kandice h.

I am a self pay cash patient which means you pay cash at the time of service and because of this, you get a discount. I had two visits to Novant Orthepedics where I paid my quoted amount at the time of service in full. A month later I received two more bills charging me more money which virtually took away the discount that I was suppose to receive. Totally unethical to go back for more money from me because they did not charge me enough at the time of my visit. I think that is there mistake, not mine so why I am responsible for it. And on top of that it took me three phone calls and four months to get a final answer about my bill from them. I will never go to another Novant health facility. If nothing else, their customer service is beyond awful. Beware!