Sydney P.

This is probably the worst place you can go! I needed psychological therapy to deal with my anxiety and ptsd and was encouraged to do an outpatient therapy program which should have been covered. Skip forward months later with an almost $1000 bill which I shouldn't have had to begin with, and now I'm trying to figure out why something that should have been covered wasnt. Well then my insurance pays for it and then requests a refund, pays for it some more and requests another refund (they're horrible too) and finally they say that if it was supposed to be covered then the medical provider at Novant must've coded it wrong. But for the next 3 months and HOURS of calling trying to get the Insurance and Novant to 3 way call and just SPEAK WITH EACH OTHER, I finally suck it up and apply for financial assistance. Wait for weeks on that and receive a notice and phone call from a collection Agency. I call Novant to see why in the heck they send it to a collections agency when I'm trying to apply for assistance and it turns out after weeks... they never send it to the financial department. Skip forward to a couple hours later cause now I lit a fire under their butts only to receive notice that my bill wasn't expensive enough for them to assist. Oh and just a little extra something to top the cake, I called the therapist to ask for an explanation and his response was "we don't actually take care of you anymore after you leave our program, so yeah." What BS. Avoid at all cost unless you want to spend hours on the phone and still get nowhere, spend money you weren't supposed to in the first place and get dropped like a hat the moment your treatment is done. Might as well have just dealt with the suicidal thoughts and anxiety cause dealing with them sent me into relapses and I still owe money I shouldn't owe.