I needed a cover for a new boat. I went on line and placed the order. There was a promotional code to save an additional 10% on the purchase. I entered the code and then clicked on the key to complete the purchase. The code did not apply to the purchase for some reason. There was no option to cancel the process. I searched the entire site. I finally found a "contact us" link and submitted a request for a cancellation of the order, so I could follow the process again and hopefully the discount would be applied? The reply to my request said I would be contacted within 24 hours. It was a Saturday, and they are closed on the weekends for some reason? I waited for a response. Monday- Nothing? I called on Tuesday. I was told since 24 hours had passed they would not make an adjustment on the bill? To make a long story short my only option was to return the cover, pay a 20% restocking fee, and then re-purchase the item to get my 10|% discount. This is clearly one of the silliest and worst customer service experiences I have ever experienced. Many of the members of my fire department own boats, as well as almost all of my fishing friends. I will inform everyone that I possibly can of this companies poor practices and they will lose far more than the lousy 10% they would have paid out to do the right thing and correct this problem!