NFL Shop

Just like someone who wrote a review before me said, I would rate this company a ZERO if I could. Anyone who knows me knows that it takes a lot to get me upset.

So I ordered a jersey for my bf's birthday present. I ordered it more than three weeks before I would need it and figured that would be enough time... Two weeks later I hear nothing about my jersey order so I contacted their customer service. Their customer service said they had cancelled my order ten business days ago yet no one had notified me of this. As a consolation they gave me $10 store credit (which I have yet to see). My order was also still listed in my account as NEW and not cancelled.

They told me it went out of stock and they weren't sure when it would come back in stock so they went ahead and cancelled it. That's 100% fine, but why would no one bother to contact me or update the order status in my account? I had about eight emails back and forth between me and their customer service and they just dodged the question saying we're sorry and try to provide you with the best customer service possible. Really guys? You actually tried?

Finally when I demanded an answer, they claimed to have sent me an email. I triple checked my email account and found nothing. If they had really been up to date and contacted me 1) I would've known and 2) you should update my account and 3) why is the exact jersey I ordered, in the size I ordered still listed as in-stock on your website?

Hmm sounds to me like they just wanted to shut me up. Thanks for lying to me =)

In the end they offered me $20 in store credit (which I have yet to see) only because I told them I had to pay for express delivery from another store due to their inability to inform me they had cancelled my order. Thanks NFL shop, you're so generous considering that I told you I had to pay $40 to get express delivery from Sports Authority. I'm glad you're willing to be so generous and give me a $20 credit when your own express shipping costs $32.99.

In the end I have no jersey, they ignored my last email and I'm down $40 more than I should have been and am left with empty promises of $20 store credit that I don't even want. I will NEVER order anything from them ever again.

If you're interested in purchasing jerseys, I recommend going straight to Nike. Their customer service is awesome, they have everything in stock, and they're so quick to fill your order =) I plan on avoiding the NFL Shop for the rest of my life and have already begun letting every single person I know that the NFL Shop deserves no one's business.

After my horrible experience with NFLSHOP.COM and not being informed of when I would receive my order 45 days after I was supposed to... to make things even worse I call in to check yet again for the status of my order and was informed that ANTHONECIA a customer support person CANCELLED my order WITHOUT me even telling her to. When we spoke two weeks before that she randomly said "ok you'll be receiving your refunded amount in 8-10 business days" etc etc, completely shocked and surprised I responded, "what do you mean you cancelled my order? I never told you to cancel my order what are you talking about" she say there for a few seconds not saying a word and was like "oh um I can print a ticket and stop the cancellation" I questioned her several times and she reassured me that my order would not be cancelled and I would still maintain my place in line for my item. Well now MICHAEL is telling me once an order is cancelled there is NO way to undo it. So not only did ANTHONECIA CANCEL my order WITHOUT authorization, she then LIED to me and promised my order would not be cancelled. MICHAEL a supervisor proceeds to tell me I can just order something else... I don't want a different item I want the item I paid for and was guaranteed delivery by OCTOBER 13! Now I can't even place another order because they don't have what I want in stock... hmmm sounds like I will NEVER order from this AWFUL, DECIEVING, LYING, UNPROFESSIONAL place again. Don't worry I have been spreading the word and have many ppl on board with me to never order from this shop for any NFL needs. Fans will not be treated well, nor will they ever get their item.

I order a Hoodie on 11/19... paid for 2 day shipping so I was supposed to get it on the 22nd... had to have refund because discount code did not go through... received email that ordered was delayed so I waited to see if another email would come through in a couple days... nothing... had to get 2nd refund because I didn't get order when it was promised and I paid for expedited shipping... used online chat and reps could tell me absolutely nothing besides that there was a hold up on it being shipped... called actual customer service line and was told that they no longer had the XL I had ordered so I would have to re-order the hoodie and they would refund me the price and have it shipped as soon as possible... had to go down a size and have ANOTHER REFUND because they charged me for the shipping that I was told I wouldn't have to pay for... still waiting on refund for second purchase of same hoodie... called them today to be told that no refund was put in for the price of the hoodie and THAT THEY HAD NO SIZES AVAILABLE TO ORDER... so if I hadn't called I would be sitting around waiting on a hoodie that was going to show up whenever they felt like letting people know it was on its way AND A FOURTH REFUND that was obviously never going to come... this is the most unprofessional website I have EVER had to deal with... so I am now waiting on 2 refunds for the 2 times I had to pay for the same order... ABSOLUTLY RIDICULOUS! And half the time could not understand the customer service rep on the phone because their accent was so thick and I was left on hold for almost 20 minutes... DISGUSTED!

After reading all these reviews after the fact I'm a little worried. Are the legit Jersey's?

Horrible customer service experience¡!¡¡!¡!