NFL Shop

The website clearly states "Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 90 days from your item's ship date", yet they refused to let me return an item after 40 days. An agent agreed to allow me to return for credit, then another agent refused. They are deceitful on their website and then back out of an agreement. I will avoid this company from now on

7-10 days for shipping huh?! Been three weeks still have yet to receive my items. Need to get a hold of someone there to find out why your stuff isn't here? Good luck! Do yourself a favor and buy off Amazon or eBay. Better selection and individual sellers rely on good feedback from customers so they are more likely to get you your stuff in a timely manner. I just hope I get what I ordered because I'm sure returning an item will be an even bigger pain. I will NEVER shop at nflshop.com again!

I ordered a Salute to Service hoodie on October 1st, anticipating that I would be able to show my team spirit and celebrate my own military service, as well as that of countless others, by Veterans Day. Wrong. I got an update saying it was delayed until a week after Veterans Day. Okay. These things happen. I checked the status again today, and now it's delayed until a week before Christmas. Will I get it before springtime when I won't need it? Who knows, because online agents are perpetually busy helping other customers and there is no phone number to talk to a real person. I get that these are difficult times for the supply chain, but if you can't deliver, don't offer me your product. I gave two stars, as previous orders have been pretty seamless. This is pretty disappointing, though.

Placed my order in august for hubby's September birthday. It's now October and I just received an email they cancelled my order. How does a business run out of jerseys? Or change their mind? Never again will I shop with them.

Couldn't reach anyone by email:phone. Replied immediately that did not want order to their confirmation. Also charged shipping after using free ship code. Don't like company that automatically selects expedited shipping. Will return and fully expect full refund including shipping as was duly cancelled within time period allowed under pa law. Come on guys- ina

I ordered my husband a jersey on Nov 30. Payment came out successfully. Have yet to receive any sort of confirmation email that it has been sent out (this is supposed to be a Christmas present, mind you.) Customer service tells me that not only is my order number 'not consistent with their system' (which seems to be their standard line, reading their responses on here. Seems fishy they would send out a number & then claim it isn't how they do things.) Then I'm told that I need to wait a few more days to see if it processes. It's incredibly frustrating, and absurd, that an item ordered 2 weeks ago still hasn't been shipped, especially considering I paid $15 for shipping.

I recieved a Nike t shirt (first mistake) from this online merchant. Nike Essential Legend Performance T-Shirt along with other shirts of the same size. All fit well except this one, too tight. Would have been ok but the rubber iron on logo was put too high on chest near the crew neck collar. The tight fit causes perspiration and discomfort. It also looks pretty goofy and knock off like. In order to return this $40 dollar product there is a 25% return free or $9.99. Crap product crap return policy. Their site doesn't even have a way to rate the product or appeal the additional charge.

Tried to buy some shirts for game day at the stadium 2 weeks ahead of time. They kept pushing back the shipping date. Now it won't arrive in time. There are plenty of sites that can ship fast. These guys can't. Don't waste your time.

Our son purchased a hoodie in October for his dad's Christmas present. He ordered XL since that's what my husband wears. Christmas day he opened his present, tried it on and it's too small. Can't zip. We tried repeatedly to return the item since everywhere says 90 day return. Finally found where it states Manufacture Direct items only have 30 days. Would be nice to know [1] if sizes are true or run smaller / larger than normal and [2] it stated on the item it only qualified for 30 not 90 day return instead of discovering that later when trying to do a return. So no they won't let us return it and don't offer exchanges. They should stick to only selling items they have control over and can be returned within their 90 day policy.

If I could rate zero, I would. Placed an order, product in stock to ship within 3-7 days Received email with expected delivery. Following that order stayed in processing status for 10 days even though live on the web it said it was going to be delivered on time (birthday present). When i called they couldn't explain the issue, could not expedite, could not help. Offered me to cancel… but the whole point is I want my order processed and shipped. Evidently no one had authorization to expedite or even figure the problem out. Extremely disappointed with NFL shop.

Ordered a $35 hat, didn't fit. Unless I want to get credit in a gift card that must be spent at NFL Shop, they charge a $9.99 return fee. I'm pretty good about reading terms and conditions but did not see this before ordering.

[Update - Sam from NFLShop saw this review and reached out to apologize and refunded the $9.99 return fee - thank you!]