Ade M.

I just got scammed ordering on Nordstrom.

First, a bit of context:

The items were sent to a hotel where my wife is the general manager to prevent having them delivered to our house, where they would have been sitting at the front door while we were on a quick getaway. Instead, her front desk staff would take care of it and store it safely in her office.

The items were marked as delivered on Monday, September 25, by the carrier (Lazership) to a person named "M.Donald".

The many problems with that claim:

1. No one in this hotel has Donald as a first or last name. Not even remotely close...

2. The only staff member at the front desk that day was Ms. Deluca.

3. We have evidence through the camera surveillance that the driver never entered the hotel or got to the front desk and interacted with her at the time claimed on the delivery receipt.

4. Ms. Deluca was alone, and the lobby was clear the whole time. No one could have talked to the delivery driver or impersonated a staff member to take the package.

5. I had placed orders through Macy's on the same day I had done so on Nordstrom. The packages from Macy's arrived safe and sound through UPS an hour prior and were well received by Ms. Deluca. The UPS receipt shows her name, and the packages are now in our possession.

Responses from Nordstrom:

1. "After concluding our internal investigation, we have confirmed successful delivery of the package with all items present. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." By Javeen

2. "I reviewed the details of our internal investigation to ensure proper information was gathered and confirmed successful delivery of the package to the address as requested. At this time, we will continue to support the original decision to not be able to offer a refund for this claim.

Once a shipment is able to be confirmed as delivered by the carrier Nordstrom has fulfilled its obligation to the order." By Mohammed