NU Car Rental

I arrived to pick up my rental car in Salt Lake City, and was told: "We don't have any street legal vehicles in the class you rented." The person behind the counter refused to release the vehicle that I had rented, and said that I would have to upgrade if I wanted a vehicle. They further explained that since this was a high-demand time of year for rentals (during Sundance Film Festival), it would be difficult if not impossible to secure another rental. I was forced under duress to upgrade which blew my budget for my trip. I returned the vehicle early to salvage some of the expense. However, this incident cost me dearly.

This was a classic bait and switch tactic. After reading other reviews and noting the sheer volume of similar complaints (up to 62% of complaints are a ONE star!), I surmised that we don't need companies like this in business. Something must be done. Class Action Lawsuit anyone? I'm all in.

After returning the car, my wife received an email that NU Car was keeping the hold amount ($455) because of damages she incurred. She incurred NO DAMAGES. NuCAR eventually admitted this. We are still waiting to get the "hold" amount back nearly a month later. Smells like a scam to wear you out and stop persuing your money back. She's on the phone with them again this morning.

AVOID NU Car Rental. I Prepaid for a large 4wd vehicle in Denver, but when I arrived they did not have anything but a minivan! They finally found me a mini-Jeep Compass. I need to carry 4 people and 4 bags. Not even remotely an option. They rudely refused to refund the difference between the large on a the mini one (over $500). Never again. Avoid them!

This company fast talks you through the process and shades the truth by telling you the daily rate as if it is the total rate for the rental period. Items are added on so buyer beware, they add the additional cost then get you to initial the charges as they rush you out the door. I ended up with about two hundred dollars of unwanted fees, my bad for not taking the time to read the fine print.
This company's appears to have trained their counter staff to limit the information verbally given on extra charges to imply the number they quote is a total instead of a daily rate.
Counter staff told me the cost of the toll package was eleven dollars and that their gas was cheaper so filling up with them was the best way to go. I returned the car with 5/8 tank expecting to pay for a fill up...you guessed it, full tank charge.
Shame on them for not being honest and up front, they took advantage of me but it wont happen again. Stay away from this rental car company, Do not patronize Nu Car Rentals under any circumstances, you are nothing but a mark to them.
DEN-*******

Worst rental car experience ever. For Phoenix they advertise as a airport car rental service and charge accordingly but they are anything but that. Located off site of the car rental center and if you have an early or later flight be prepared for a costly Uber because they will be there to take the car back but you are on your own to get to the airport. Took forever to get there when our flight landed and even longer to actually get the car from the dimwit behind the counter. This place is an absolute scam for what they advertise and what you will actually get and get ready for hidden fees when you go to pickup.

I rented a car for 3 days and was charged $118.99. When I was picking it up, I informed the clerk that I might need it for an extra day and was told to call the company to extend the rent if I need to. I called the company on the last day to extend the rental, spent hours on hold only to have my calls dropped. I brought the car back 2.5 hours late and was charged additional $311.40. I wasted a lot more than 2.5 hours trying to reach customer service and charging the car 5 times (for less than 300 miles). When they give you the electric car, they do not inform you that a single charge does not last even a hundred miles. AVOID THOSE THIEVES!

I had a horible experience with Nu Car Rentals. I have rented cars many times in the past and never had these problems before. I'm not giving details because there are too many of them. Just don't rent from them. For one thing it ended up costing me a lot more $ than I had originally booked for. There are plenty of other rental car companies. Do NOT use this one!

NEVER attempt to rent from NU Car Rental. I made a reservation for 2 cars, pick up at Cancun airport. I received a call the day prior with directions how to call for my shuttle to pick me up to bring me to the cars.

They never picked up the phone and I tried calling the number they called me from and any other number I could find online, again with no answers.

Finally, I had to get my family to our resort so I paid a ridiculous price for a taxi. When I called NU Car Rental the next morning to ask why they did not answer the phone, they said I never called and was considered a no-show and cancelled my reservation.

This led to more expenses for obtaining a local rental car with a new company and another expensive taxi ride back to the airport.

Fraudulent Car Rental Company.
My $500 is still waiting to be reversed back onto my Credit Card.
Contacting State Attorney General

Maui location.

Absolutely do not use this company. Period.

As I type this I'm waiting for an Uber to another rental place.

The shuttle was almost an hour late. When asked about the delay the driver said he'd been there and we mustn't have seen him. It was an empty parking lot.

After seeing the atrocious reviews about car quality (while waiting for shuttle, and calling only to be hung up on without a word) we asked to see the rental before signing the paperwork. The clerk LITERALLY THREW THE KEY FOB AT ME.

Like, actual assault threw the fob and told me to go find the car.

Don't do it yall. You will absolutely regret it.

Also, the car was absolutely disgusting. Giant salt stains I can only pray were from the ocean in all the seats lmao

I've been in Costa Rica many times and because Adobe rental didn't have any rental I decided to go with this company which it was a horrible experience. We waited three hours to get the car while they were like four employees walking around there was only one guy taking care of all of the other customers, it was a long wait and when they decided to take care of us, the car took another hour because it wasn't clean for real I reserved it so it will be ready in time, they have no customer service training, the insurance was double than the car rental price and many unhappy customers in front of us complaining, it was unbelievable, don't recommend this company at all it ruined our fist day of vacation

I have rented vehicles for both business and for personal use for over 20 years but I have never experienced such unprofessional rental car service, ever. I reserved this rental car from NU on line because it was a low fare and was located in the Miami airport rental car facility. The location was not at the airport (this was deceiving, was off sight), check in was very slow with many hidden charges (website price point was deceiving), they didn't recognise our insurance so we had to purchase liability insurance (they only recognise 3 insurance companies for liability), the check out service was very slow (technicians crawled under the car, trough the car and brought a flash light into the vehicle, it was like they were looking for something specific and took ~20 minutes), the vehicle did have a scrape under the front bumper and the claim process was also unprofessional (damage to the underside of the vehicle was not visible, I think the damage was there previously, I didn't scrap a curb). Before you rent form this company, please read through all the fine print, there is a lot of customer risk built into this contract that you have to be aware of (this is not a forgiving contract like the main common rental agencies). I want you to be informed, please be very careful when renting from this company - the risk of additional / excessive fees and charges is very likely and the quality of service is very poor, I do not recommend using NU.

Steer clear ~ pun intended. BOGUS sur-charges for cleaning on a car we picked up with a stain on the carpet, and for "dog-hair". How is that possible when we never had a dog with us ~ much less in the vehicle? Additionally, there was a suspension rattle we had to deal with all week long; wondering whether or not the car was fully road worthy. When I called to address the stain, they claimed to have video proof that it wasn't there from moments before we stepped in. I'd be curious to know the date and time stamp of that because, it simply cannot be. Additionally, as I said, there was no dog much less a pet of any kind, ever in that vehicle. We did have 6 females with long hair; if the interior makes long human hair hard to clean, how is that our fault or responsibility? I'd really like to know.

Date of experience: May 05,2023

The experience was terrible! I had booked one car by Expedia. I got an email that informed that I was charged $415.49 after I had got car. I was thinking it may be deposits. I did do anything. Another bill came the next day after car returned. It was $397.08. I was confused and told them I booked car by Expedia and all fee was already pay to Expedia. Then I got one adjusted bill, it was $ 265.49. They told me there was lots of sand, which charged me $150. We had driven to Zion national park, not any beach! How many sands we could bring to car?! There were not any floor mats in car. I do believe this was cheating. According to the bills from them, it's totally system cheating! This is first experience that I was charged by both car rental and intermediary company.
They don't deserve 1 start to be honest:
Never use Nu!

They are a total SCAM! Upon check in they said there was a cancellation and offered us a "free" upgrade. They ended up charging us an extra $250 and would not reimburse us. Stay AWAY from this company.

Terrible communication. I was simply ripped off. I arrived at 5pm on a flight from SFO to San Diego with my good friends. We had a 4:30 reservation to get our SUV to begin our long weekend. We picked up our luggage, proceeded to take the shuttle to the rental facility. The second shuttle to the offsite office simply never came. Why? They closed the office at 5pm on a Thursday. No recourse, nobody to contact. They just closed. Shamelessly they and Hotwire stood by the fine print in the contract that deep within had the hours.

No car rental company I have ever heard of closes at 5 pm on on a Thursday let alone at a major airport. Not only was I embarrassed standing there within my friends to begin a weekend, but i had to spend a boatload at an on airport Avis. I've rented cars for thirty years and this is by far the worst experience I have ever had. I'm owed a refund at the least, and sn offset of the exorbitant overcharge I was forced to take as a result.

No words needed just a terrible company and a scamming one! They tried to scam us and when we asked how is that possible they asked us to leave without giving us the deposit back. We will sue this people! Big NO

I booked a rental car through Hotwire and had this horrible experience at the rental agency.

When I arrived to pick up the vehicle the attendant told me to email the declarations page from my insurance. She also told me that I must pay for the Toll system fee even though I had my own device to use.

Once she received the declarations page she indicated that I did not have enough insurance, my current coverage is $300,000/$500,000/$100,000 for Liability. $300,000 per person, $500,000 per occurrence, and $100,000 in Property Damage. This is the highest insurance coverage the carrier offers, there is no higher limit available. I also let her know that I had an umbrella policy, to which she said they did not accept umbrella policies.

I requested to see the policies where it indicated what the insurance requirements were. She provided a page that I have attached indicating that I needed to provide a $2,500 deposit if I was to decline the insurance and the Toll system fee. Mind you that the insurance that the rental company sells has a maximum liability of $75,000 and the one I provided is for $500,000.

I provided the credit card that I used to reserve the vehicle. The lady said that she attempted the charge and it was denied. I requested that she run it again and said she had to request permission to run it again. She said she ran it again and that it was denied.

I proceeded to call the card issuing company and was told that the charge had not been attempted. By this time the rental car attendant was helping another customer. Since I had the credit card company representative on the line, I tried to get her attention but she refused to even acknowledge me. I asked the person on the phone to please wait for a moment but the rental car agency lady simply refused to even look at me or help me in any way. I had to hang up with the credit card representative since I was getting nowhere with the rental car company and wait my turn.

Finally, it was my turn again and I requested that she run the card again, once again she said she had to ask for permission to run the charge again. She said she ran it and declined again. I requested a receipt of her running the card and she fumbled with the machine for a while and would not give me the receipt.

I then asked if she would run any one of my other credit cards to pay for the deposit, she said she had to call and get permission to do so. Out of frustration, I laughed, she kept saying she needed permission but she never requested permission from anyone. At that point she said I was laughing at her, I said I was not, I was just frustrated, but she was not going to have it, she told me to get out and that she was not going to rent to me because I was laughing at her.

I called and texted HotWire and they told me it was a non-refundable rate and I did not have the required insurance (which I have), so it was on me and there would be no refund processed.

Clearly the rental car company lowballs the rental rate and tried to upsell me services that I did not need and was not going to rent to me since I did not get any of their ridiculously overpriced items that I did not need.

Fraudulent Charges! Crooked charges not listed in contract. Totally crooked! J.M. Andrews *******139, any time.

Have rented here before through one of the cheap car rental aggregate websites. Had excellent experiences...until this one. Booked for $25.52/day. Arrived at 1:00, the time of my reservation, and they didn't have the car they'd slotted me for. Offered me a minivan. I didn't want to wait 45 minutes to an hour to get the intermediate car so I took it. Needed to extend my rental, and lo and behold, "Sir you have a minivan, it will be $35/day more than your current rate." Didn't matter I'd requested an intermediate and THEY made me have to take a minivan. So I went on their website and found I could again book an intermediate for $26.33/day. Called back, spoke to the same (alleged) manager, and was basically told tough crap, it doesn't matter. Will not do business with them again, which really sucks because their location staff is awesome, it's the corporate dolts that seem to really suck.

Made reservations for this location and this company last week as I approach them on the day of my reservations to find out after spending 25 minutes in line that they had overbooked for my type of car, and did not have any spare cars available. The man who is helping me also mention that they had sent out a cancellation notice, which was not true. I did not receive any email or text message that they had canceled my reservation prior to showing up three days in advance. Consumers be aware that anytime they can drop your reservations without you knowing and you will not have a
Rental car even if you have a confirmation reservation.

Can't believe a rental car company would do this to their customers! August 23,2023.

The whole nightmare started with shuttle after shuttle being packed and waiting over an hour to be picked up. When getting to the rental place after waiting in a crazy line the guy that helped us out was nice explained options clicked some boxes and we were off. It was very busy and there were super long lines and felt rushed, got in our car and left. The real story began after returning our car and getting the final bill. What was explained to us was not what we got. We paid an absurd amount for gas that was already in the tank we paid an absurd amount for tolls that was not explained to us and charged us an extra day when we were told we can return it a few hours later than that agreement, "It's not that big of a deal" is what we were told. They will nickel and Dime you to death. Look at all the reviews and make up your own mind or roll the dice.

BEWARE! If I could give this zero stars I would. They make it look like it's such a good deal, but it's a bit of a scam. First, you have to guess how to get to them. They are not in the FLL Rental Center and they are not listed with the other off-airport companies. You must call the number and wait on hold to get that info. We waited for 40 minutes for the shuttle to show up. Then at the office, they have all kinds of hidden charges. My insurance covers rentals for sure, but they told me I had to pay for "Loss of services" insurance to rent the car. They said that covers me incase I need a loaner. Why would I need a loaner when I'm renting to begin with? So I ended up paying what I would have paid for another much more convenient option at the airport. The person at the office was condescending and arrogant. He told me they were upgrading me to a larger car. I didn't want a larger car, I wanted a small car. He told me I was "unbelievable, because most people are grateful when we give them an upgrade." Those were his exact words. You can't use your own Sun Pass, but you can pay them $15 a day for their Sun Pass. Never had that before. It was just a horrible experience. Read the fine print if you use them, but better yet, rent from someone else.