NU Car Rental

The car very clean and drove well. The shuttle was pretty quick and convenient.

I found the sales people to be very pushy and rushed. They added a lot of things to my bill. I don't trust them. I also found it impossible to contact the local location to check on an item I lost in the car.

This is like a timeshare of rental car companies. They offer you a deal and before you know it you have spent a small fortune. I swear all the agents are on a commission basis. They don't know what customer service means. Next time I rent a car I will go with a more reputable company and not for the cheapest rate.

I arrived to pick up my rental car in Salt Lake City, and was told: "We don't have any street legal vehicles in the class you rented." The person behind the counter refused to release the vehicle that I had rented, and said that I would have to upgrade if I wanted a vehicle. They further explained that since this was a high-demand time of year for rentals (during Sundance Film Festival), it would be difficult if not impossible to secure another rental. I was forced under duress to upgrade which blew my budget for my trip. I returned the vehicle early to salvage some of the expense. However, this incident cost me dearly.

This was a classic bait and switch tactic. After reading other reviews and noting the sheer volume of similar complaints (up to 62% of complaints are a ONE star!), I surmised that we don't need companies like this in business. Something must be done. Class Action Lawsuit anyone? I'm all in.

I've been in Costa Rica many times and because Adobe rental didn't have any rental I decided to go with this company which it was a horrible experience. We waited three hours to get the car while they were like four employees walking around there was only one guy taking care of all of the other customers, it was a long wait and when they decided to take care of us, the car took another hour because it wasn't clean for real I reserved it so it will be ready in time, they have no customer service training, the insurance was double than the car rental price and many unhappy customers in front of us complaining, it was unbelievable, don't recommend this company at all it ruined our fist day of vacation

The whole nightmare started with shuttle after shuttle being packed and waiting over an hour to be picked up. When getting to the rental place after waiting in a crazy line the guy that helped us out was nice explained options clicked some boxes and we were off. It was very busy and there were super long lines and felt rushed, got in our car and left. The real story began after returning our car and getting the final bill. What was explained to us was not what we got. We paid an absurd amount for gas that was already in the tank we paid an absurd amount for tolls that was not explained to us and charged us an extra day when we were told we can return it a few hours later than that agreement, "It's not that big of a deal" is what we were told. They will nickel and Dime you to death. Look at all the reviews and make up your own mind or roll the dice.

Made reservations for this location and this company last week as I approach them on the day of my reservations to find out after spending 25 minutes in line that they had overbooked for my type of car, and did not have any spare cars available. The man who is helping me also mention that they had sent out a cancellation notice, which was not true. I did not receive any email or text message that they had canceled my reservation prior to showing up three days in advance. Consumers be aware that anytime they can drop your reservations without you knowing and you will not have a
Rental car even if you have a confirmation reservation.

Can't believe a rental car company would do this to their customers! August 23,2023.

They are a total SCAM! Upon check in they said there was a cancellation and offered us a "free" upgrade. They ended up charging us an extra $250 and would not reimburse us. Stay AWAY from this company.

NEVER attempt to rent from NU Car Rental. I made a reservation for 2 cars, pick up at Cancun airport. I received a call the day prior with directions how to call for my shuttle to pick me up to bring me to the cars.

They never picked up the phone and I tried calling the number they called me from and any other number I could find online, again with no answers.

Finally, I had to get my family to our resort so I paid a ridiculous price for a taxi. When I called NU Car Rental the next morning to ask why they did not answer the phone, they said I never called and was considered a no-show and cancelled my reservation.

This led to more expenses for obtaining a local rental car with a new company and another expensive taxi ride back to the airport.

Maui location.

Absolutely do not use this company. Period.

As I type this I'm waiting for an Uber to another rental place.

The shuttle was almost an hour late. When asked about the delay the driver said he'd been there and we mustn't have seen him. It was an empty parking lot.

After seeing the atrocious reviews about car quality (while waiting for shuttle, and calling only to be hung up on without a word) we asked to see the rental before signing the paperwork. The clerk LITERALLY THREW THE KEY FOB AT ME.

Like, actual assault threw the fob and told me to go find the car.

Don't do it yall. You will absolutely regret it.

Also, the car was absolutely disgusting. Giant salt stains I can only pray were from the ocean in all the seats lmao

Total SCAM! NU Car Rental added $80 for three days of insurance to my rental because I didn't have at least $500k of liability on my personal insurance. They were doing this to EVERY person picking up a car while I was there. Everyone was upset and vocal, but stuck in their SCAM. Then, a week after I returned the car, they charged me more than $25.28 for a Toll violation (25$ each + tollconsumption) at a date and time more than a week after I returned the car. I never used a toll road.

This company fast talks you through the process and shades the truth by telling you the daily rate as if it is the total rate for the rental period. Items are added on so buyer beware, they add the additional cost then get you to initial the charges as they rush you out the door. I ended up with about two hundred dollars of unwanted fees, my bad for not taking the time to read the fine print.
This company's appears to have trained their counter staff to limit the information verbally given on extra charges to imply the number they quote is a total instead of a daily rate.
Counter staff told me the cost of the toll package was eleven dollars and that their gas was cheaper so filling up with them was the best way to go. I returned the car with 5/8 tank expecting to pay for a fill up...you guessed it, full tank charge.
Shame on them for not being honest and up front, they took advantage of me but it wont happen again. Stay away from this rental car company, Do not patronize Nu Car Rentals under any circumstances, you are nothing but a mark to them.
DEN-*******

Phoenix airport location is not just off-site, you have to take 2 shuttles. First a bus to the rental car location (where the other companies are) and then go outside and downstairs to visitor parking (poorly signed) and wait at a bench (in the heat) for another shuttle. Waited 18 minutes for the second shuttle for which I spent the last 11 minutes on the phone (never answered) trying to find out when the next shuttle was coming. Overall took about 1.5 hours from when I landed to when I finally had a rental car (my last trip with another company took me only 45 min from gate to car). Spent a lot longer than usual at the counter for someone who already had a reservation.
On returning the car, you have to take 2 shuttles again as they do not take you to the Airport but back to the other renal companies' location to catch the bus to the airport. So again taking twice as much time.

Steer clear ~ pun intended. BOGUS sur-charges for cleaning on a car we picked up with a stain on the carpet, and for "dog-hair". How is that possible when we never had a dog with us ~ much less in the vehicle? Additionally, there was a suspension rattle we had to deal with all week long; wondering whether or not the car was fully road worthy. When I called to address the stain, they claimed to have video proof that it wasn't there from moments before we stepped in. I'd be curious to know the date and time stamp of that because, it simply cannot be. Additionally, as I said, there was no dog much less a pet of any kind, ever in that vehicle. We did have 6 females with long hair; if the interior makes long human hair hard to clean, how is that our fault or responsibility? I'd really like to know.

Date of experience: May 05,2023

They will steal from you,
CHARLTON P from the commerce NU rental stole a $300 fishing reel from me, after he checked in the truck.

I left my reel in the truck and 30 minutes later I went to go back and get it and it was "never found"
Customer service was absolutely miserable and they promise they don't steal.
On top of all the extra charges they hit you with they will STEAL from you!

Return invoice number DEN-*******

Do not do business here

I rented a car for 3 days and was charged $118.99. When I was picking it up, I informed the clerk that I might need it for an extra day and was told to call the company to extend the rent if I need to. I called the company on the last day to extend the rental, spent hours on hold only to have my calls dropped. I brought the car back 2.5 hours late and was charged additional $311.40. I wasted a lot more than 2.5 hours trying to reach customer service and charging the car 5 times (for less than 300 miles). When they give you the electric car, they do not inform you that a single charge does not last even a hundred miles. AVOID THOSE THIEVES!

The experience was terrible! I had booked one car by Expedia. I got an email that informed that I was charged $415.49 after I had got car. I was thinking it may be deposits. I did do anything. Another bill came the next day after car returned. It was $397.08. I was confused and told them I booked car by Expedia and all fee was already pay to Expedia. Then I got one adjusted bill, it was $ 265.49. They told me there was lots of sand, which charged me $150. We had driven to Zion national park, not any beach! How many sands we could bring to car?! There were not any floor mats in car. I do believe this was cheating. According to the bills from them, it's totally system cheating! This is first experience that I was charged by both car rental and intermediary company.
They don't deserve 1 start to be honest:
Never use Nu!

AVOID NU Car Rental. I Prepaid for a large 4wd vehicle in Denver, but when I arrived they did not have anything but a minivan! They finally found me a mini-Jeep Compass. I need to carry 4 people and 4 bags. Not even remotely an option. They rudely refused to refund the difference between the large on a the mini one (over $500). Never again. Avoid them!

Jenny C
Jenny C
Setagaya, Japan1 contribution

0

STAY AWAY! Dishonest sales person added huge additional fees.
Sep 2023 • Family
Expedia quoted a good price for a three day car rental from Nu Car Rentals at the airport in Denver. The sales person didn't explain I was to be charged for a full tank of gas to the tune of $95 although I only used 1/4 tank. He just said don't worry about filling the tank, just bring back as is. Also I told him I didn't want additional insurance. I was charged for the insurance anyway. He also told me I needed a toll pass, which I never had to use. He added all this to the contract and said, just initaI the very small print. I contacted the company to express my surprise from the Expedia quote annd their final charge and they said I initialed the agreement so tough luck.

Worst rental car experience ever. For Phoenix they advertise as a airport car rental service and charge accordingly but they are anything but that. Located off site of the car rental center and if you have an early or later flight be prepared for a costly Uber because they will be there to take the car back but you are on your own to get to the airport. Took forever to get there when our flight landed and even longer to actually get the car from the dimwit behind the counter. This place is an absolute scam for what they advertise and what you will actually get and get ready for hidden fees when you go to pickup.