Nordstroom

I purchased 4 items for the holidays ( never recieved the items) after speaking to 6 customer service related employees they said to call the police because they verified it was dropped off from a carrier. I was treated like a number ( they are programmed very well to handle objections or concerns) at this point I'm out of $900 on 4 small items and I want the people to know don't order online from them it's not worth what I have been through these last days before holidays. I'm telling whoever orders from them it's a dice roll if you receive the item you want. ( no details where they left package but they said they contacted carrier and gps said it was delivered to my address) that's all I was told from the delivery research team. No pictures of delivery no signature. They just drop off the package assuming you will get what you ordered. If it's jewelry they request a signature I was told. I'm very un happy with situation and the way it was handled. ( this message means nothing them) they move right on to next situation because they don't put themselves in the customers shoes. They told me to call police and after a brief conversation with police that can't do nothing for me ( its only for awareness to see if it is happening in current residential areas) for more police monitoring. I'm just sharing with whoever reads this it's completely not fair!

I purchased a pair of AG pants. The tailors left the butt area lose, unwearable. These people are suppose to make sure it fits well on you before you purchase it. $200 bucks down the drain. For guys go to Men's warehouse or Kohls, I've gotten better results.

I ordered items online and received an incomplete
Filed complaints and treated trash, disgusting and disrespectful like I made up the issue. I had been their client for more years. Guys you will never know until it happens to you, I am a business owner with principles please pay attention to this business they are not fair.

Lack of communication and unable to fulfill order. Expected more from Nordstrom! Totally unacceptable.

I got a Tory Burch bag from Nordstrom. I used it only for four months and it got all ripped in rain. It got all discolored the $600 bag looks like fake. I have people commenting on my bag saying that I got fake bag they should not be selling stuff to people And ripping them off. It's not fair because some people they save their money to buy a good bag and this is what they get. It's a shame. I tried contacting Tory Burch. I tried exchanging in Nordstrom and at the end I'm disappointed and writing the review it pinches me because I saved all that money for so long and now I can't even use my bag.

Bought a Le Creuset at black friday sale, they cancelled my order several days later, saying they ran out of the item. Of course, the item is still available, at twice the price today.
Shady practice. Wouldn't do right by me even when I communicated with their customer service.
Taking my business elsewhere.

I used to be a Nordstrom loyal customer but definitely Not Anymore. 4 months ago I returned 3 gowns and even though the tracking number proves they have received it they refuse to pay for my refund and saying "they can't validate the contents of the package that was delivered" which is such an absurd excuse. If you want to continue shopping from them you should know there is no guarantee they give your money back after your returns. They don't deserve a single star

Nordstrom's shipping "LSO" repeatedly screws up. Left my package by the curb this time instead of covered porch. Fortunately got home early enough to get it off grass before rain started. Nordstrom Customer service has tanked, and complaints get no results. After 25+ yrs shopping there, I'm about done.

Good evening,

I hope somebody cares enough to respond to this email.

I want to make a complaint on you Murray, UT location. Here is why…

My son and daughter went to the Murray, UT location. I gave them my Nordstrom credit card. They were to use it for an outfit for prom. However, unbeknownst to me, my card had expired. I had never received a new card. Nor did I know my current card had expired. So, when my kids called me to tell me this, I was told not to worry about it because I will get a text asking me to authorize the usage. I did. Still nothing.

Then, your reps from the 800 number called. I explained the problem. After about 10 minutes on the phone the rep said they can now use the card. They tried it again. Still nothing. I called the 800 number again. They wanted me to know that the card has been authorized for use and the employees at the store should know its OK. But that was not the case. I was then asked to send a picture of my ID. So I did. Apparently, that did nothing because my kids were still told "no".

I call the 800 number a 3rd time. Same routine, except this time the 800 employee calls the Murray store. 3 times. Nothing happens because nobody picks up the phone. So, the 800 employee says that the employees at the store should know to call them to clarify the problem. However, evidently, they don't know to do this. They don't pick up phone calls nor make them at the Murray store.

Then, after they were going to leave, they were told that "to tell your dad he should learn to keep his cards updated". I do not know who said that. I was not there. But it was either the store manager, Stephany Pierce, (I was told the store manager came to "assist" with the problem) or the young lady working the register. I do not know the young lady's name.

Sadly, I have been going to Nordstroms for over 35 years. Why is that sad? Because I will not be returning. Customer service at the stores have fallen off the map. Now, my kids are told to relay an insult to me after they give no assistance to my kids. So, basically, my kids get no help. Told to relay an insult to me. Somebody that they have never met nor spoken to. Then, basically, told to leave because nothing will happen.

Unfortunately, my daughter ended up paying for the dress with her own money. However, I will make sure the dress is returned. I will buy her a dress from a company that does not insult her and treat her like garbage.

I am sending this to you, because if I send it to the store manager, she will do nothing. Just like she did today. Hopefully, you care enough to make an improvement. I will follow up every day until this matter is resolved. If emails don't work, I will turn to social media. I will not let this matter rest. After the 10s of 1000s of dollars I have spent at your store in my lifetime, to be treated like this should make you feel ashamed. If this was the first time being given poor customer service at a Nordstrom, I would have never mentioned it. But sadly, it is not. I am fed up with it. So, now you have an upset customer who will pursue this as far as I must.

I brought my 94 year old Mother to buy comfortable shoes. Our sales man would have rather shot himself than help us. He kept looking away from us and then when he did look at us, he seemed so annoyed.She ended up buying 2 different kinds of shoes, quite expensive.This was not the result of his sales techniques. He was arrogant, sloppy and very unprofessional.

Got a package damaged. It was not on the shipping company but, the actual product package was messed up. The customer service here is the absolute worst. It's like talking to a wall. Uneedless to say I wasn't compensated in any way. And I had to show up to a birthday party with a damaged product. Embarrassing af. Nordstrom has a rep for expensive products but, not only are they pricey they are also $#*!. Never ever again and I'll make sure my friends and family don't go through this.

Nordstrom has changed their price match policy. Unfortunately they wouldn't even honor the price of the manufacturer website-even though policy stated they would. After several attempts to get an adjustment & a lot of wasted time, I was informed they were not going to honor it. So beware especially if you're a Lilly Pulitzer shopper. It's rare I leave a bad review, but my experience was horrible.

I received a box with two missing items a t-shirt and a pair of women's gucci shoes. The other two pair of shoes were in the box. You can tell the cheap clear tape was sliced at the ends the box re sealed with the same regular old clear tape. NORDSTROM is telling me I am liable and need to pay them even though I am missing the items.the basically are saying I'm a liar. Why would they send high valuable items sealed with regular clear tape. I am not ok this is not ok

I ordered a swimsuit for my daughter and was sent an ugly adult sweatshirt instead. I called and an exchange was done. The replacement was once again the same ugly sweatshirt. My daughter has no swimsuit but I have 2 extra trips to a busy USPS store to return the item I never ordered in hopes of recovering some of my money.

Place online order attempted to pay using Nordstrom credit card. Charge was declined because address did not match. I checked the address on my statement made sure everything matched still declined. Spoke to customer service response was close browser and try again. We have had problems with website. Why has it not been fixed?

Order clothes and shoes online. Never received the order but our card was promptly charged. In the beginning they said let's look into it. Repeated the same excuse for a while so I waited. Life got busy and I called again after few weeks and they said, oops it's over 30 days now so no refund. It's not the old Nordstrom any more. Be careful ordering from them!

Ordered online and the package was marked as delivered when it wasn't. Contacted customer service but they refused to refund or replace it as their "internal investigation" showed it was delivered. I pressed them for proof of delivery and they said I would need a subpoena for them to provide it! What kind of customer service is that? Now I'm out hundreds of dollars because they choose cheap unreliable carriers like LaserShip. Will never order from them again.

I have attempted to order 4 different times from Nordstroms in the past 5 months. 4/5 of my orders were never fulfilled or delivered. I received confirmation emails, your order has shipped emails and then nothing. The date for delivery came and went and when I called to track the package, suddenly the items are no longer availalbe (though the website still shows the item is in stock). Customer service reps are dismissive and their apologies are robotic and insincere.

The most recent purchase was a Mother's Day gift and not only was the store completely apathetic about my item not arriving by Mother's Day despite me ordering the item more than a week before AND the item being available at the Nordstrom's in the next town over, they claimed there was no way to fulfill the order in an expedited manner for my inconvenience. Not to mention I was transferred about 7 or 8 times and received conflicting information from each representative I spoke to. I have STILL not gotten my refund and the item has not been sent to me. Further, this item is still CURRENTLY AVAILABLE on the website! I am outraged and completely dissatisfied and will shop at Neiman Marcus or Saks going forward.

Nordstrom's could learn a thing or two from Publix, Chick-fil-A and Amazon--each of these companies strives to provide extraordinary customer service and they LISTEN and take steps to resolve any issues to the customer's satisfaction. Nordstrom's doesn't give a damn about it's customers and it shows!

I got scammed buying gift cards. I called early the next morning, they cancelled the purchases and put refunds on locked cards. They then proceeded to tell me they could not give me the refund on those cards. They stopped the scammers just to keep MY MONEY. To me, they were just as BAD as the scammers. I got scammed once only to be scammed again by Nordstrom keeping my money. If I could give them a ZERO I would - worst customer service EVER.

My purchase was first delayed then ended up damaged before delivery. They wouldn't replace the item. Only refund me and wanted me to reorder. No thanks. I never received anything and knowing it was damaged refused to simple replace a broken product!

Two sales women in lingerie told me to go shop at Target and insulted my intelligence by saying her coworker was a size I bra size and she finds bras at Target. Rude. It was not said to me in a nice way. I called to complain. I would rather they hire people who have respect for other people. MAYBE they should hire pople over 40 years old who have manners. Apparently those two do not.

I purchased these sneakers for my daughter. She got them for her freshman year in college. After just 3 weeks of purchasing the shoe, it started squeaking really badly. She has had other pairs of McQueens so I knew something was defective with these sneakers. I got my receipt, went back to the original store we bought, and to my surprise, they wouldn't accept a return on a "designer shoe". Well, I knew that, but these were defective, squeaking so embarrassingly that we even made a video. The store manager in Miami at Merrick Park was super rude and abrupt and she said nothing could be done. I even walked on the shoes, after showing the video, so they could hear the squeaks. I was shamelessly dismissed. They made me feel cheap and like I was a burden. Forward one week and I decided to go to the Design District in Miami where Alexander McQueen has a store. Mind you, they had NO OBLIGATION to take my shoes. They were super nice, tried to fix it, but then just gave my DD a brand new pair. Now, that is customer service! Also ladies, NEVER BUY DESIGNER SHOES AT NORDSTROM. They will not take them back no matter what. However, at McQueen, you have a ONE YEAR WARRANTY, no questions asked. Also, Saks has a shoe repair department if you must go department store.

I just got scammed ordering on Nordstrom.

First, a bit of context:

The items were sent to a hotel where my wife is the general manager to prevent having them delivered to our house, where they would have been sitting at the front door while we were on a quick getaway. Instead, her front desk staff would take care of it and store it safely in her office.

The items were marked as delivered on Monday, September 25, by the carrier (Lazership) to a person named "M.Donald".

The many problems with that claim:

1. No one in this hotel has Donald as a first or last name. Not even remotely close...

2. The only staff member at the front desk that day was Ms. Deluca.

3. We have evidence through the camera surveillance that the driver never entered the hotel or got to the front desk and interacted with her at the time claimed on the delivery receipt.

4. Ms. Deluca was alone, and the lobby was clear the whole time. No one could have talked to the delivery driver or impersonated a staff member to take the package.

5. I had placed orders through Macy's on the same day I had done so on Nordstrom. The packages from Macy's arrived safe and sound through UPS an hour prior and were well received by Ms. Deluca. The UPS receipt shows her name, and the packages are now in our possession.

Responses from Nordstrom:

1. "After concluding our internal investigation, we have confirmed successful delivery of the package with all items present. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." By Javeen

2. "I reviewed the details of our internal investigation to ensure proper information was gathered and confirmed successful delivery of the package to the address as requested. At this time, we will continue to support the original decision to not be able to offer a refund for this claim.

Once a shipment is able to be confirmed as delivered by the carrier Nordstrom has fulfilled its obligation to the order." By Mohammed