NFL Shop

My name is Val Givens and I'm so so pleased with my order! My husband will be so surprised.The price was fantastic! I will definitely order again and again! SUPERTHANKS! HAPPY HOLIDAYS EVERYONE

The item I ordered wasn't sent and a second item that I ordered came a bit damaged. Still waiting on the item ordered in October.

Don't waste your time and money, $9.99 for Free Returns! Sizes fit terribly both Men & Women. No thx!

Bought a panthers beanie, payed for expedited shipping (like 10 to 15 bucks cant remember at this point) because I'm inpatient like that. So I pay and Google automatically puts in my adress with my card and I'm no stranger to ordering things online. Nfl.com tells me lazership will be handling my shipping. 3 days go by I dont get my beanie I'm already mad because I paid for expedited shipping. Go through lazership find out it's in my zipcode just cant find my adress. I do a bit of digging and find out they are trying to ship to a non existent address. nfl.com gave them a adress similar to mine but one that doesnt exist. I put in like 5 complaint tickets with lazership telling them straight up what my adress is and explain that nfl gave them a wrong adress. They finally respond saying I have to take it up with nfl.com wven though they have my package in my zip code. So I go to nfl to see what they can do and after putting in the info on my receipt I'm told my order doesnt exist. And at this point I cut my losses. I dont have the order ID its buried under 2 months of emails and I dont have the time. I dont want a resolution just a warning to others. No my order didnt just not go through either, I was charged 40ish bucks and was never refunded

I placed an order on 12/5 for 2 long sleeve shirts for Christmas. I received the 1st one no problem, but the 2nd one showed up in the short sleeved version. Fine, I decided I'd take it because heck, we live in North Carolina anyhow so it's hot more than it is cold. But I noticed that there was a $4.00 price difference so I emailed them to request that $4.00 be credited back to my card that I used to purchase it.

6 days later no response so I called them and spoke with one woman who said she would issue a ticket to have them read my original email which would be responded to in 3 to 5 days. What? You're going to issue an email to have them read my email? I asked her if she could just credit it back to me and she said yes, but then said she didn't want to do that because I already emailed them and didn't know if they read it already. I said, if they read it, they would have replied. It was just going round and round so I just accepted it and got off the phone.

10 minutes later I came to my senses and said to myself that I would not accept that. So I called back, explained the story again and said that no, I didn't want a ticket issued and wait another 5 days which would have been 12 days after my initial email.

If it wasn't for the gentleman that I spoke to the 2nd time I called back this would have received a less than 1 star review, but thankfully he listened to me and immediately credited me back with the $4.00 and apologized for the inconvenience without hesitation. No back and forth, nothing... just told me that I should have been credited upon calling the first time. So although I would say in general nflshop.com has some bad customer service between the unanswered email and the 1st CSR rep, this gentleman definitely was top notch.

I wouldn't order from them again though. I mean I did get the wrong item which for me is a deal breaker.

Advertisement claims 1 business day delivery… I have not received the items I ordered and I have yet to receive a response.

My daughter ordered a Green Bay Packers Hoodie size Medium for Christmas. It was the present wanted most. It was too small ( so I gave it to her). She frantically searched for a Large for me and there were none left in stock. She was told to watch as Christmas returns would probably be coming in and probably a Large would turn up. They told her they couldn't notify her of it being restocked, but just keep looking. Around March 19th 2022 I checked, and HALLELUJAH a Large Green Bay Hoodie, the exact one she ordered and I loved was restocked. I was so EXCITED! I promptly placed my order. On 3/26/22 I received the package and opened it up quickly, to find a NEW ORLEANS SAINTS hoodie! I was soooo upset. There was no one to call. I had to go on chat. I was told to send it back and they would send me the Green Bay Hoodie. The customer service came back on and said they had no Green Bay Hoodies ( the kind I loved). They apologized. The person eventually told me to keep the Black New ORLEANS SAINTS hoodie and I would receive my money back too and a 30% coupon for my next purchase. No promises that my preferred Green Bay Hoodie would ever be in stock again in Size Large. I chatted with two other reps and they said the same thing. The reps were all nice, but I am so still so disappointed. I asked if the NFL Shop could notify me when one came in and said they weren't able to do this. So I will keep hunting and pecking. Again so disappointed...

I placed an order for a Broncos Manning t-shirt on Monday. The item said "this item ships WITHIN 2 business days". So, it's Monday, right? Should ship by Wednesday, and if I pay $15.95 for expedited 2 day delivery, it should arrive to me Friday and no later than Saturday. Right? WRONG! I received notice that my item shipped today, yet when I pull up the tracking info, it says it shipped "ground" and is set to arrive Monday. I contact customer support online, she was unable to contact the shipping company because she says she is chat only and has no access to a phone, but if I'd like to contact customer service directly, she gave me their number. She did however say that she would refund me my shipping costs, so I did take that. I also told her that I would not have ordered this shirt ($60 for a t-shirt!) if I was not going to be able to wear it for Super Bowl. She tells me that I will be able to return it for a refund if it arrives to me too late. I now call customer service. This guy says that the day I ordered it does not count as business day and the shipping label was created today, but it did not ship today and does not count towards a shipping day. He also said that Saturday is not included as a shipping day, so technically, if my order officially ships tomorrow, then Monday will be the 2 day delivery day. This company uses LaserShip to ship it's orders. Have you ever heard of this company? I haven't! Every other delivery and shipping service I know of (UPS, USPS & Fed-Ex) all count Saturday and sometimes even Sunday as a delivery business day. Why would I assume that would not be included? He also told me that since I customized my shirt to a Manning shirt, that it was nonrefundable, nonreturnable. He gave me a $10 credit on my account to go towards my next order. So now, I have paid $60 for a t-shirt that appeared to get delivered within 4 days based on their website verbage, but in reality will get to me 8 days later. I also have a $10 credit towards an order that I will never ever place in the future. They don't show anywhere that they use this so-called LaserShip shipping company and if you google the company, it has HORRIBLE reviews. I will personally never order from this deceptive site again.

So the day The Super Bowl was played, I ordered a Bucs jersey with an estimated delivery time of BLOODY APRIL. I said whatever, I'll get over it EVEN THOUGH I PAID FOR EXPEDITED SHIPPING. DID NOT RECIVE A REFUND FOR THE SHIPPING AND HERE WE ARE ON APRIL17th and guess what everyone... STILL NO JERSEY BUT INSTEAD IT GETS BETTER. I JUST RECEIVED ANOTHER EMAIL SAYING THEY CANT GET IN CONTACT WITH THE MANUFACTURER... And there are no customer service people to talk to because of "Covid" but last I checked you didn't have to be in a covid filled room to answer a phone from your house. People have been working remotely for a while now. The covid excuses have got to end soon. But anywho where the $#*! is my jersey, your guess is as good as mine. I want my 130$ back and to be compensated for my disappointing wait on "EXPEDITED SHIPPING". WILL NEVER ODER FROM THIS PATHETIC EXCUSE OF A SCAM AGAIN. PS THE HAT I RECEIVED LOOKED LIKE $#*! TOO AND THE TOWEL IS ALREADY FRAYING. PATHETIC FALSE CLAIMA OF BEING THE BEAT AND GETTING THE MOST "authentic gear". $#*! Walmart ha better quality than the garage you supply. Gtfoh.

I had received a 20% off coupon with madden 18. I went to use it on there website but would only take 20% off a Nike shirt with limited quantities(which was the one thing it said it excluded) I then called them and they told me the jersey I ordered wasn't included cause they have someone else make it (but it's official) after I made a stink about it they gave me the 20% off. Five minutes later I received an email which showed my purchases and they ordered the wrong hoodie (which I explained to the rep for a good three minutes). I then called them back and was informed I needed to make another transaction cause they couldn't change the numbers. So I did that and the next rep tried tricking me into not getting my 20% off or the free shipping I then had to get a supervisor on the phone we got it straightened out but they held my money for 2 days for their mistake. When talking with 2 reps and a supervisor no one told me I had the potential of waiting for my items to ship due to hurricane Irma (They just wanted a sale). 4 days later I called them to check the status and they said it hasn't shipped because of the hurricane. I then asked why I wasn't told and they said they didn't know it was coming even though the nfl had canceled a game 3 days before I placed my order. I told them I wanted next day air they gave me 2 business day shipping. FedEx gave it a tracking number Friday yet I guess Friday didn't count and FedEx runs Saturday but that doesn't count. Then we come to Monday and my items were at my local FedEx but I couldn't go pick them up because the nfl shop put a hold on my property so i couldn't pick it up. First time in my life I wasn't able to pick up the items I payed for because I guess somehow the shippers still have the rights even though I paid for them and they are no longer nfl property. The only thing official about the nfl shop is officially over priced with officially the worst service I've ever received. There are plenty of sites to order from or local stores I'd pick them over nfl shop from here on out

I used them for the first time Never again was giving 3 different delivery dates So the Birthday NFL sweatshirt would come after his birthday

Order # 20-**************

Sent an email to *******@nflshop.com, but this was the AUTO response. So here we are, AGAIN... :( I already CALLED customer service. They were about as much help an infant trying to map out directions.

Auto Response

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THERE'S BEEN A CALL ON THE PLAY.

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Subject
Damaged Jersey
Customer By CSS Email (Clint Taylor) (05/22/2018 10:00 PM)
Hi there,

My name is Clint Taylor. Order # 20-**************. I ordered a Jacksonville Jaguars jersey in white, and it has shown up with all sorts of markings.

It's a #27 Leonard Fournette. Jaguars have just changed their jersey style. Which is why I ordered this one as I like the old style better. I've already spoken to customer service on the phone. All they want to offer is a refund. Not including my shipping costs. For YOUR mistake. All I want is a white Leonard Fournette, the old style. I shouldnt have to waste my time running around ect. When its your fault. I order sneakers on a regular basis from a company called GOAT. When you receive a package of goods. It has a letter stating the person who has checked over your items to make sure they are up to par. This would also let the vendor track the employee who made the mistake. Hence, less mistakes. NFL is huge, how does a compnay so big not have better policies in place. This is terrible. I had to go to site jabber last year for another issue. Please dont make me take this public again. I'm infuriated. I expect nothing less than a NEW Jersey sent at your cost. One without scratches on the numbers, a brown stain by the number 2 on the left. And black specs on the front. Not to mention another scratch on the left shoulder. The jersey was sealed in 2 plastic packages. Yet when i opened it. It looks like the jersey was picked out of a lost and found... I've already spent far too much time on this matter.
Correct it.

I am updating my review to more accurately reflect the experience I had with the company as opposed to issue I had with the product itself.
I changed the title of the review to a saying that always stuck with me from my time in retail. There are many different places that sell the same things. The only way to stand out and break through the "white noise" is the provide a world class experience.
I received a helmet as a gift for Christmas from my wife. Sadly, it arrived damaged in such a way that I couldn't display it.
I contacted the company and they sent a replacement. Sadly this was also damaged. I won't lie, I was pretty frustrated.
I know the nflshop doesn't make the helmets. I know they don't transport them. However, they were my only point of contact so I reached out again.
Many companies would say "sorry for the issue" "here's your money back" "best of luck in the future". Not this company. I spoke with numerous individuals who bent over backwards to ensure that my situation was not just resolved, but resolved to my satisfaction.
It would have been much easier for nflshop to refund my order and advise that I place it elsewhere. It would have been much cheaper for them also. They didn't take the easy way out. They stayed in communication with me each step of the way and made sure that I was happy with the ultimate resolution.
I can honestly say that you would believe I was in charge of a large corporate account with the level of care that I received. I truly don't believe that I could feel any more valued as a customer after this entire experience.
If this review comes off as advertising, it is. I am so thankful for each person that I interacted with and what they did to fix my issue. I will gladly recommend this company to anyone I have the opportunity to. They don't make the shirts, helmets, banners, etc. Neither I, nor they, can guarantee that you won't have an issue with the product you receive. That's just life when dealing with mass production. What is guaranteed is that, if a problem occurs, this company will do whatever is needed (in my case, even above and beyond that) to ensure they have a satisfied customer. That's really all you can ask for from a company and it's more than most provide. Thank you again.

HORRIBLE CUSTOMER SERVICE ITEMS CANCELED WITHOUT BEING NOTIFIED AND HUNG UP ON WHEN ASKING FOR A MANAGER WITH CUSTOMER SERVICE!

Ordered over $100 worth in items for Christmas at the beginning of November just to have 2day shipping turn into a month long shipping. And numerous items canceled without being notified. What kind of site a) sells items NOT IN STOCK. B) cancels and doesn't let the customer know c) offers 2 day shipping but customer doesn't receive items that weren't canceled without being notified till nearly a month later d) and the cherry on the cake? When you call customer service they are unhelpful, rude and hang up on you...
BOTTOM LINE: DO NOT WASTE YOUR MONEY HERE!

***WITHIN A HOUR OF LEAVING THIS REVIEW A EXEC SERVICE AGENT CONTACTED ME TO MAKE THINGS RIGHT... i appreciate this... but unfortunately as i told her. I am 90% positive i will not be shopping with their site again based on this horrific experiance, she assured me she will be bringing up the calls of the agents i spoke with to hear how i was treated. I appreciate the service i recieved after i wrote this review. I just wish when u contacted them their service was as good as after i wrote this review. ***