I ordered 9 items. Got 2 of them but the other products were delivered to some wrong address. And they didn't even inform me about it. Then after asking them after so many day, they told me I won't get those products as they were returned (from the wrong address). When I thought I should buy them from somewhere else. I got a message from nykaa. That the products are being shipped and will be delivered soon. Then I checked it with another executive, he said I will be getting the package and sorry for what the earlier executive said. Then after waiting for few more days. I asked another support executive for the status of the package. And after keeping me waited for a very long time, he replied that I would not be getting the package and that they can return my money after 5 days. I mean what the hell is this. Worst shopping experience ever!