Joanna Z.

I was new to theRealReal and I placed an order yesterday, however, an email notification woke me up this morning stating that my order has been canceled, with no explanation for the reason. So I went ahead to check the items which I ordered, and found out that theRealReal is still listing them for sale on its site. So those items are still in stock. I then checked with my credit card company, it looks like everything was fine with my payment and theRealReal has already charged me since yesterday as shown as a pending transaction on my account. I then tried to order again and the system won't let me go through. This is for sure an issue from theRealReal system, not a payment issue from my end. I took all the screenshots and now I'm emailing the RealReal for an explanation. I have never used this site before so I didn't aware of all the negative reviews on here. I hope theRealReal can get back to me so I can update my first-hand review.

I found a dress from another department store site and ask Revolve if they would price match it. I contacted the customer service through their live chat and within 10 minutes, they did price matching and refunded me for the extra which I paid. They told me that the amount will show up on my credit card probably the next day. And I just can't believe this matter literally has been resolved within 10 minutes. For me, it is just an easy and pleasant shopping experience with them. I'm still waiting for my order but I'm already getting excited.

Since I am on here, I think I should write a short review for Nordstrom as I shop at Nordstrom on a weekly basis. Three things I really love from my shopping experiences with Nordstrom, free shipping, free alteration service (if you are level 4 and up) and hassle free return policy. Their customer service is not the best but definitely should be rated as one of the best.