My order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from.
I ordered a product last week, saw it advertised at a lower price, and asked for a refund of the difference. I heard back within a few hours and a refund was issued. I have purchased numerous items over the years and they have always been top quality.