Their website is easy to navigate and use. They offer free shipping and returns on practically everything, and most beauty purchases also come with free gifts. I've never received a damaged or broken item in shipping, Nordstrom packages their items really well (and they tend to include coupons which is always a bonus). Best of all, Nordstrom's website is fantastic with price-marching other retailers. So if you find the item cheaper at Sephora or MACY'S, you can skip the hassle of paying for shipping and simply get it at Nordstrom. Win-win!