• NFL Shop

NFL Shop

Overview

NFL Shop has a rating of 1.51 stars from 932 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NFL Shop most frequently mention customer service, business days, and day shipping problems. NFL Shop ranks 159th among Football sites.

  • Service
    266
  • Value
    236
  • Shipping
    262
  • Returns
    189
  • Quality
    193

This company responds to reviews on average within 17 hours

Positive reviews (last 12 months): 8.2%
Positive
9
Neutral
2
Negative
99
190
See all photos

What reviewers want you to know

Positive highlights

  • Thank you so much Remia for your outstanding customer service.
  • Edit: I received the items in time and am very happy with NFL shop.

Critical highlights

  • Expected delivery date was Sep 18 (I wanted to pay express delivery, but apparently not an option).
  • Will be disputing the charge with my credit card company as I don't trust them to credit the charges.
How would you rate NFL Shop?
Top Positive Review

“Nfl.shop finished strong”

Darrin C.
2/16/24

I placed an order all at 1 time received 1 item.now the date to receive the rest have changed twice to span until the 14th.fanatics is 1 day promised. That day delivered.all the told me was.well once u receive it we will waive the fee to return it.duhhh who returns what they wait for.useless customer service which makes it a useless company...UPDATE...I don't know who did what but all items arrived today.no company is perfect but I COMMEND WHOEVER STEPPED IN.i don't trust computers but the customer service staff EARNED MY FUTURE BUISINESS.

Top Critical Review

“If you return they charge you for shipping”

Michael B.
2/12/24

Way too many promotional emails sent. Seriously. Shirt that I originally ordered did not fit but I would have to pay shipping to have it sent back so we opted for complete refund and a gift card. Second shirt arrived and fits but there's a hole in it. A few years ago I was very disappointed and told myself I would not shop from here again. I gave in this Christmas - shame on me. ** terrible policy of not refunding the money, forcing people to get a gift card unless they want to pay for shipping**

Reviews (932)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (336) delivery date (34) credit card (38) christmas gift (31) business day (87) nfl shop (170)
Thumbnail of user michaelb11754
1 review
0 helpful votes
February 12th, 2024

Way too many promotional emails sent. Seriously.
Shirt that I originally ordered did not fit but I would have to pay shipping to have it sent back so we opted for complete refund and a gift card. Second shirt arrived and fits but there's a hole in it. A few years ago I was very disappointed and told myself I would not shop from here again. I gave in this Christmas - shame on me.
** terrible policy of not refunding the money, forcing people to get a gift card unless they want to pay for shipping**

Thumbnail of user keiths1476
1 review
0 helpful votes
February 23rd, 2024

Negative rating. Ordered a full size Ridell helmet. After 2 months of waiting and no customer service to contact. They took my money as soon as I placed my order. But never received. The tracking link was in Chinese so you cannot understand it. The the site said it was delivered, but I never received it. This place is a total scam! Do not Order from this place. If you do, you will be writing a review like this!

Thumbnail of user melodyg155
1 review
0 helpful votes
February 26th, 2024

I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items.

Tip for consumers:
Awful shop.

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user debrap1298
1 review
0 helpful votes
March 15th, 2024

1) The quality of the tee-shirt was nice - good
2) The shirt ran small and was not listed as such on the site - bad
3) As long as I took "store" credit my return was free - mostly good
4) My return was processed quickly - good
5) My gift card did not include shipping or handling - very bad

This mistake was completely that of the NFLShop and they did not credit me accordingly. I will not be ordering from them again.

Post Script: After the NFLShop read my review they credited me the shipping charge - that makes a huge difference in how I view them and I wanted to edit my response to reflect that.

Tip for consumers:
Full refund only if paying for return shipping. Free turn if only site credit but no refund of shipping or handling.

Post-Script: Responsible customer service - credited me shipping after seeing my review!

Products used:
Expecting a replacement tee-shirt in a larger size

Service
Returns
Thumbnail of user danc1738
1 review
1 helpful vote
January 5th, 2024

Ordered 4 hats in October, received 2 (TB and Chargers) fairly quickly and now it is December and still don't have the other 2 hats. Tracking says delivered yet didn't receive them. Ordered two sweatshirts, also says delivered for both but didn't receive either and then received a modest refund of $60 for and $85 item. Customer service is a joke, nobody to actually talk to about problems like this. Will NEVER order anything here again. They basically stole almost $400 from me and I received two hats. So frustrating

Tip for consumers:
Don’t use the site!!!! Beware!

Products used:
Two hats, 4 other items were never delivered

Service
Value
Shipping
Returns
Quality
Thumbnail of user janetb2364
1 review
0 helpful votes
January 31st, 2024

I ordered a jersey and, upon receiving it, washed it per the instructions. The number on the front cracked and peeled - have never worn it. Customer service was a joke. The item is now out of stock and they cant send a replacement and wanted me TO PAY to send it back for a refund. HORRIBLE! Buy directly from your teams shop. Do not buy from their site!

Service
Value
Shipping
Returns
Quality
Thumbnail of user tinag66
2 reviews
0 helpful votes
February 12th, 2024

My order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyf1976
1 review
0 helpful votes
January 26th, 2024

DON'T ORDER! I received a damaged autographed photo on 12/19. Since then, I have been going back and forth!

Service
Value
Returns
Quality
Thumbnail of user markt2468
1 review
0 helpful votes
December 22nd, 2023

I ordered a Miami Dolphins jersey. The price was $125. There was a discount of 25% offered with the correct code. When I applied the code it said it was not applicable. The jersey was not on sale so it should apply. There was no minimum or specific requirements listed. When I received the jersey it had a price tag of $120. So they overcharge and offer a fake discount. I should have looked at their terrible rating before ordering. Never again.

Tip for consumers:
bogus discount promotion will keep me from ever buying from them again. very misleading.

Products used:
jersey

Value
Shipping
Quality
Thumbnail of user marcush369
1 review
0 helpful votes
February 26th, 2024

My order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements.

Tip for consumers:
Reach out to the shipping agency to oversee if the consumer’s product is being delivered on time as stated in its advertistment. If not, the customer should have an option to cancel the order before it finally arrives so he or she doesn’t have to pay any shipment fees in returning the item that wasn’t delivered as promised by the company.

Products used:
Jersey

Thumbnail of user kimd524
1 review
1 helpful vote
October 22nd, 2020

One Order FOUR charges on my credit card! Website also said spend $59 get free two day shipping. Charged me 4.99 and 7 day shipping. No customer service other than Chat that doesn't respond. All very shady. I used them in past no issues. Something has changed

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Good Morning, Kim. Upon review of the order, we can confirm only one charge was made to this form of payment. The shipping was charged due to the method selected. The free shipping promotion is only for our standard 3-7 business day shipping. At this time, we can confirm the shipping charges have been refunded. We ask that you allow 2-7 business days for the refund to reflect to the original form of payment. We are truly sorry for any inconvenience caused. Sincerely, Maribell

Thumbnail of user maryh1068
1 review
2 helpful votes
February 4th, 2020

This wad my first and last they misrepresented themselves with shipping date and I was following this order called several times to upgrade shipping. The dumbass CSR just kept asking do you want to cancel your order. Superbowl is tomorrow and hoodie will be here Thursday. Go figure!

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Hi Mary! We truly apologize that the item was not received in time for the Superbowl, as we know how it important is to have your merchandise for a game. We are glad to see that you called back in and a discount was offered on your order. We hope you continue to allow us to serve you for your future sports needs. Sincerely, Tina

Thumbnail of user pats1024
1 review
0 helpful votes
February 4th, 2024

I returned an item and I was given a gift code to use that code never work. After three calls, I ask for my money back, I was told 7 -10 days. This morning I called for the 7th time and was told they now I have a reference number and call back in 48 hours; this is been going on since 12/6. The customer service reps speak poor American English and even though I asked 3 times to speak with a supervisor they were all busy. Worst experience I've EVER have had.

Service
Thumbnail of user thomasm5039
1 review
0 helpful votes
March 4th, 2024

I ordered a full-size Philadelphia Eagles helmet off a NFL shop Facebook add. They took my money, but never delivered the helmet. Sent an email that said it was delivered and I should check with my neighbors, blah blah. I checked the tracking numbers with USPS, the tracking number came back as invalid. Nothing but dissatisfaction! STAY AWAY!

Thumbnail of user jessicao132
1 review
2 helpful votes
December 9th, 2019

While ordering their product it states 3-7 days shipping. Check back 2 hours after ordering and it states 15 days for shipping. Live chat and calling the company with no resolution. I can't cancel, they say it's too far into processing. Was informed they have 30 minutes after ordering to cancel the order, but they didnt update the shipping date until after that 30 minute period. Bad business on their part, this will be the last item I order through them.

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Hello Jessica, thank you for your feedback! I am very sorry that it was too far along in the process to manually cancel the order. Our number one concern is customer satisfaction. I have sent an email to our Order Management Team to see if they can reach out to the vendor about having the order cancelled. Unfortunately, I can not make any guarantees that it will be cancelled due to the fact that it was already sent to them to process the order. However, if they are able to have it cancelled you will receive a confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user spencerw48
1 review
3 helpful votes
April 9th, 2020

One I received a Dwayne haskins jersey when I ordered a AP jeresy. Two, the quality is trash. Plastic numbers and logos. WHY IS NOTHING STITCHED ON?!? I realize it may be because of the reebok to nike switch but real jerseys should be stitched. I ordered a Joddan Reed Jersey a few years back from aliexpress a chinese bootleg site and its WAY more authentic in material, stitched, cut, etc... just curious is it because of the switch to nike?

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

We apologize for any inconveneince regarding receiving the wrong item. We have sent you a pre-paid return label via email and issued a replacement for the Adrian Peterson Jersey. As it shows on our website in the description of the jersey, the name and numbers are screen printed on. It could be due to being Nike and not another brand. Sincerely, Karmen

Thumbnail of user wegodumb
1 review
0 helpful votes
February 26th, 2024

Placed order on Dec 20th. Expected delivery Jan 31st. Jan 25th, notified of delay. Feb 8th. Still no further update. Zero information. Order is still in processing status. Spoke with customer service. They told me nothing. Offered to refund $4.99 shipping on an order over a week delayed. More information on the delay is useful for your customers to feel like their relationship with your company matters.

Service
Shipping
Quality
Thumbnail of user paulb2519
1 review
1 helpful vote
December 21st, 2020

Duplicitous as they come. This is not an American-based company. Product comes comes from China. Ordered a shirt for my Son in early November with a clear expectation it would arrive by Christmas. As of this writing, it's been sitting in Shengdu, China for 26 days and hasn't move one bit. Company basically says: "Well we've given the product to our currier, there's nothing we can do. Their direct quote was: "We can't control logistics." After several back and forth angry emails they had the nerve to tell me to "be patient" when my Son clearly won't receive the product by Christmas. They don't give 2 sh*ts if the product moves or not.
I told them I will be retuning for the product for a full refund as soon as it gets here (Springtime?). But that also seems like a big hassle as well based on the other reviews I saw. Sounds like their products suck as well. I told them they were a shameful and dishonorable company.

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Hello Paul, I am so sorry to hear about your experience with the store you are referencing. Order #: 23902SQ188690216441 is not one of our order numbers. We ask that you reach out to your financial institution for additional assistance with this issue. We really hope you are able to get this issue resolved.

Thumbnail of user carrieh544
1 review
0 helpful votes
February 12th, 2024

Talked with a rep last week jan 28th and they assured me the jersey would be shipped Friday and they would expedite it since it wouldn't get here in time for the Superbowl. Now it says will arrive the 15th and the last is telling me it was "oversold" so they don't have any to ship to me. Disgusting business practice for a company that can pay one man 50million dollars but not sent one shirt on time

Tip for consumers:
They lied

Products used:
Jersey

Service
Value
Shipping
Quality
Thumbnail of user erinf11
Nigel P. – NFL Shop Rep

Hello Carrie, I am truly sorry for any issues regarding your order, and I would love to have the chance to further assist you! I have reached out to you via email, hoping to further assist with this matter! Best regards, Shane

Thumbnail of user rachelh291
1 review
1 helpful vote
December 19th, 2019

Been waiting for almost 3 weeks and expected to get my product here within like 10 days. Can never figure out where my package is either, its been in the "new" state the whole time.

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Hello Rachel, thank you for your feedback! I am very sorry about the delayed response. Our number one concern is customer satisfaction. Upon review of the order, the package was shipped on 12/11/2019 and delivered on 12/12/20129. If this is not the case, please private message me for further assistance. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user michaelf1786
2 reviews
0 helpful votes
July 13th, 2020

Product didn't ship on the date I was emailed and told by a customer service rep that my order did ship. Then I received an mail today telling of a new shipping dat:

New Shipping Date for Order Number 107-4783-7564
Dear Fan,

Thank you for shopping with us. We know how excited you are to receive your merchandise. We are still working on a shipping update for order 107-4783-7564.

We appreciate your patience and will notify you immediately of any shipping updates. If you choose not to wait, you may cancel your order at any time.

Please visit our online help desk for further assistance.
Mail today telling of a new shipping date - New Shipping Date for Order Number

I what to know what is going on at NFLShop.com

I give them a F- Rating

Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Hello Michael, thank you for your feedback! I am very sorry about the delay of the shipment. Our number one concern is customer satisfaction. It appears that the warehouse has finally received the items from the vendor and are packaging them to be shipped out. Once the label has been created, you will receive a shipping confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

Thumbnail of user tammyw527
1 review
0 helpful votes
December 8th, 2021

I purchased the - Women's Dallas Cowboys Fanatics Branded Heather Gray Personalized Icon Name & Number Long Sleeve T-Shirt -- DO NOT purchase. The quality of the material is cheap cheap cheap - like a $5 T-shirt you would buy in a back alley. I called and advised the material made us itch and wanted to return and also the sizing is not correct. AT ALL. I looked at the size chart and bought accordingly - I wear an XL - I ordered a 2XL and it was too tight and, as previously stated, the material was itchy. So because I put a players name on the back of the shirt, it's not returnable.

Thumbnail of user amandap1809
1 review
0 helpful votes
December 26th, 2023

I should have known better than to order from them after what happened last year. Last year, they messed up both of my orders. They sent me two of the wrong things. This year, I tried again, against my better judgement. First, I was told my order was shipped and would arrive by December 10th. That day came and when, and when I went to track my order, it said an order label hasn't been created yet, even though I got the confirmation that my order had been shipped. When I called to ask about it, I was told my order got lost and they would sent me a replacement. I then received my order with missing pieces and had to call again to get another replacement. This order is going to come late. Their customer service is fantastic, but the company itself is horribly disorganized

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf11
Nigel P. – NFL Shop Rep

Hello Amanda, I am truly sorry that we dropped the ball on your order, and I would love to have the chance to make things right! I have reached out to you through email, hoping we can resolve this matter. We look forward to hearing your response! Thanks, Shane

Thumbnail of user christiand248
1 review
0 helpful votes
September 11th, 2021

So I ordered me a new Aaron Rodgers Nike green captain NFL vapor jersey a few weeks back as I needed a new one cause the one I bought back from 2015 has finally started to look worn down and the stitching on the numbers was starting to come undone. The jersey got delivered last Thursday and when I opened it it was the wrong size and the jersey didn't have the captain patch on it. I called NFL shop and they told me some BS that sometimes whatever warehouse the jersey is coming from they don't really check what they are sending out and what was ordered and I'm like what kind of BS is that?!?! When a customer orders something they expect what they ordered and what they paid for. I mean wrong size and no captain patch? I specifically ordered the Aaron Rodgers jersey with the captain patch not one without one. So I started the return process and ordered another one over the phone and I told the guy I want the one WITH THE CAPTAIN PATCH and he said sure no problem will inform the warehouse. The guy over the phone said since they made a mistake he will have overnight delivery for my order and should arrive on Saturday. So Saturday comes along I check my nflshop account and my order has been cancelled. I was irate. So I called them again asking why it was cancelled and once again they come up with some BS and couldn't give me a explanation on what happened. Also the first refund I got back in the exact amount dollars but on the 2nd one I only got refunded back $116 dollars on a $150 dollar jersey with tax and all that $170 and only got back $116? Wtf kind of crap is that? Anyways so since the 2nd one got cancelled I went ahead and ordered another one online on that Saturday. The jersey just came in and once again the jersey is without a captain patch. It was the right size but NO CAPTAIN PATCH not what I ordered again. So 3x in 2 weeks NFLSHOP messes up my order. What's the point of having something for sale which specifically says Aaron Rodgers CAPTAIN vapor jersey and not send out what I ordered? I will never do business with NFLSHOP ever again. These guys are a bunch of frauds and will never get another dime from me with their fake advertising.

Tip for consumers:
Watch out they don’t send what you paid for.

Products used:
Jersey

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinf12
Chastity S. – NFL Shop Rep

Christian - I am deeply sorry for the inconvenience this order has caused you. It appears the most recent order was cancelled because when they went to pull your order, the Men's Green Bay Packers Aaron Rodgers Nike Green Captain Vapor Limited Jersey was out of stock. You should be receiving your refund for that within the next couple of days. As for it not coming with a captains patch, that is a mistake on our part, as we had the wrong product picture and description on our site. I am working with the team to get that fixed. For the trouble we've caused you, I've sent you a generous coupon code for you to use on your next order. If you need any additional assistance, please email me at customerfirst@fanatics.com and include your order number. - Jimmy

Thumbnail of user williamh5242
1 review
0 helpful votes
January 26th, 2024

I ordered "Men's Las Vegas Raiders Davante Adams Nike Black Legend Jersey" for $69.95. What I got was a cheap screen printed t-shirt not worth nearly what I paid. The person I gifted it to took off the tags before I realized it was not a real jersey, so I cannot return it. Really wish I had read reviews. I ordered a Jersey for my wife on Outfitters Adventure for the exact same price. It was an NFL logo high quality jersey with stitched on numbers and names. I highly recommend Outfitters Adventure. Shipping took 2 weeks, but I got a real NFL jersey.

Tip for consumers:
Wish I had read the reviews for this company. Also, the tags and labels have to be the original attachment.

Products used:
T-shirt

Service
Value
Shipping
Returns
Quality

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From the business

We offer a huge selection of NFL gear from top quality brands, all in one convenient place. We are passionate about our goal of bringing NFL fans across the globe access to their favorite team's gear. We pride ourselves on not only carrying a large selection of officially licensed products from the top brands, but also industry leading customer service, shipping and return policies.

Business History

http://insidenfl.nflshop.com/

Company Representative

Thumbnail of user erinf11
Nigel P.
Team Lead, Executive & Social Relations
Typically responds within 17 hours
Our Fan Advocates are committed to your satisfaction and view each time you contact us as a chance to build a relationship. We're shoppers too and dedicated to delivering our customers the kind of shopping experience we would want to have. If your expectations are not exceeded and if you don't look forward to coming back, then we haven't done our job!

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1.5
932 reviews
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