Novant Health

We went to Novant in hopes of receiving help. However, my daughter left crying because her physical feelings were completely invalidated. The doctor was rude and dismissive. We paid for the copay and then received another large bill a couple of days later. An absolute waste of time and money.

I have tried to call Novent health about Charlotte ENT in Pineville, the wait time is approx 20 minutes for someone to answer, it takes them hours to return your call, this is disgraceful and terrible customer service, I will ask my doctor to send me to another healthcare provider,

I received a letter from collection stating I owned 25 dollars to novant health.I never received a bill from them when I called to ask they said O.O what.I just received a bill today for another visit that I got on June 29 telling me It was due on July 5.That's great billing,please get some proper help there.I sent out that bill on July 1 for 147.47.Just because it take you long to process doesn't mean you can abuse us billing us over and over.You should appreciate your customers and fix the issue.

I was just in the hospital and I was discriminated by my color the nurses. Were saying it's always the black people the doctors were rude they put lies in my chart. They left throw up on my floor for two days and never cleaned it up. They would hang up and not answer the call bell and showed no empathy. The drs were judgmental before even getting to know my symptoms. I. Called for my meds to be bring in they took two hours and lied and said they were busy and I walked out my room and seen them laughing and talking about me being black this was the worst experience. They lied on my chart they were no help at all. I asked for a manger the manger came in with a attitude the manger showed no empathy in my situation this hospital needs to be reported they are racist and killing people they don't care about anyone if you are black and will sit and talk about you and mistreat you

I called to make an appointment for a check up about some on going problems and a rx refill. I was mislead into believing that I was due for a physical. Physical missed much. No flu shot, cut meds when shouldn't, prescribed a med I can't use due to interactions, med needed not prescribed, sent to cardiologist when not needed. Insurance denied because I was not due a physical. Office says that the words "check up" and "physical" are the same. I only wanted physical if it was due and was not the reason for call to make appointment. Told I have to pay $450 and I didn't even get my problems taken care of. Worst office visit ever. I got scammed! Update: Novant admitted to their mistake and resubmitted the visit as a normal office visit and insurance covered it.

Novant Occupational Health, Hickory Branch in High Point the absolute worst service ever. The Occupational Dr, William Keller should have his license revoked. Be blatantly wrote an ineffective letter for my workman's compensation claim that was quickly rejected after he claimed he didn't know how to write it and would not rewrite it. This is my second complaint against that office and I'm sure there will be more?

I am a self pay cash patient which means you pay cash at the time of service and because of this, you get a discount. I had two visits to Novant Orthepedics where I paid my quoted amount at the time of service in full. A month later I received two more bills charging me more money which virtually took away the discount that I was suppose to receive. Totally unethical to go back for more money from me because they did not charge me enough at the time of my visit. I think that is there mistake, not mine so why I am responsible for it. And on top of that it took me three phone calls and four months to get a final answer about my bill from them. I will never go to another Novant health facility. If nothing else, their customer service is beyond awful. Beware!

I visited Lexington Primary Care on 5-24-2023 for a wellness visit. I attempted to complete the questions on my forms before the visit but was unable to save because I refused to answer some of the personal information that had nothing to do with the visit. I was handed a clip board upon arrival and again I did not answer some of the dumb questions. I later checked my chart and found the questions had been answered for me which were not my answers. I filed a complaint on my chart and later received a phone call from a female who stated she could not help me but would have a patients advocate call me to discuss this. I still have heard nothing and find that it is a shame your answers are completed for you and what I would consider a fraud! I will be filing a complaint with the Medical Board if I have not heard from Novan by tomorrow which will be over a week!

I think my headline says it all. They do not care about their patients, the patients needs, concerns, they dont care about healthcare, its an assembly line, they just want to take your money and dont deliver anything even close to qulality healthcare. They never answer phone, do not return calls, dont have appts available for months, and on and on. I am convinced everyone that works for company just simply does not care. If you value your health use anyone BUT Novant!

I had taken wellness appointment and FPA had no other patient, she started checking my hands, shoulders and asked if I have any pain anywhere, I informed on pain in shoulder, she made note of it in her reports, then wellness visit was billed as illness visit stating left shoulder pain is not part of wellness visit.No medication was prescribed for it, neither I was looking for it
NOVANT is running scam, beware of them and don't go to their facilities if you have other options

Eugene Wang Tried to convince me I was a drug addict with nerve damage when in reality I had a pinched nerve in my lower back. Which I also told him at the start of the meeting I thought it was a pinched nerve and he then circled around and focused on the fact I have 2-3 beers every 4-6 days and tried to convince me it was nerve damage and prescribed me withdrawal medication. Which of course did nothing and since then I have been doing a significant number of lower back stretches and the burning in my thighs has since ceased.

I have been a patient at Novant Family Practice for several years. They are terrible about getting you an appointment when you need it! They refer you to go to ER! When you call they say, "we don't have any appointments available" I'm done with this! My records are pulled and I'm going where a practice puts patients first! Marla Bumgardner

I use to work for them. The organization on a whole is consumed with profit margins with patient outcomes and experience being low on the list. I've actually heard administrators say exactly that in meetings. Employees are a revolving door easily replaced regardless of experience. It is top-heavy with administrators skimming the profits well they cut every aspect of actual patient care. It is the epitome of what is wrong with the corporatization of Medicine.

The experience I had with the emergency room recently was extremely horrible. Someone that comes in writhing with pain and lying on your floor crying should be attended to immediately! Got there at 2:30 am and stayed in waiting room until 6:00 am with excruciating pain calling out for someone to please help me. Staff walked by like I was not there. The care once I got in was no better. I will never recommend this hospital to anyone. Furthermore, I will tell anyone that will listen how horrible your hospital is.

Thomasville Hospital is nice and clean, but one PA in there, her name is Ridalyn Gonzalez Nzewunwah pescrible some medicine almost killed me, got me almist have heart attack, how the hospital have this kind of PA

I would like to thank nicole and Gina for they help today they went above and beyond they are both RN great work loving so sweet

I am a VP of clinical operations RN who works with a local Assisted Living and called medical records for assistance for a new resident that moved into our community and was looking for H/P and med list from his primary care Dr Gary Summers. The medical records staff member on the phone was so rude and cold and just kept repeating the fax number to me and kept repeating it to me and not allowing me to speak at all. I am glad I know this is how you help facilitate continuous care across medical facilities for our seniors. Great job on a bad first impression for to give to a very influential senior representative for a large company.

Novant has been, overall, extremely unhelpful. They made me jump through hoops for an itemised bill, did not offer any bill relief options, and were more than happy to hear about my financial struggle. I am at the point where I literally put into my medical ID to never bring me to a Novant facility.

They sick bad doctor $#*! then kiss NY $#*! go to hell drop dead you killer's they kill black people only black people

ALL THEY CARE IS FOR YOUR MONEY. THEY CHARGE OUTRAGEOUS FEES. THERE IS NO CONTROL OVER THIS. HOW DO YOU KNOW WHAT SERVICES THEY PROVIDED? IT'S CHEAPER TO DIE THEN TO DEAL WITH NOVANT HOSPITAL.

Tests say I am having a heart attack and I have been left in a hallway for 9 hours. It's disgusting the mistreatment of patients

You'll get an undisclosed "Facility Bill" from Novant approximately 30-45 days after your visit that is not covered by insurance or applied to your deductible. Essentially you're being charged $25 for the privilege of walking through the front door to see your Doctor.

I was told that I needed to wear a mask into the facility to have blood work done. I entered, put on the mask, and went back to the lab. There I find the technician with no mask on!
Also why the hell do you send out 6 notifications for a full panel blood work results? This is borderline harassment. 1 time will do just fine.