Nordstrom RackReviews 574

I am extremely disappointed *******@Nordstrom. My daughter ordered a Father's Day gift (Order #*******)—not only was it never delivered, but it never even shipped! It just sat in their warehouse. There were no proactive updates, and there was no real help from support. Is this the new standard of "premium" service? I had to follow up and was met with empty apologies and no help. No escalation, no compensation, no care. Disappointing experience. I won't trust them again for important dates.

I've always had positive experiences with Nordstrom, but unfortunately, this recent purchase fell short of expectations. I bought a Marc Jacobs purse as a Mother's Day gift for my wife, thinking it would be brand new and pristine—especially given Nordstrom's reputation for quality and customer care. However, upon opening the package to inspect the item, I discovered that the purse had been previously used. Inside, there were multiple receipts left by the former customer, which clearly indicated it had been returned before being sent out to me. This is extremely disappointing. As a loyal customer, I expect Nordstrom to uphold higher standards, ensuring that all items listed as new are thoroughly inspected before resale. The fact that this transaction occurred reflects a lapse in quality control that is simply unacceptable. I trusted Nordstrom to provide a flawless shopping experience, and this incident has left me frustrated and hesitant. I hope Nordstrom takes steps to prevent such oversights in the future

I had 2 dresses I was returning. 1 to Macy's and 1 to Nordstrom Rack. I messed up the labels and didn't realize it until I received 1 dress back from Macy's. Thank you to them! I contacted Nordstrom and they said it's in their return policy that if something is sent to them in error, it will not be returned. I think this ridiculous that a billion-dollar company can't return something. So I'm out $100. They said it's recycled. So, I'm guessing, it's in a landfill or an employee has it. Both are unacceptable. I won't be shopping with them any longer.

Nordstrom Rack uses OnTrac shipping which is notorious for "losing" packages. My package was "lost" but this was only determined after I repeatedly contacted Nordstrom Rack via their customer service chat and phone number. I was able to get a full refund by calling their number and clearly explaining my situation, however, I can only imagine the number of customers that wouldn't advocate for themselves in that way due to a variety of reasons. This would lead me to believe there are many NR customers which do not receive their purchase yet NR still profits. Seems clear that NR cares about profit far more than their reputation and/or customer satisfaction. This being said, I'd shop at NR only in-person at an actual storefront, never again online.

I ordered three items that were listed on the website and charged for the items and shipping. 3 days later, I get a message saying that my order is cancelled because the items are not available, and that I will get a refund in 7-10 days. This company is playing games with people's money. We'll see what kind of refund I actually get...next week!

I purchased a $650 bag that was delivered to the new store in Omaha. I picked up the bag which was in a shipping box and when I got it home to open it up, I realized they sent me the wrong bag. The bag they sent me was not my style at all and $200 less than the bag I ordered and wanted. I contacted customer service which is the worst CS I've ever received. They wanted me to pay an additional $650 to send a replacement. When I told them no...they can send the replacement once I return the bag they insisted on getting my Credit Card info to "hold" just in case. What?! This business is a scam.

Shoes was uncomfortable, it's difficult to say if it's comfortable at all unless you wear it all day. Worn it once and they refused to take it back. I just won't shop at this store anymore. If I could rate them a zero I would!

I placed an order 2 weeks ago the tracking showed out for delivery for 8 days, never showed up when I called customer service that was a joke! Don't order online!

Michelle Salatorie was the most rudest employee of Nordstrom Rack in years she is very fake and has showed nothing but favoritism in the work place she is rude and I will never shop here again! She is lacking leadership and should be written up with her nasty attitude

Order: 1 pr sandals that didn't fit (84.22) Returned within hours. Charged almost $10 for emailed shipping label for return and another 10 for shipping. Total refund 64.12! NO EXCHANGE POLICIES/ $20 to try on a pair of sandals. Worst company I ever purchased from. NEVER AGAIN

I bought a face product & it's a sample size. Very disappointing. I'll be very cautious buying from Nordstrom rack if I even shop with them again.

Horrible quality, zero! One time use… anything I bought was one time used and trash! I won't do shipping there anymore!
Low quality…

If you change your mind on an order you only have one hour to get a refund, according to the customer service person. No where online or on my email receipt does it state that. It states that there is short time to cancel. I tried to cancel after 5 business hours and they wouldn't budge.

Unorganized store at Millenia and unhelpful rude cashiers with terrible selections. Will not be back.

Update from last review. My order appeared at my door 2 days later. I don't mind the delay but the notification I received that my package was delivered came 2 days in advance. Was afraid my order was stolen.
The package and products arrived well packed and in perfect conditions. I am so happy his situation was cleared. Next time, i will consider shipping to your closer store.

Sarah was very helpful with my return. She was quick and afficiant but most importantly she had excellent customer service!

I placed an order for 5 items late 12/27. In looking at an email next morning I realized that PayPal had defaulted my shipping address to a previous one (in another state). I got on chat and was told 1 item had shipped and there was no way to reroute it. They put in a request for refund due to being unable to reroute. I asked them to change the address for the remaining 4 items. They could not. I asked to cancel unshipped items. They could not. I was advised to call when I received tracking. I did. Could not reroute 4 items. Placed refund request. Just received email that 1st request was denied…Guessing same 2nd…

Do yourself a huge favor and don't order anything from this site. It has. Nothing to do with the REAL Nordstrom. They'll take your money but never ship anything. Good luck trying to get customer service or anything. It's practically non existent. How this site is allowed to post and conduct business by these social media sites is beyond me.

Last Christmas 2022, I placed an order for a gift and they cancelled it 8 days later- so I was out a gift 3 days before the gift exchange. I should have learned! This year, 2023, I ordered Men's Ugg boots for my son on 12/9/23, and on 12/14/23 I received women's waterproof walking boots instead. I am DONE with this company. Their online customer chat showed no care and typos.