NFL Shop

I recently had an experience with the NFL Shop during their Manic Monday promotion. Unfortunately, the information displayed regarding item prices turned out to be inaccurate. Despite showing products with a 25% discount, these discounts disappeared once added to the cart, reverting to the standard cost.

Contacting customer service with screenshots of the discrepancy, I was disappointed by their response. While expressing regret for the site's display error, they refused to take responsibility, stating the item was excluded from the promotion.

This unforeseen discrepancy and lack of accountability cast doubt on the site's reliability. It seems only fair for them to honor the original offer as published and address the misleading information.

I ordered a Giants jersey and the service from start to finish was excellent. Thank you NFL shop with the prompt service especially during this holiday time. I will be shopping here in the near future.

Javier Hernandez-Flores

I purchased an Eagles super bowl hat for my husband in February 2023. It was gray. After wearing it a few times it faded around the brim where he had sweated. He has many other solid color hats he had worn many times and they have never faded. He has had them for years. I paid. $41 for this hat, much more than Any other hat I bought. I will not buy another product from your company.

I bought a Darius Leonard Colts Jersey the other day and upon receiving noticed the jersey was extremely big. I Decided to start the return process and was disgusted when I saw the results something I had paid $77.59 for I was being offered $60.00. First they charge you $9.99 to ship it back which is $4 more then what it cost to get ship. But thats not what makes me mad, what happened to my other $7.59? I guess they think that can be pocketed? Nope I'll be sending back, they can have there $9.99 but I will be getting my $67.59 otherwise its just getting disputed. AVOID them at all costs.

I had my AZ Cards hat stolen from my front porch. The shipper's claims process was not helpful, and was definitely a long shot. Even though the hat is now sold out, they were able to give me a full refund. Bummed about the out of stock, but Finely was super helpful through one of their social media platforms.

I am very disappointed in the iron on numbers and Custom name ( Which I may add is much smaller/ Thinner than what is shown on the web site.) I spent $189.00 ( yes I know, sucker) having a hard time with this. The jersey doesn't feel or look like its worth 50.00

My order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements.

I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items.

Ordered jerseys for Super Bowl with guaranteed delivery before the game. Tracking showed it was not going to be on time. Philippine Customer service repeatedly told me they had spoke t UPS and it would be on time. Nothing could be done until after 2/9.2/10 I called, asked for. Supervisor and told they were busy with other duties. Advised I would wait. Next the rep came back advising the Supervisor was gone now and I needed to call back Monday, then hung up. I was hung up on at least 4 times, lied to at least 3 times. Received the jersey after the Super Bowl

I ordered a jersey and paid extra for the shipping. I've tried several times to get through by their chat, calling and emailing. I cannot get a hold of anyone. I spent well over $100 and several hours trying to get an answer. I would like to just have the item resent but after reading some of these reviews it's probably best if I just dispute the charges. If I ever order nfl gear again, it certainly won't be from this company. For how much you charge, you should be ashamed that this is how you treat your customers. If you do buy, hopefully you'll have a better experience. Buyer beware.

Bought a custom jersey for my son's birthday in July. After 3 washes, which were done by the manufacturer's guidelines, the jersey numbers began to peel and the jersey shrunk. Had the exact same issue with 4 other t-shirts. They peel and shrink. Stay away from this company's products. After being on the chat for over 30 minutes, they asked me send back the shirts and then they will determine if they can refund, that is the only reason they get 1 star. The customer service rep was good.

I clicked on item that was listed as 27.99, I paid through PayPal and didn't notice they automatically set it to rushed shipping which was $14, which ended up being $46. I tried emailing them immediately after purchase as I noticed the price difference to fix this saying I was in no rush and to change it to standard shipping for me. No dice, I haven't heard from anyone days later and now I have the item. Please do yourself a favor shop elsewhere, these people are here to nickel and dime you to death. Bad business practices!

Ordered 4 hats in October, received 2 (TB and Chargers) fairly quickly and now it is December and still don't have the other 2 hats. Tracking says delivered yet didn't receive them. Ordered two sweatshirts, also says delivered for both but didn't receive either and then received a modest refund of $60 for and $85 item. Customer service is a joke, nobody to actually talk to about problems like this. Will NEVER order anything here again. They basically stole almost $400 from me and I received two hats. So frustrating

Shipping dated misleading and wrong and when you try to get a hold of someone over your order it's like pulling teeth. Would recommend going anywhere else to buy your gear. Not work the hard earned money to be mislead and then no customer support.

My order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from.

Ordered a hat five days ago on 10/28. I get it, they ain't no Amazon. But the order is sitting in a receiving facility 50 miles from my home with a delivery date scheduled for November 10, eight days from now. I could walk there and back before I receive the hat.
Why would the NFL Shop use a service like this? They overcharge as it is with a "handling fee" that makes no sense.
Don't these people understand that time from order to time in hand is everything these days.
I will never order anything from them again. With this level of incompetence I can only hope my hat, if I ever get it, is the real deal.

I think the person's shift was over. Why would you ship this unfinished. A t shirt I ordered felt like the stitching was off. Cheap merchandise. Return policy sucks! Even with defective product they deduct $10 from your order to return unless you take store credit. I don't want anymore merchandise from these people. Worst experience ever! Stay away from this website

So I purchased a gift for my nephew and everything started out fine. Got shipped in a timely manner and got my email update. From there it got not so good. I was told my item would be delivered by yesterday end of day. That never happened and when I went to check the status this morning it's still not on it's way to me. Being held up in Vegas due to them missing the truck according to OnTrac. This is the part that really pisses me off. NFL shop made me pay almost 17 bucks for expedited shipping. I mentioned this to OnTrac and the lady said that they don't offer any kind of expedited shipping or anything of that nature and that i should have not been charged for it to contact the shipper. Upon doing so the rep told me that they will only refund me shipping if I don't receive my order by Monday. How can they charge someone for a service that isn't even provided!?!?

I bought a Dolphins shirt almost 3 months ago. The shirt got lost in the mail, which it also shows on the tracking information. I've spoken to the online agents SIX times the last couple of months and they keep telling me one lie after another. They've said numerous times that I will get my money back and they will contact me by mail. Never heard anything from them and I still have not gotten my money back. I will definitely not recommend anyone to buy from this shop. Worst service that I've ever experienced!