Novant HealthReviews 57

There's a cap on medical malpractice requirements and you must pay another doctor to testify in NC. There is also a cap so you will spend more money than get, so no one will take the case. Therefore the hospital and doctors can kill you with no recourse. No medical malpractice insurance needed for doctors either. And now a family member is dead because numerous doctors ignored signs that I now found out should have been known.

I underwent retina surgery at Novant Health Charlotte NC Outpatient on April 10,2024, and while I have no complaints regarding the medical care I received from my doctor and the nursing staff, my experience with the billing department has been extremely frustrating.

I paid a co-pay of $919.00 on the day of the surgery, only for my insurance provider, Humana, to pay the entire bill on April 29,2024. Novant Health has acknowledged that I am owed a refund of over $800 due to this overpayment. However, as of October 15,2024, I am still waiting for this refund.

Despite my consistent efforts to resolve this issue—calling every two weeks, faxing the necessary receipts from Humana, and emailing proof of payment—I have seen zero progress. I even participated in a conference call with both Humana and Novant Health, yet the refund remains "in processing." It is disheartening that a healthcare provider can process a payment in less than six minutes but takes over six months to return funds owed to a senior patient living on a fixed income.

This experience serves as a warning to others: while the medical care may be satisfactory, be prepared for potential headaches with the billing department. Timeliness and customer service in this area need significant improvement. I hope Novant Health addresses these issues to ensure that future patients do not face the same challenges I have encountered. I am more likely to have Godo show up then the overpayment. Here's hoping for a Christmas Refund Miracle.

Security is a joke at your Mt.Pleassnt hospital. My husband was admitted and treated in your emergency room. The clinical staff was superior, but I did not feel safe sitting in the lobby. You were security officer, a tall, thin, young, black man was completely sound asleep the entire time.
Then he got up and left.
My husband was admitted to the fifth floor and was there through an entire weekend.
When I would come visit him on the weekend your main entrance security guards, two different gentleman were each sound asleep, one on Saturday, one on Sunday.
I simply walked right by them got on the elevator went up to the fifth floor. What is wrong with you people!
It's a hospital for God sakes.

I want to Thank all the Staff's at the Hospital.
For being so nice,kind,generally patient with me.
You all are great!

We went to Novant in hopes of receiving help. However, my daughter left crying because her physical feelings were completely invalidated. The doctor was rude and dismissive. We paid for the copay and then received another large bill a couple of days later. An absolute waste of time and money.

I have tried to call Novent health about Charlotte ENT in Pineville, the wait time is approx 20 minutes for someone to answer, it takes them hours to return your call, this is disgraceful and terrible customer service, I will ask my doctor to send me to another healthcare provider,

I am writing to express my deep concern and dissatisfaction regarding a recent experience at Novant's facility located at 1900 Randolph, Suite 300 - Charlotte, NC This event, has left me profoundly disappointed. During my last night's sleep study appointment while I was sitting on the bed ready to begin it, I was presented and informed, at the last moment, via a written legal disclaimer form, that the CPAP machine being used is part of a June 2021 recall. (See attachment)

It is disconcerting that such critical information about the safety and reliability of the equipment was only disclosed at the eleventh hour, right before the sleep study. This lack of transparency is not only inconvenient but also poses serious health risks to patients relying on these machines for their well-being.

Furthermore, the inclusion of a legal disclaimer adds insult to injury, creating an impression that Novant, this facility and the professionals conducting the study are attempting to absolve themselves of responsibility rather than proactively addressing the issue, for which they have almost three years to resolve. Patients deserve to be informed about potential risks associated with medical equipment, and it is Novant's responsibility as a healthcare provider to prioritize patient safety.

I called to make an appointment for a check up about some on going problems and a rx refill. I was mislead into believing that I was due for a physical. Physical missed much. No flu shot, cut meds when shouldn't, prescribed a med I can't use due to interactions, med needed not prescribed, sent to cardiologist when not needed. Insurance denied because I was not due a physical. Office says that the words "check up" and "physical" are the same. I only wanted physical if it was due and was not the reason for call to make appointment. Told I have to pay $450 and I didn't even get my problems taken care of. Worst office visit ever. I got scammed! Update: Novant admitted to their mistake and resubmitted the visit as a normal office visit and insurance covered it.

I was just in the hospital and I was discriminated by my color the nurses. Were saying it's always the black people the doctors were rude they put lies in my chart. They left throw up on my floor for two days and never cleaned it up. They would hang up and not answer the call bell and showed no empathy. The drs were judgmental before even getting to know my symptoms. I. Called for my meds to be bring in they took two hours and lied and said they were busy and I walked out my room and seen them laughing and talking about me being black this was the worst experience. They lied on my chart they were no help at all. I asked for a manger the manger came in with a attitude the manger showed no empathy in my situation this hospital needs to be reported they are racist and killing people they don't care about anyone if you are black and will sit and talk about you and mistreat you

Thomasville Hospital is nice and clean, but one PA in there, her name is Ridalyn Gonzalez Nzewunwah pescrible some medicine almost killed me, got me almist have heart attack, how the hospital have this kind of PA

I am a self pay cash patient which means you pay cash at the time of service and because of this, you get a discount. I had two visits to Novant Orthepedics where I paid my quoted amount at the time of service in full. A month later I received two more bills charging me more money which virtually took away the discount that I was suppose to receive. Totally unethical to go back for more money from me because they did not charge me enough at the time of my visit. I think that is there mistake, not mine so why I am responsible for it. And on top of that it took me three phone calls and four months to get a final answer about my bill from them. I will never go to another Novant health facility. If nothing else, their customer service is beyond awful. Beware!

I would like to thank nicole and Gina for they help today they went above and beyond they are both RN great work loving so sweet

I received a letter from collection stating I owned 25 dollars to novant health.I never received a bill from them when I called to ask they said O.O what.I just received a bill today for another visit that I got on June 29 telling me It was due on July 5.That's great billing,please get some proper help there.I sent out that bill on July 1 for 147.47.Just because it take you long to process doesn't mean you can abuse us billing us over and over.You should appreciate your customers and fix the issue.

ALL THEY CARE IS FOR YOUR MONEY. THEY CHARGE OUTRAGEOUS FEES. THERE IS NO CONTROL OVER THIS. HOW DO YOU KNOW WHAT SERVICES THEY PROVIDED? IT'S CHEAPER TO DIE THEN TO DEAL WITH NOVANT HOSPITAL.

I visited Lexington Primary Care on 5-24-2023 for a wellness visit. I attempted to complete the questions on my forms before the visit but was unable to save because I refused to answer some of the personal information that had nothing to do with the visit. I was handed a clip board upon arrival and again I did not answer some of the dumb questions. I later checked my chart and found the questions had been answered for me which were not my answers. I filed a complaint on my chart and later received a phone call from a female who stated she could not help me but would have a patients advocate call me to discuss this. I still have heard nothing and find that it is a shame your answers are completed for you and what I would consider a fraud! I will be filing a complaint with the Medical Board if I have not heard from Novan by tomorrow which will be over a week!

I went to see a psychiatrist at Novant Health Psychiatric Medicine with Dr. Sirajuddin Ismail. I drove 30 minutes ro appointment. I did not realize my financial assistance had expired a week prior so they wanted money up front. I advised I did not realize my financial assistance had expired and wasn't aware of no estimate. Now I suffer from a mental illness and on this day I was in dyer need to see my psychiatrist.supervisor didn't even care and said I can't be seen. Even though I'm in the middle of a new diagnosis and I'm in the middle of recertyfing my financial assistance. Again no one cared. She was NSTY AND NOT EMPATHETIC at all. I sat in the parking lot for 45 minutes already depressed and having a bad anxiety attacked. Already severely depressed among other severe symptoms. I emailed my psychiatrist last week and I received NO response. I explained to him why I wasn't at the appointment even though he came out of his office and looked right at me. I explained to him my symptoms and severe depression. This dr. Still until this never never even responded to me. It has been 5 days. So he ignored my message. So NO DRS DO NOT CARE IF YOU JUMP OFF A BRIDGE….if you don't have money to pay now they turn you away. Who turns a mental illness pt away….who does that…especially with bipolar. I already have my lawyer involved. This was the worst experience ever. No other office has ever treated me this way and they have been understanding and showed empathy. So our healthcare has totally gone to hell…no one cares. I been trying to get help for over a year but too money hungry. Very very sad….no one can believe they actually turned away a patient who was having a panic nd anxiety attack. Now I see why we have so many mental illness patients out in the street or committing suicide because these greedy dr´s don't want to help and really don't care….SO THANK YOU NOVANT FOR TREATING ME LIKE GARBAGE AND MAKING MY TRIGGERS WORSE….

Eugene Wang Tried to convince me I was a drug addict with nerve damage when in reality I had a pinched nerve in my lower back. Which I also told him at the start of the meeting I thought it was a pinched nerve and he then circled around and focused on the fact I have 2-3 beers every 4-6 days and tried to convince me it was nerve damage and prescribed me withdrawal medication. Which of course did nothing and since then I have been doing a significant number of lower back stretches and the burning in my thighs has since ceased.

Last Friday I took my son for his follow up to see Dr Maxine Eikani. This was our second visit. Well as she is reviewing his chart she asks, "Why would family practice and let alone an Np change my meds for your son? " Well, first off I am also an Np and my family as been seeing this Np for several years. She works at Lakeside Primary Care. She has always been very thorough and provided good care to us. I took my son there because he needed help and what was she to do, turn him away? No she tried to help. Well, I am an Np who took offense to her comment. Why would a professional who doesn't know me insult another provider who go she doesn't even know? The provider we see is named Kathleen Mishak and for those of you who want someone who will take care of you, please go see her. I'm not typically one to leave a negative review however this is a piece of why are healthcare system is broken. Aren't we all supposed to work together. As a nurse practitioner this really bothered me and in fact insulted me. Now, I will have to seek out another pediatric pulmonologist because I cannot see someone who disrespects someone who go I completely trust in helping my family. Sorry for the negative review but this provider needs to wake up and rather than insult work together with other clinicians to help our failing system. One disappointment provider.

Tony and Lisa R, on the 7th floor are the most disrespectful employees. Lisa feels that because she has a little bit of authority that it can't be stripped from her, but you can Lisa. When you treat people like they are less than, while working in the hospital is insane, or any position in the medical field. Just because you studied does not mean that you have a gift. Learn to treat people of all races, sex, and religions, with respect Lisa R. I will never come to this location again, I will go back to Matthews. In the future when you have a law or rule setup in a hospital, make sure that you are able to provide proper documentation before a visit, and also have it present in the hospital. Before you treat people like crap for Novants lack of information provided.