• Nutri Essential

Nutri Essential

Overview

Nutri Essential has a rating of 2.43 stars from 246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nutri Essential most frequently mention credit card, tracking number, and several times problems. Nutri Essential ranks 410th among Vitamins & Supplements sites.

  • Service
    114
  • Value
    109
  • Shipping
    114
  • Returns
    103
  • Quality
    99

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 21.6%
Positive
8
Neutral
0
Negative
29
29
See all photos

What reviewers want you to know

Positive highlights

  • If I have a problem ordering anything, I give them a call and they have excellent customer service.

Critical highlights

No critical highlights yet

How would you rate Nutri Essential?
Top Positive Review

“Love love love!”

Mia B.
12/13/23

Without a doubt, Nutriessential is a game changer. Their supplements are of the highest quality, and their supplement line meets a variety of health requirements. Customer service is also excellent. Everyone I spoke to was so kind and helpful when I had trouble with my order. And I've noticed a significant increase in my energy and overall wellness since using their products! I wholeheartedly recommend Nutriessential to anyone looking for effective, high quality supplements.

Top Critical Review

“Order never received - looks like a fake platform.”

Imran S.
1/12/24

I ordered a product and it has been more than a month since I placed my order. There is no update and no response about where the heck my order is. This seems to be a scam. Somebody please tell me where I can complain about these guys or write reviews which are visible to everyone. I don't want others to fall prey to this fake website.

Reviews (246)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (48)
Thumbnail of user imranahmedsiddiqui11
1 review
0 helpful votes
January 12th, 2024

I ordered a product and it has been more than a month since I placed my order. There is no update and no response about where the heck my order is. This seems to be a scam.

Somebody please tell me where I can complain about these guys or write reviews which are visible to everyone. I don't want others to fall prey to this fake website.

Thumbnail of user miab231
1 review
0 helpful votes
December 13th, 2023

Without a doubt, Nutriessential is a game changer. Their supplements are of the highest quality, and their supplement line meets a variety of health requirements. Customer service is also excellent. Everyone I spoke to was so kind and helpful when I had trouble with my order. And I've noticed a significant increase in my energy and overall wellness since using their products! I wholeheartedly recommend Nutriessential to anyone looking for effective, high quality supplements.

Products used:
Ashwagandha, Vitamin D,
All-Flora Probiotic

Service
Value
Shipping
Returns
Quality
Thumbnail of user lizzyh8
25 reviews
63 helpful votes
March 13th, 2021
Verified purchase

When you purchase something online- you expect to be at some certain guidelines established to be a decent amount of service. Unfortunately, it seems to be less and less the case today with many businesses. We ordered a very common supplement that we have ordered on another website. WE thought it would be no big deal to order it on this website even though it was not one I was familiar with currently. We purchased it on 2/17 and our credit card was charged the next day. However, we never have received the product and it is March 15th which no update. I inquired a week ago through their email and also through their own website contact form and told them if it is not even processed cancel the order. We had no response.

We have not heard anything about shipping except for the picture I will put down below which asks you to download an app to track your shipping- but it looks it has not been shipped (even though they charged the account). I assume they are selling your information to another 3 rd party so you can track your package that is their responsibility. I wish this could be not as common as it seems to be getting and seems to be at the least poor customer service and at the most - fraud with taking your money and no product received. I understand that things may take a couple of weeks but after a month an ignoring our efforts to follow up-- is there a problem?

I do appreciate this site for its ability to give honest comments and reviews of when this happens to share with consumers to beware of sites like these. I wish I would have checked more on this because I may be next writing the BBB. What a pain but I think as consumers we have a responsibility to keep businesses accountable especially if they are holding or taking money out of our account without giving or sending our products out! We used to call it stealing! LOL ;) So just be aware of your money and how you buy on this site.

UPDATE: After I wrote this review, I did receive an email that they were sending my product and apologized that it was on backorder. I did ADD two stars for the service for the expedited shipping at no cost and their response. However, I did take off stars for the fact I did not receive a response until I wrote a review and that they did not respond to my emails for weeks after I complained and asked them to cancel. I did get the product elsewhere so I now have extra. I do give credit for them trying to help and apologize. I did want to update this review accordingly because I do believe we need to be honest and give second chances. Thank you for my product and if you would like to give them a chance- I would make sure they have your product in stock before paying for it. It seems there may be a problem with this and the customer service 1) not answering emails and 2) only have an answering machine with their number. :)

Tip for consumers:
Don't use- no customer service and no response if asking about products that charged our card for but 1 month later have not received.

Products used:
The supplement was on backorder and did not respond to emails until I wrote a review.

Thumbnail of user eloyvalenciaconejo
1 review
0 helpful votes
January 18th, 2024

On December 6th I place an order for 6 products

The order is shipped on December 14

The order is inspected by customs at destination on December 27

The order is delivered on January 16

When I receive the order, only 4 products arrived (I was never notified of this situation)

To date, January 18, they have not yet refunded my money for the 2 unpaid products.

Service
Value
Shipping
Returns
Quality
Thumbnail of user luciennek2
2 reviews
0 helpful votes
February 6th, 2024

It was very difficult to track my order. The USPS tracking number never shows any information. The customer service was not helpful because they were all the time asking me to refer to the tracking number. But no update on the website! I finally received the parcel 19 days after, I ordered.

Products used:
Health supplement

Value
Shipping
Quality
Thumbnail of user lolat48
1 review
0 helpful votes
April 22nd, 2022

I placed a pretty large order and received it. It finally all came in. My patrons came for their appointments and were muscle tested for the specific items ordered for them. Only 1 of the clients was totally compatible with what was ordered for them. So about half the order is waiting on a call to help through the process of sending back.
I marvel when ther is always someone ready tontake ones money, but no concern for helping out when there are issues concerning returns.
I also was notified by Health Concerns that Phellistatin is now available and wanted to get that in exchange for some of these items that are not compatible with my clients. And I am not sure why as I muscle test strong for the ones I need and have 2 clients that muscle test strong, while the rest do not and it is harder on the body to take something not compatible as taking nothing at all for the issues.
None of the containers have been opened or had the plastic seal broken as opening is not necessary for muscle testing so I would like to get this cleared up and I have them in a container awaiting a resentative to help me reverse this process.
I hope you are a company that is there in the good times and bad.
I left a very detailed item list and explanation of what I could not use and it would then show what was kept.
So I would appreciate a call as soon as possible as I am leaving town for 2 weeks late this afternoon.
Thank you for you time and all your help.

Tip for consumers:
I am concerned by the lack of concern if items need to be returned. Nonway way to get ahold of them. As for the returns, my only communication has been ignored so far. This is concerning for future purchases. I have placed some sizable orders and feel that should account for the ability to get ahold of someone easily if and when there are issues.

Products used:
Many nutritional items

Service
Value
Shipping
Returns
Quality
Thumbnail of user myla.krahn
1 review
0 helpful votes
December 8th, 2023

Placed an order on Nov 20, got an email stating my order had shipped November 23, I sent an email Nov 27 asking for a tracking number, then called and emailed again Nov 28, I received a response back November 29 stating a tracking number would be provided soon buts it's now December 8 and still no tracking number.
Ill be initiating a credit card charge back if I don't get an update with the next couple of days.

Tip for consumers:
Tracking number are generated when a shipping label is created, so the whole “processing times” are bogus

Products used:
None because I didn’t receive anything

Service
Value
Shipping
Returns
Quality
Thumbnail of user colinwilson777
1 review
0 helpful votes
January 10th, 2024

Don't trust this company Nutriessential.com, it is 100% scam. I wish I could add a picture of the products but all they sent me was an envelope which had tracking to prove they sent something. Ripped me off over $300

Tip for consumers:
Scammers don’t use !!!!

Products used:
4 packs of vitamins at a cost of over 300$, pure scam

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessicaj1829
1 review
0 helpful votes
December 12th, 2023

Order never shipped (it's been eight months). Customer service does not reply to emails or answer any of their phone calls or return voicemails. Not recommended.

Tip for consumers:
This business is horribly rated around the web. Wish I'd checked before I bought. SINCE I NEVER RECEIVED WHAT I ORDERED.

Products used:
None, I didn't ever receive anything.

Service
Shipping
Returns
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

We would like to investigate this matter further to understand the specifics of your situation and address any issues promptly. Could you please provide more details such as your order number, the date of the transaction, or any other relevant information? Your input is invaluable to us, and we are committed to resolving this matter to your satisfaction.

Thumbnail of user pika785
1 review
0 helpful votes
December 13th, 2023

NutriEssential.com provides a great online shopping experience, top-notch customer service, and a range of quality products, making it a go-to destination for those looking to enhance their well-being through herbal supplements. Also shipping times were good and I can't complain.

Products used:
Multivitamin, Ashwaganda

Service
Value
Shipping
Returns
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed your products and that it met your expectations. Your satisfaction is our top priority, and we truly appreciate your kind words.

Thumbnail of user markw4251
1 review
0 helpful votes
April 9th, 2024

I ordered some Wobenzyme N, waited and never received so I reached out and was told they won't be in until late April, in the meantime I found elsewhere to purchase the product. I reached out for a refund and that is where I'm at now. Very poor communication still no refund numerous emails about how they are reviewing my case, very very hard to work with. I will not use again. They seem to be an overseas company do be very careful if you do business with them. I highly recommend you do not.

Products used:
No product received

Service
Value
Shipping
Returns
Quality
Thumbnail of user dchoudhrie
1 review
0 helpful votes
November 19th, 2023

Have had the most horrible experience with this company. First I didn't receive any shipping details re my order. After emailing them on the daily basis I finally manage to get the shipping details. After that it's been weeks and I still havnt received my order till now. It's going to be a month. I order a lot of supplements from other websites which are promptly shipped and delivered I shall never order anything from this company again

Products used:
I haven’t used any products because I havnt received them till now. It’s been almost a month

Service
Value
Shipping
Returns
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Dear Dhruv,

We are sorry for the experience you had with us. However, we would like to share that our international orders are sent through USPS standard delivery unless expedited requested. Our team has shared the USPS tracking ID LZ313724068US which shows that the shipment was an attempted delivery.
Our support team has been connected with you to help you with any questions you may have had.

Thumbnail of user lurim
1 review
0 helpful votes
March 2nd, 2024

I have ordered here for several times and I can say that the supplements are of a good quality first. And second, I never had issues with delivery. The parcel comes in time and very fast.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ging6
1 review
2 helpful votes
January 23rd, 2023
Verified purchase

After placing my order for supplements I have been given the run around over and over. It's been over a month and I have not received my product, no tracking number or any proof of document that my order is on the way or has even been filled. I've requested tracking numbers several times and they refuse to give it to me or respond to my emails. Like other reviews below, this company is a scam and completely fraudulent. DO NOT ORDER FROM THEM.

Tip for consumers:
Do not use. Company is a fraud.

Service
Value
Shipping
Returns
Quality
Thumbnail of user louisek212
1 review
2 helpful votes
February 16th, 2023
Verified purchase

Beware of this company! I have been waiting for my order since December 2022 and it is now February 2023. Customer support have just given me the run around by email when I have asked for proof my order has shipped. Worst of all they haven't offered to give me a refund. I have asked twice by email for a refund and am yet to receive it. Appalling customer service that poor communication with new customers.
Don't buy from them!

Service
Value
Shipping
Returns
Thumbnail of user jadeb189
1 review
0 helpful votes
October 1st, 2023

This company are sneaky. They put my purchase through as $25 usd for shipping. Then after it had all gone through sent another email notification that they'd charged another $64 usd to my account! Without my consent! This is $140 aud! Did not tell me the true shipping rate before purchase. This is an insane amount of money for a couple of lightweight supplements. Now not responding to my replies. Beware the lack of transparency of this company

Products used:
Supplements

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Dear Jade,

One of our representatives has been connected with you over the emails regarding this matter, however please allow me to provide some clarification here, since we are a US headquartered company and we have our shipping policy under which we have a special disclaimer concerning our international shipments, in which we clearly state that we charge a flat shipping charge which is subject to change as shipment's weight and delivery location varies, we always request all of our customers to thoroughly read shipping policy to avoid any confusion, We do not make any profits from these shipping charges as they solely go to the shipping company.

Here is link to our disclaimer: https://nutriessential.com/pages/disclaimer-for-international-shipment

Thumbnail of user heatherc1718
1 review
0 helpful votes
October 13th, 2023
Verified purchase

The order arrived much sooner than expected and I was messaged about its progress every step of the way. It is a quality product--SPM Active -- at a lower price than elsewhere. I wondered if this company was promising more than it could deliver, but my experience was great!

Products used:
health supplement

Service
Value
Shipping
Quality
Thumbnail of user 77comoil
1 review
1 helpful vote
September 30th, 2023
Verified purchase

Already buying few stuff from them total 123$ + 109 now 1 months not deliver no return my money and no refund or reply

Service
Value
Shipping
Returns
Quality
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Our system shows your order 47279, which included Pea Protein Vanilla Toffee x 1,
Beta Alanine Powder x 1, has been successfully delivered on october 5. The USPS tracking ID CJ150157012US was provided for your reference.

Thumbnail of user kylel291
1 review
0 helpful votes
September 21st, 2021
• Updated review

They sent me a refund. I must still say I unfortunately would not buy from them as it took them 3 business days to respond to my initial inquiry.

Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

This product has been in Back order from manufacturing that is the reason we have not sent it, but in any case we have refunded u for the product.

I cannot get anyone to respond to my emails.
September 15th, 2021
• Previous review

I have tried to contact the customer service for nutriessential.com for 3 days straight. They say they will contact you within 24 hours. I have yet to hear back. They still have not sent out my product. I am starting to wonder if this site is even legitimate. I am going to give them another day or two, and then file a fraud claim.

Service
Shipping
Thumbnail of user dianai233
1 review
0 helpful votes
January 26th, 2023

I have been ordering Osteo K from Amazon, but their price went up so I started looking elsewhere and found Nutriessential. We had a hick up as I live in the country and they couldn't verify my address. Order didn't arrive. Once I contacted them of the issue, they went right to work and corrected the situation above and beyond my expectations. I Highly recommend. Thank You Nutriessential

Products used:
Osteo K

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetrachel90
1 review
0 helpful votes
November 24th, 2023

The website is easy to understand and the products are exactly the same as the doctor's office
Check out was super fast and already had saved my coupon for next time.

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleg2462
1 review
2 helpful votes
October 4th, 2023
Verified purchase

I made a purchase on 1st May 2023 for $242. The product never arrived. After 2 months of chasing I requested a refund. The company responded once after 2 months, with one sentence stating "check with customs" zero care or onus on delivering the item or it being missing still at 2 months.

It is now 4th October - 5 months later - they refuse to respond and will not return my money or provide the item- I have provided proof of tracking showing the item was never delivered and that it was returned to them by customs. They will not respond - please don't be conned and trust this company- they are a SCAM COMPANY and will STEAL your money!

I am reporting to trading standards but devastated to have lost this money when I cannot afford it

Tip for consumers:
This is a scam company who have stolen $242

Products used:
The products never arrived and the company refuse to respond or provide a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user sarahs1989
1 review
4 helpful votes
December 2nd, 2020

I found this site when I was looking for a supplement that was/is currently hard to find because of it's immune support properties. So, when it showed that one of these products were in stock, I ordered several. After waiting several weeks without receiving anything or any emails from them, I sent them an email. Two days later I got a response that the product was on back order and would be coming in the end of the month (Oct.) and shipped in order of orders received. Towards the end of Nov., still nothing, I sent them another email, this time i haven't gotten a response. I also made the mistake of placing another order with them that day that hasn't come. They also have billed me for products that I haven't received. I sent them another letter today, who knows if they'll respond?

Thumbnail of user asimk29
1 review
0 helpful votes
September 7th, 2023

They gave me wrong tracking number and they stopped replying to my email. Not recommend it at all!

Service
Value
Shipping
Thumbnail of user mogaij
mogai j. – Nutri Essential Rep

Dear Asim, your order number 45266 consisting of Lith-Oro 5 mg x 4 is on its way to you, our team has not shared a wrong tracking ID with you as our international shipments are sent through USPS standard delivery and they take a bit of time, also since customs of the countries are involved, they may also take time and cause delay due to inspection of the supplements. Please track your shipment on USPS.com with uh050868743us as it is in transit and on its way to you.

Thumbnail of user eleanork72
1 review
0 helpful votes
January 24th, 2023
Verified purchase

1. Nutriessentials is selling OUT-of-stock products and is does not stand behind the order
2. Nutriessentials is Not refunding the purchase after 3 months
3. Nutriessential systematically uses misleading customer service
4. This is how my order appears on their website:
Order #******* from October 27,2022, Paid $120.83 USD Unfulfilled
5. Emails have promised a refund but have not refunded
BEWARE of Nutriessential

Tip for consumers:
DO NOT BUY FROM NUTRIESSENTIALS

1. Nutriessential is selling OUT-of-stock products and does not stand behind the order
2. Nutriessential does Not refund the purchase after 3 months
3. Nutriessential systematically uses misleading customer service

NUTRIESSENTIALS WILL NOT DELIVER THE ORDER NOR WILL THEY REFUND, DO NOT BUY FROM NUTRIESSENTIALS

Products used:
My order never was processed / fulfilled and I was not refunded, Nutriessentials's responses are FAKE so it appears is the company.

Service
Value
Shipping
Returns
Quality

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We provide professional supplements from brands trusted by doctors such as Douglas labs, Pure Encapsulations, Seroyal Genestra, Seroyal Unda, Metagenics, Gaia, Pharmax, Innate Response, Integrative Therapeutics, etc.

Company Representative

Thumbnail of user mogaij
mogai j.
Typically responds within 17 days

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