof than the fact that they do not allow return except when they have actually delivered a damaged product. If you have ordered anything and it is totally different from what was delivered to you, then you cant return it cause hey, it was a different product, but it wasnt damaged right? Keep whatever they deliver. These people would have 90% of their products returned if they allowed for it. They know what a poor service and product they are prodiving and won't make a penny from their product if not for the scam. These people need to be taken to court really!

I ordered a Lakme Lipstick from Nykaa. As I received it I just opened it and was not satisfied with the shade. When I proceeded for return of the same. They simply denied saying you cannot return and its not in our policy I requested to speak to a senior even he didn't showed much interest to it. As earlier I have returned my ordered and took a replacement of same I thought Nykaa is easy replacement site to rely on. But so far it didn't worked out. Worst experience...

I ordered 9 items. Got 2 of them but the other products were delivered to some wrong address. And they didn't even inform me about it. Then after asking them after so many day, they told me I won't get those products as they were returned (from the wrong address). When I thought I should buy them from somewhere else. I got a message from nykaa. That the products are being shipped and will be delivered soon. Then I checked it with another executive, he said I will be getting the package and sorry for what the earlier executive said. Then after waiting for few more days. I asked another support executive for the status of the package. And after keeping me waited for a very long time, he replied that I would not be getting the package and that they can return my money after 5 days. I mean what the hell is this. Worst shopping experience ever!

Nykaa has good collections, but the worst customer care possible. I've used a lot of e-retail sites but had the worst experience with Nykaa, when I wanted to return or cancel items. There is no straight forward way of doing this, you have to raise a concern and wait for them to call you or you have to call them. At any point for any query the only answer they give you is wait 3-5 days, however it's over 10 days and I received no refund. Very disappointed and would not recommend the site to anyone.

I received a wrong product. NyKaa employees are saying we deliver correct product. Even they are not refunding. The company don't want to do refund.
What i ordered what they sent check in images. I dont want to say.

This is for Nykaa fashion.

Sends me faulty products, not once but twice. And now has the audacity to not respond to my emails.

My advice to customers is, if you get a faulty product, don't exchange it. Just return and then place a new order.

NEVER EXCHANGE. Because if that turns out to be faulty, and there won't be a return option, well sad luck lol. No amount of emails to *******@nykaafashion will get you anywhere.

Fricking frauds

Once I received the product(Lip shade) I requested for return as the shade was not as per my expectation. They were providing lip shade with a sharpener(which they have mentioned as free gift along with that lip shade but in the invoice they have breakup the cost of lip shade and sharpener too).

Then I raised a return ticket requested and following up with them from past 15 days approx. When today when I mailed them. Regarding refund "they replied back that we have received your product but they only received the lip-shade not sharpener and now they will take more 5-6 days for my refund.) their customer care team has not knowledge they are just reply as per the templets provided to them.

Why they have not updated me for anything. Why always I have to write them a mail?

There is no one who can look into you issue. They dont care about their customer's money.

Nykaa is doing business by cheating people. I have never experienced so bad service on online shopping. As a customer, you order an item and they send you whatever products and then deny to provide you any solution saying its non returnable item. At the first why would you send a wrong product, completely wrong colour ordered? If you dnt have the ordered items then cancel the order rather then deceiving customers. The customer service staffs only say •SORRY• and thats how they intend to keep their customers and make business. They dnt even try to find a solution to make for their mistakes. Customers pay money for their mistakes.

A platform who sells majority non returnable products should be careful what they deliver.
Literally poor poor poor service.
Nykaa deserve no star; very careful to buy from this platform..

I ordered an item from Nykaa as Mother's Day gift which they didn't deliver and keep lying that no one was available which is not the case as i was there 24*7. Apart from that they cancelled item and deducted certain amount of money.How could they do if I didn't get anything? And then i again placed a new order which was again cancelled by saying that no one was available. I have seen such kind of poor services anywhere. Moving forward I wouldn't be placing any orders from Nykaa.

Few days back I ordered few products from Nykaa, some products were not delivered as per the expected delivery date. I contacted customer care department (through calls, emails, chat option on the site) so that i could get the products as soon as possible because i had my flight to some other country in 2days and i told them the same but my issue was not resolved.
Delivery timing is too worst, they did not deliver products on expected time and customer care department is pathetic they never bother to revert to your emails.
I was highly disappointed by Nykaa services and would advise not to order anything as they do not care for their customer.

The app/site gives befooling offers at sales. And does not deliver promised offer after payment is done. I made a 6thousand worth purchase with offer of 1700 worth free product, but the product never got delivered and their support of is totally useless with repeated reply 20 times