Nordstroom has a rating of 2.6 stars from 749 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Nordstroom most frequently mention customer service, credit card, and next day problems. Nordstroom ranks 7th among Department Store sites.
At 1st I had some issues receiving a cologne purchased from Nordstrom.com which was intended as a birthday gift for my friend, and I was unsuccessful in getting the situation resolved using the normal route of emailing Nordstrom's customer service. Once the right contact noticed my situation and got in touch with me from Nordstrom corporate, Nordstrom worked with me very well to resolve my issue fully. I am grateful for their kindness and the length they went to help me-- they really went above and beyond in the end!
Nordstrom is using a unreliable 1 star delivery service - T Force - that never delivered my package. They marked it as delivered at a locker at exactly 8:36 PM, but never delivered it. My building has cameras that were able to show no delivery service entered the locker room around that time. And they marked as delivered. An outrageous lie. Lost about 2 hours between chats, calls and my building office trying to figure out where the package was. Nowhere. Still in T force truck for all I know. Nordstrom should not work with such an unreliable service. It is a shame.
Their website is easy to navigate and use. They offer free shipping and returns on practically everything, and most beauty purchases also come with free gifts. I've never received a damaged or broken item in shipping, Nordstrom packages their items really well (and they tend to include coupons which is always a bonus). Best of all, Nordstrom's website is fantastic with price-marching other retailers. So if you find the item cheaper at Sephora or MACY'S, you can skip the hassle of paying for shipping and simply get it at Nordstrom. Win-win!
Nordstrom has a wide variety of brands, but the prices and the shopping experience on the site make me prefer purchasing at other businesses. However, the biggest reason I shop at Nordstrom is if I need something nice for an event coming up - when I'm short on time and willing to spend a bit more on an outfit.
I got the following dress from Nordstrom.
Products used:
Black dress from Naked Wardrobe
Love Nordstrom! They carry everyday affordable brands as well as higher end brands. They price match, so you can be sure you're always paying the lowest price for everything! And if you haven't been apart of their preview sales or their end of season sales, set yourself a calendar reminder! You can literally get the hottest items for 40% off before they hit the shelves!
Convenient payment. Courier delivery on time. And of course the wallpaper really liked the price too. Thank you very much. Already recommended your store to a colleague
Since I am on here, I think I should write a short review for Nordstrom as I shop at Nordstrom on a weekly basis. Three things I really love from my shopping experiences with Nordstrom, free shipping, free alteration service (if you are level 4 and up) and hassle free return policy. Their customer service is not the best but definitely should be rated as one of the best.
Variety of stuff. I found everything here and liked that my shopping was fast and complete. Highly recommended!
L like this brands... this brand look different... and the shipping is very fast... i want to buy this...
I love shopping at Nordstroms because there is always something new to discover and I can always find clothes that I love on sale. I definitely feel like a valued customer after receiving such personalized service.
Have had bad experience with online shopping before.
But I bumped into this site and found some nice looking gents costumes.
Ordered for a pair for my fiancé on his birthday and that has left a lasting impression.
Top and elegant attires
I have been shopping at Nordstrom on and off for decades. Even though I find their customer service unparalleled, I usually find better prices elsewhere. This is why I tend to shop there less and less. They price match, but the number of such stores excludes many famous retailers like Lord and Taylor or Saks Off 5th Avenue. The best prices are during their anniversary sales.
"Just received my Nordstrom order. I purchased skin care products from the Philosophy brand and got a free gift with purchased which I wasn't expecting and I loved it. Shipping was very fast. It was suppose to be here on Friday, June 22ed and I received it on Wednesday, June 20th. Plus, it was free shipping. I will definitely purchased from them again. Everything arrived nicely packaged and it was fast. Very excited to have received my product earlier than expected. "
I really like this brand it looks better than the other I hv seen and also the shipping cost is not too bad
It was a bad service
I wanted to use the 40% off but code but then the system somehow didn't apply it and I was charged full price. I tried to cancel or modify my order within seconds after receiving the confirmation email
Tip for consumers:
It was terrible
Products used:
Cosmetics
Nordstrom.com always has a huge selection and good quality, and many items on sale. Even if you are a hard-to-fit size, there is usually something that will work. Their inventory is huge. Service is great.
I always think Nordstrom is the best. I love their return policies and free alterations.
Granted, they will never be as good as custom clothes. But, the price certainly gives a lot of "bang for your buck".
"Nordies" has been, and is, a favorite store, and continues to produce eye-catching products. Equally noteworthy are the myriad lines of clothing--from designer to plus-size--and always offers upscale cosmetics on. Reluctantly, I did not award 4-stars because while I consider Nordiestop-level, replete with free-shipping and "no-questions" returns, clothing-quality has diminshed considerably in the last decade. This is probably due to competitive-pricing offered by Nordies which seems accomplished by (too) extensive, overseas manufacturing. Sadly, the trend makes it difficult to shop Nordies as frequently as was my previous and preferred practice.
I recommend Nordies, however caution online purchasers. Sometimes photos of merchandise do not relay the truth of presented products, "item description" notwithstanding.
The shopping experience was good, but it took very long to get the product. Also I was expecting better in terms of product quality. Hopefully they will address these issues and improve for greater good.
I got absolutely great service from the Nordstrom Flagship store during my shopping visit to the store in july 2022. The merchandise in the mens section was truly terrific. A lot of stuff i would never find in my base in London. All the staff in menswear were very courteous and professional. Quite unusual for big NY stores who seem to have very little time for customers, especially foreign ones. I must mention Lauren Hlavaty the store manager. He was exceptional. I bought a shirt and it was altered by him as promised within 30mins and i was on my way. Excellent finish as well. All with a big smile and total commitment to the customer.
I shall be back shopping there again soon.
O. O
Nordstrom worked with me management and corporate to resolve these matters. They were very pleasant, courteous and professional which I'm thankful for because I been shopping with Nordstrom.
I been have a problems fined my receipt. I call customers service so many time but no one cant help me. But i want to the store and sofla rangel help me with in 2 minutes. Thank you so much.
Always wonderful to visit the store and like to say they have best variety of wear is something different. And the thing which I like is customer service.
I usually do my shopping on Shopbop or Revolve but since Revolve doesn't offer a proper price matching anymore I tried to go on Nordstrom and well I'm not disappointed! Their customer service is great and they offer price matching which is also great. It took about 5 min to refund me the difference, really prompt service. Also, I like the range of clothing they offer (compared to Revolve which clothes are mostly overpriced and not so good quality). They also have great gifts with beauty purchases. The main downsides are that they don't offer a first order discount code and also their international shipping with borderfree is too expensive.
But other than that I would recommend this website for US customers (international customers not so much).
What I love about Nordstrom is the wide selection of hip products that they carry at good prices. They ship quickly and every time that I have had an issue, their customer support has been quick to fix the issue!
Believe it or not it help a lot to tell us the right decision before choice something... so if you guys wanna help try this
Nordstrom is a store you know you will find good quality and love when they have there special sales twice a year... All things bought from Nordstrom have been superb quality... They are times where service can be slow but they make up for it when you ask god help... Another great store to shop for the Holidays
Free shipping. Free returns. All the time. Shop online for shoes, clothing, jewelry, dresses, makeup and more from top brands. Make returns in store or by mail.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.