Jennifer S.

Steer clear ~ pun intended. BOGUS sur-charges for cleaning on a car we picked up with a stain on the carpet, and for "dog-hair". How is that possible when we never had a dog with us ~ much less in the vehicle? Additionally, there was a suspension rattle we had to deal with all week long; wondering whether or not the car was fully road worthy. When I called to address the stain, they claimed to have video proof that it wasn't there from moments before we stepped in. I'd be curious to know the date and time stamp of that because, it simply cannot be. Additionally, as I said, there was no dog much less a pet of any kind, ever in that vehicle. We did have 6 females with long hair; if the interior makes long human hair hard to clean, how is that our fault or responsibility? I'd really like to know.

Date of experience: May 05,2023