Irina L.

I have been Macy's customer for decades. Within the last couple of years, however, I tend to do my shopping and returns primarily online. I find the customer service at the stores inadequate; many checkout registers are empty and there are long lines and waits if you are lucky to find one with a salesperson. I feel that the sales personnel generally is not adequately familiar with the products they sell and most of the time cannot provide sufficient help if I am looking for something specific. There is a significant shortage of the personnel on the sales floor. One of the biggest issues I see is in a disconnect beetween their in-store and online operations. If you buy an item at the store, the only way to return is is to physically go back to the store. The prices adjustments for the items bought at the store cannot be done over the phone. The online and at the store prices could be different. They will acknowledge a lower online price at the store if one shows them a page from the online site. The items purchased at the store and online are marked differently and the return process is also different for items purchased online or at the store. I wish that Macy's online at at the store shopping and return polices were synchronized.

I used to shop occasionally and L&T until I received the incredibly rule letter from them that claimed that I was making too many returns from my online purchases. They also gave the number I was supposed to call to discuss my 'bad' shopping habits. I have never seen anything more ridiculous in my life. I immediately cancelled and cut my Lord and Taylor credit card and deleted my online account. How can this retailer rudeness be tolerated in our day and age? This is not the way to gain customer loyalty and satisfaction. Stay away.

I have been shopping at Nordstrom on and off for decades. Even though I find their customer service unparalleled, I usually find better prices elsewhere. This is why I tend to shop there less and less. They price match, but the number of such stores excludes many famous retailers like Lord and Taylor or Saks Off 5th Avenue. The best prices are during their anniversary sales.

I love Walmart for their prices and selection. I have no issues shopping directly at their stores. I love the self checkouts that save me a ton of time. My issue is with their return process for online orders. My experience was absolutely horrible. I had placed several online orders for Cuddl Duds tops in different colors and sizes. When I was reviewing my orders online, I noticed that the items were listed without color or size differentiation. Instead of seeing Top - Red - XL and Top - Blue - L, I saw Top and Top. It was very annoying, indeed. More frustration was still ahead. When I received the items, there were no invoices in the packages. Each item came in a plastic cover with labels that were missing item description, color, and size. So after taking similar items our of these plastic bags, I had an incredibly difficult time matching the items with the corresponding plastic bags for the items I needed to return. Printing a return receipt that was missing from the package turned out to be another difficult task. Amazingly, ability to print a return receipt is not provided on the order detail page; instead the screen to do so is hidden at the bottom of the home page under Customer Support, down another couple of screens. When I went to the store with my printed receipt and the items in their plastic bags, the return clerk still had difficulty matching the items. I spent quite a bit of time waiting for my return to be completed. And yes, there was only one clerk available and the people in line behind me were getting impatient. Bottom Line: The return process for the items placed online was very frustrating.

I was looking to buy a Longchamp bag for my daughter and found a good price on this website. I should have read the reviews first. I felt that the web site was not very user friendly, as I struggled with inputting different shipping and billing addresses because my daughter lives in another state. I double and tripped checked before placing the order. I knew something fishy was going on when I received an order confirmation with the order number only and without my name, address, or any order detail. I went on the website to check the details and was horrified to see that the shipping address was not my daughter's, but mine plus my daughter's apartment number slammed to my address (I live in a single house). It is Friday night now. Their chat does not work and the customer service keeps banker's hours (M-F, 9-5 EST). I am going on a week long trip early tomorrow morning and callings the customer service to figure things out is the last thing I want to do. I have sent the e-mail requesting the correction. I am very unhappy and feel sorry I used this website. If they ship this item to my address, it will cost me $15 to ship it to my daughter or fight with these sharks to get my money returned. Ouch!