Magali M.

I purchased these sneakers for my daughter. She got them for her freshman year in college. After just 3 weeks of purchasing the shoe, it started squeaking really badly. She has had other pairs of McQueens so I knew something was defective with these sneakers. I got my receipt, went back to the original store we bought, and to my surprise, they wouldn't accept a return on a "designer shoe". Well, I knew that, but these were defective, squeaking so embarrassingly that we even made a video. The store manager in Miami at Merrick Park was super rude and abrupt and she said nothing could be done. I even walked on the shoes, after showing the video, so they could hear the squeaks. I was shamelessly dismissed. They made me feel cheap and like I was a burden. Forward one week and I decided to go to the Design District in Miami where Alexander McQueen has a store. Mind you, they had NO OBLIGATION to take my shoes. They were super nice, tried to fix it, but then just gave my DD a brand new pair. Now, that is customer service! Also ladies, NEVER BUY DESIGNER SHOES AT NORDSTROM. They will not take them back no matter what. However, at McQueen, you have a ONE YEAR WARRANTY, no questions asked. Also, Saks has a shoe repair department if you must go department store.